Scheduling_your_Release_13_Upgrade_-_Instructions-_March2018-1.pdf
- 1. Copyright 息 2017, Oracle and/or its affiliates. All rights reserved. | Scheduling your Release 13 Upgrade March 2018 Oracle Cloud Applications Life Cycle Management
- 2. Copyright 息 2017, Oracle and/or its affiliates. All rights reserved. | Safe Harbor Statement The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functionality described for Oracles products remains at the sole discretion of Oracle. 2
- 3. Copyright 息 2017, Oracle and/or its affiliates. All rights reserved. | Lay out a plan to upgrade ALL environments Include Environment Refresh Consider Concurrent Maintenance Review Service Administrators and Notification Contacts Log in and schedule EACH environment separately Upgrades of Non-Production environments start on Tuesday Coordinate with other teams implementing or managing other services All services are upgraded at the same time on an environment! Inform user community about upgrade Go/No Go decision before the 1 week deadline to reschedule Remember 3
- 4. Copyright 息 2017, Oracle and/or its affiliates. All rights reserved. | Instructions to Schedule/Confirm/Reschedule Upgrades Schedule Your Upgrade View and Confirm Your Upgrade Reschedule Your Upgrade 4
- 5. Copyright 息 2017, Oracle and/or its affiliates. All rights reserved. | After you receive an invitation to Schedule Your R13 Upgrade, your Service Administrators will have until the specified deadline to login to My Services and pick upgrade dates for each of your environments. In most cases, Scheduling Your Upgrade is all that is needed. Confirming or Rescheduling is often unnecessary. However, full instructions are provided to cater for each scenario. At the end of this invitation period, unscheduled environments will be scheduled by Oracle, and customers will receive Confirm Upgrade Schedule notification. Schedule Your Upgrade View and Confirm Your Upgrade Reschedule Your Upgrade Instructions to Schedule 5
- 6. Copyright 息 2017, Oracle and/or its affiliates. All rights reserved. | Schedule Your Upgrade Example of invitation to Schedule Your R13 Upgrade For instructions on how to schedule, confirm or reschedule your upgrade, please reference Oracle Applications Cloud - Release Upgrade Planning My Services requires your Data Center, and Identity Domain (environment name), as well as your login credentials Access My Services from: https://cloud.oracle.com/en_US/sign-in 6
- 7. Copyright 息 2017, Oracle and/or its affiliates. All rights reserved. | 7 My Services: Dashboard Service Administrators must: Schedule only one service (e.g. crm) for each environment All services are upgraded on same schedule Schedule each environment separately Schedule all their environments This example is for an environment with CRM service only. If additional services were available, such as HCM or ERP, each would have its own tile on the dashboard Click
- 8. Copyright 息 2017, Oracle and/or its affiliates. All rights reserved. | 8 My Services: Upgrade Scheduling - Maintenance and Service Requests Click
- 9. Copyright 息 2017, Oracle and/or its affiliates. All rights reserved. | 9 My Services: Upgrade Scheduling - Create Request Click
- 10. Copyright 息 2017, Oracle and/or its affiliates. All rights reserved. | 10 My Services: Upgrade Scheduling - Create Request Click
- 11. Copyright 息 2017, Oracle and/or its affiliates. All rights reserved. | My Services: Upgrade Scheduling - Terms and Conditions 11 Oracle Applications Cloud - Release Upgrade Planning (Doc ID 2016981.1) Oracle Applications Cloud Service Definition Environment Refresh (Doc ID 2015788.1) Click
- 12. Copyright 息 2017, Oracle and/or its affiliates. All rights reserved. | 12 My Services: Select Available Upgrade Date Select from List or Calendar Click selection from List Click selection from Calendar Switch between List and Calendar views
- 13. Copyright 息 2017, Oracle and/or its affiliates. All rights reserved. | 13 My Services: Provide Contact Information/Submit Request Click Provide Technical Contact details for use during the upgrade
- 14. Copyright 息 2017, Oracle and/or its affiliates. All rights reserved. | 14 My Services: Request Acknowledgement/Pending Approval Within a couple of business days, your request should be Approved
- 15. Copyright 息 2017, Oracle and/or its affiliates. All rights reserved. | 15 My Services: Upgrade Schedule Approved/Notification
- 16. Copyright 息 2017, Oracle and/or its affiliates. All rights reserved. | 16 My Services: Upgrade Schedule Approved Calendar/List
- 17. Copyright 息 2017, Oracle and/or its affiliates. All rights reserved. | Instructions to Confirm Schedule Your Upgrade View and Confirm Your Upgrade Reschedule Your Upgrade 17 At the end of the invitation period, unscheduled environments may be scheduled by Oracle, and customers will receive Confirm Upgrade Schedule notification. Your Service Administrator will have an opportunity to confirm or reschedule an upgrade date up to 1 week prior to an upgrade. If an upgrade date is not confirmed or rescheduled by one week before upgrade, upgrade will proceed as scheduled.
