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SC State Agency Social Media Library

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Amanda Stone
Amanda Stone

The South Carolina State Library manages a social media archive of several state agencies to provide permanent access to their social media records as required by law. The archive currently contains the Facebook and Twitter accounts of 6 agencies. It is hosted through a partnership with ArchiveSocial, who captures and indexes the content in real-time. The archive was piloted in 2014 and proved useful for analyzing state response during an ice storm and earthquake. Future plans include simplifying agreements with agencies, expanding the archive, and exploring inclusion of higher education accounts.

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South Carolina State Agency Social Media Library Amanda Stone, Manager of Collections & Digitization
Who We Are South Carolina State Library Primary administrator of federal and state support for the state's libraries Public library development Library service for state institutions Service for the blind and physically handicapped Library service to state government agencies
South Carolina State Documents Depository Provides access to print & born-digital publications produced by state agencies and state-supported academic institutions. These publications provide citizens with crucial information about state government, including statistics, annual accountability reports, and data on a wide variety of topics related to the state.
In the Beginning No mention of social media as a Public Record in state laws or as defined by SC Dept. of Archives & History SECTION 30-4-20. (c) "Public record" includes all books, papers, maps, photographs, cards, tapes, recordings, or other documentary materials regardless of physical form or characteristics prepared, owned, used, in the possession of, or retained by a public body.
SC State Government Social Media Idea Exchange Facebook Group 2008- In-person workshops and discussions Webinar: Social Media: The Train has left the Station! presented by Patrick Cobb, Associate State Director for Communications for AARP South Carolina Webinar: SC School Improvement Council Public Information Director Claudia Wolverton will present No Longer Voiceless, a brief look at how social media has given formerly suppressed groups an accessible and global medium of communication. Agenda and Discussion Topics I. Introductions II. Gwen Davenport, SC State Park Service Sales Manager for the SC Department of Parks, Recreation & Tourism. She will talk about their Facebook page management and how they have over 9,000 fans. III. Dealing with Facebook Safety/Privacy Settings IV. Open Discussion ask your colleagues questions and provide answers and suggestions.
ArchiveSocial Founded in 2011, Durham, NC Elevator pitch: ArchiveSocial enables public sector organizations to embrace social media by minimizing risk and eliminating compliance barriers. Pilot project with the State Archives of North Carolina to provide access to state government social media streams
ArchiveSocial Small account with ArchiveSocial 6 state agencies, 30 accounts scsocialmedialibrary.org Public search for all accounts
Participants South Carolina Arts Commission South Carolina Department of Commerce South Carolina Department of Consumer Affairs South Carolina Department of Parks, Recreation & Tourism South Carolina Education Oversight Committee South Carolina Emergency Management Division South Carolina School Improvement Council South Carolina State Library
Memorandum of Understanding Social media activity from these state agencies will be continually captured, indexed, and made available publically. Content will include both the agencys public communication and citizen public communication to the agency using the social media outlet. All content will be digitally time stamped and captured on a real-time basis. Partner state agencies must register each social media account with ArchiveSocial and allow ArchiveSocial access to capture and maintain all records associated with the account. Data from the social media streams will be publicly available on sc.gov.archivesocial.com, hosted by ArchiveSocial and administered by the State Library. If the State Library discontinues this service, all collected data will be maintained at the State Library for a minimum of one year, all participants will be notified, and their data will be available for collection for a minimum of one year.
Use Cases Ice storm/Earthquake of February 2014 Feb 11-13, 2014 Ice storm, up to 8 of snow Feb 14, 2014 4.1 magnitude Earthquake in Edgefield County, felt throughout SC
Use Cases Twitter 1128 Mentions 835 Tweets 267 Direct messages 15 Favorites 11 Profile 1 Facebook 1091 Comments 714 Wall posts 276 Messages 71 Photos 17 Profile 13 South Carolina CERT 5 Comments 2 Wall posts 2 Profile 1 SCEMD tweeted 4 minutes and 02 seconds after the earthquake February 11-15 All accounts, 2224 records saved
Potential: Tools for Managing Social Media Right now, we are the primary benefactors of participation; not a lot of incentive Possible tools for managing social media Beta testing for ArchiveSocial Alerts for profanity, questions, personally identifiable information, keywords
Potential: Tools for Managing Social Media Alerts for keywords would allow us to better promote all library activities in the state
Future Simpler MOU Better communication to partners Larger account with ArchiveSocial Open to Higher Education? Continued communication to Archives Image by Flickr User k rupp https://www.flickr.com/photos/krupptastic/ 4738992473
SC State Agency Social Media Library http://scsocialmedialibrary.org

