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A MESSAGE FROM RICHARD R. KELLEY TO OUR OUTRIGGER OHANA

January 11, 2014

Challenging, Freezing Days For Travel & Tourism
By Dr. Richard Kelley

(Credit: NOAA)

Knuckle of cold, polar air covers most of Canada and
the continental United States on January 6, 2014.

----------The graphic above produced by NOAA
(National Oceanic and Atmospheric
Administration) shows the freezing
Arctic air covering most of Canada and
the United States on January 6, 2014.

	 More than 7,741 flights were
canceled in the United States on
the previous day, Sunday, January 5,
according to TravelMole, reporting
data from Flightware.com, a website
that tracks air travel. Airport lobbies
were jammed. Lost and misdirected
luggage piled up. Many schedules
were disrupted, flights missed,
appointments postponed. A
Maryland-based aviation operations
firm, masFlight, estimates that over
8 million fliers have been directly
affected by canceled flights and
delays since January 2.
	 At our affiliate property, Hilton
Garden Inn Denver Airport, the
staff worked together to house and
feed as many stranded travelers
as possible, according to General
Manager Gian Gandolfo.
	 I think it is a wonderful testament
to the airline industry in the United
States and Canada that there were no
commercial airline crashes, injuries
or deaths during this very challenging
period. Sadly, there was a fatal
accident at Colorados Aspen Pitkin
County Airport on January 5, when
a privately owned Canadair CL-600
from Mexico was making a second
landing attempt. It went off the right
side of the runway, flipped over and
burst into flames, killing the co-pilot.
By contrast, during this past week
it was business as usual at Outrigger
properties across the Pacific. Our
staff at Outriggers Reservations
Center in Denver efficiently handled
changes in hotel bookings caused
by flight delays and cancellations.

Thats not to say that at our Pacific
properties we do not sometimes face
difficult weather conditions. I am just
pointing out that during this past week
in Hawaii, while there may have been
some snow and freezing temperatures
on top of Mauna Kea, 13,796 feet (4,205
meters) above sea level, at Waik朝k朝
Beach, the temperature was around 77
to 80 degrees F (25 to 27 C), making it
almost certainly the warmest place of
the 50 United States of America!
Sandman at Lanikai Beach & photo credit: Alissa Fa

	 For those traveling across the
northern hemisphere and, perhaps
even more so for those working in
Travel & Tourism in that half of the
globe, the past two weeks have been
very challenging. An unusually wide
knuckle of Arctic air has pushed
snow storms and extremely low
temperatures down across Canada
and the continental United States,
causing flight delays and cancellations
in almost unprecedented numbers. I
want to tip my hat and say thanks to all
the employees throughout the Travel
& Tourism industry who have worked
around the clock to keep the systems
running and safe.
-----------

Wouldnt you rather build a sandman
in Hawaii?

	 My thanks to all those in the
Travel & Tourism industry who
work so hard, particularly in times
like this past week in the U.S. and
Canada, to keep travelers as safe and
comfortable as possible in spite of
extremely challenging conditions.
Given the way the year seems to be
going, you might want to tell your
friends to make their Hawaii winter
reservations quickly before travelers
from places with names like Bangor,
Minneapolis, Yellow Knife and
Winnipeg have us fully booked for the
rest of the season. 
Saturday Briefing
Page 1

More Related Content

Challenging, Freezing Days For Airline Workers and Passengers

  • 1. 速 A MESSAGE FROM RICHARD R. KELLEY TO OUR OUTRIGGER OHANA January 11, 2014 Challenging, Freezing Days For Travel & Tourism By Dr. Richard Kelley (Credit: NOAA) Knuckle of cold, polar air covers most of Canada and the continental United States on January 6, 2014. ----------The graphic above produced by NOAA (National Oceanic and Atmospheric Administration) shows the freezing Arctic air covering most of Canada and the United States on January 6, 2014. More than 7,741 flights were canceled in the United States on the previous day, Sunday, January 5, according to TravelMole, reporting data from Flightware.com, a website that tracks air travel. Airport lobbies were jammed. Lost and misdirected luggage piled up. Many schedules were disrupted, flights missed, appointments postponed. A Maryland-based aviation operations firm, masFlight, estimates that over 8 million fliers have been directly affected by canceled flights and delays since January 2. At our affiliate property, Hilton Garden Inn Denver Airport, the staff worked together to house and feed as many stranded travelers as possible, according to General Manager Gian Gandolfo. I think it is a wonderful testament to the airline industry in the United States and Canada that there were no commercial airline crashes, injuries or deaths during this very challenging period. Sadly, there was a fatal accident at Colorados Aspen Pitkin County Airport on January 5, when a privately owned Canadair CL-600 from Mexico was making a second landing attempt. It went off the right side of the runway, flipped over and burst into flames, killing the co-pilot. By contrast, during this past week it was business as usual at Outrigger properties across the Pacific. Our staff at Outriggers Reservations Center in Denver efficiently handled changes in hotel bookings caused by flight delays and cancellations. Thats not to say that at our Pacific properties we do not sometimes face difficult weather conditions. I am just pointing out that during this past week in Hawaii, while there may have been some snow and freezing temperatures on top of Mauna Kea, 13,796 feet (4,205 meters) above sea level, at Waik朝k朝 Beach, the temperature was around 77 to 80 degrees F (25 to 27 C), making it almost certainly the warmest place of the 50 United States of America! Sandman at Lanikai Beach & photo credit: Alissa Fa For those traveling across the northern hemisphere and, perhaps even more so for those working in Travel & Tourism in that half of the globe, the past two weeks have been very challenging. An unusually wide knuckle of Arctic air has pushed snow storms and extremely low temperatures down across Canada and the continental United States, causing flight delays and cancellations in almost unprecedented numbers. I want to tip my hat and say thanks to all the employees throughout the Travel & Tourism industry who have worked around the clock to keep the systems running and safe. ----------- Wouldnt you rather build a sandman in Hawaii? My thanks to all those in the Travel & Tourism industry who work so hard, particularly in times like this past week in the U.S. and Canada, to keep travelers as safe and comfortable as possible in spite of extremely challenging conditions. Given the way the year seems to be going, you might want to tell your friends to make their Hawaii winter reservations quickly before travelers from places with names like Bangor, Minneapolis, Yellow Knife and Winnipeg have us fully booked for the rest of the season. Saturday Briefing Page 1