Saumya Gangwar is a Deputy Branch Manager at ICICI Bank Pune with over 6 years of experience in banking. He holds an MBA in Marketing and a B.Tech in Electronics and Communication. During his time at ICICI Bank, he has taken on roles like Customer Service Manager, Branch Operation Manager and has led teams of up to 20 personnel. He is BLP qualified and has received the 'Customer First Award' for excellent customer service. Saumya is proficient in banking software like Finacle and has strong skills in areas like sales, customer service, training and operations management.