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SC State Agency Social Media Library

  • 1. South Carolina State Agency Social Media Library Amanda Stone, Manager of Collections & Digitization
  • 2. Who We Are South Carolina State Library Primary administrator of federal and state support for the state's libraries Public library development Library service for state institutions Service for the blind and physically handicapped Library service to state government agencies
  • 3. South Carolina State Documents Depository Provides access to print & born-digital publications produced by state agencies and state-supported academic institutions. These publications provide citizens with crucial information about state government, including statistics, annual accountability reports, and data on a wide variety of topics related to the state.
  • 4. In the Beginning No mention of social media as a Public Record in state laws or as defined by SC Dept. of Archives & History SECTION 30-4-20. (c) "Public record" includes all books, papers, maps, photographs, cards, tapes, recordings, or other documentary materials regardless of physical form or characteristics prepared, owned, used, in the possession of, or retained by a public body.
  • 5. SC State Government Social Media Idea Exchange Facebook Group 2008- In-person workshops and discussions Webinar: Social Media: The Train has left the Station! presented by Patrick Cobb, Associate State Director for Communications for AARP South Carolina Webinar: SC School Improvement Council Public Information Director Claudia Wolverton will present No Longer Voiceless, a brief look at how social media has given formerly suppressed groups an accessible and global medium of communication. Agenda and Discussion Topics I. Introductions II. Gwen Davenport, SC State Park Service Sales Manager for the SC Department of Parks, Recreation & Tourism. She will talk about their Facebook page management and how they have over 9,000 fans. III. Dealing with Facebook Safety/Privacy Settings IV. Open Discussion ask your colleagues questions and provide answers and suggestions.
  • 6. ArchiveSocial Founded in 2011, Durham, NC Elevator pitch: ArchiveSocial enables public sector organizations to embrace social media by minimizing risk and eliminating compliance barriers. Pilot project with the State Archives of North Carolina to provide access to state government social media streams
  • 7. ArchiveSocial Small account with ArchiveSocial 6 state agencies, 30 accounts scsocialmedialibrary.org Public search for all accounts
  • 8. Participants South Carolina Arts Commission South Carolina Department of Commerce South Carolina Department of Consumer Affairs South Carolina Department of Parks, Recreation & Tourism South Carolina Education Oversight Committee South Carolina Emergency Management Division South Carolina School Improvement Council South Carolina State Library
  • 9. Memorandum of Understanding Social media activity from these state agencies will be continually captured, indexed, and made available publically. Content will include both the agencys public communication and citizen public communication to the agency using the social media outlet. All content will be digitally time stamped and captured on a real-time basis. Partner state agencies must register each social media account with ArchiveSocial and allow ArchiveSocial access to capture and maintain all records associated with the account. Data from the social media streams will be publicly available on sc.gov.archivesocial.com, hosted by ArchiveSocial and administered by the State Library. If the State Library discontinues this service, all collected data will be maintained at the State Library for a minimum of one year, all participants will be notified, and their data will be available for collection for a minimum of one year.
  • 10. Use Cases Ice storm/Earthquake of February 2014 Feb 11-13, 2014 Ice storm, up to 8 of snow Feb 14, 2014 4.1 magnitude Earthquake in Edgefield County, felt throughout SC
  • 11. Use Cases Twitter 1128 Mentions 835 Tweets 267 Direct messages 15 Favorites 11 Profile 1 Facebook 1091 Comments 714 Wall posts 276 Messages 71 Photos 17 Profile 13 South Carolina CERT 5 Comments 2 Wall posts 2 Profile 1 SCEMD tweeted 4 minutes and 02 seconds after the earthquake February 11-15 All accounts, 2224 records saved
  • 12. Potential: Tools for Managing Social Media Right now, we are the primary benefactors of participation; not a lot of incentive Possible tools for managing social media Beta testing for ArchiveSocial Alerts for profanity, questions, personally identifiable information, keywords
  • 13. Potential: Tools for Managing Social Media Alerts for keywords would allow us to better promote all library activities in the state
  • 14. Future Simpler MOU Better communication to partners Larger account with ArchiveSocial Open to Higher Education? Continued communication to Archives Image by Flickr User k rupp https://www.flickr.com/photos/krupptastic/ 4738992473
  • 15. SC State Agency Social Media Library http://scsocialmedialibrary.org