- 18. Copyright 息 2017, Oracle and/or its affiliates. All rights reserved. | Confirm Upgrade Schedule This notification may be sent after the invitation period You will receive a separate notification for each of your environments if a date was not scheduled by your Service Administrator Your upgrade date assigned by Oracle will be visible on the notification Your Service Administrator will still have an opportunity to confirm or reschedule through My Services up to 1 week prior to an upgrade 18
- 19. Copyright 息 2017, Oracle and/or its affiliates. All rights reserved. | 19 My Services: Upgrade Confirmation - Notification Click
- 20. Copyright 息 2017, Oracle and/or its affiliates. All rights reserved. | 20 My Services: Upgrade Confirmation Calendar/List If your upgrade date was selected by Oracle, you will see the reservation made as Awaiting Customer Review. Click on the reservation you would like to confirm or reschedule. Switch between List and Calendar views
- 21. Copyright 息 2017, Oracle and/or its affiliates. All rights reserved. | 21 My Services: Upgrade Confirmation Approve/Update Click
- 22. Copyright 息 2017, Oracle and/or its affiliates. All rights reserved. | 22 My Services: Upgrade Confirmation Terms and Conditions Click
- 23. Copyright 息 2017, Oracle and/or its affiliates. All rights reserved. | 23 My Services: Upgrade Confirmation Keep Date/Reschedule Click Provide Technical Contact details for use during the upgrade Keep the scheduled date you are reviewing Or reschedule by selecting from available options see following section on Rescheduling for the Pending Approval/Approved flow
- 24. Copyright 息 2017, Oracle and/or its affiliates. All rights reserved. | 24 My Services: Upgrade Confirmation Approved
- 25. Copyright 息 2017, Oracle and/or its affiliates. All rights reserved. | Schedule Your Upgrade View and Confirm Your Upgrade Reschedule Your Upgrade Your Service Administrator will have an opportunity to reschedule an upgrade date up to 1 week prior to an upgrade Previously scheduled R13 Upgrade requests can be selected from the List or Calendar view, as will be shown If an upgrade date is not confirmed or rescheduled by one week before upgrade, upgrade will still proceed as scheduled Instructions to Reschedule 25
- 26. Copyright 息 2017, Oracle and/or its affiliates. All rights reserved. | 26 My Services: Reschedule From List (option) Click 1 Click 2
- 27. Copyright 息 2017, Oracle and/or its affiliates. All rights reserved. | 27 My Services: Reschedule from List Terms and Conditions Click
- 28. Copyright 息 2017, Oracle and/or its affiliates. All rights reserved. | 28 My Services: Reschedule from List Select New Date Click 1 Click 2
- 29. Copyright 息 2017, Oracle and/or its affiliates. All rights reserved. | 29 My Services: Reschedule from List Request Acknowledgement/Pending Approval Within a couple of business days, your request should be Approved
- 30. Copyright 息 2017, Oracle and/or its affiliates. All rights reserved. | 30 My Services: Reschedule From Calendar (option) Click
- 31. Copyright 息 2017, Oracle and/or its affiliates. All rights reserved. | 31 My Services: Reschedule From Calendar Click
- 32. Copyright 息 2017, Oracle and/or its affiliates. All rights reserved. | 32 My Services: Reschedule from Calendar Terms and Conditions Click
- 33. Copyright 息 2017, Oracle and/or its affiliates. All rights reserved. | 33 My Services: Reschedule from Calendar Select New Date Click 1 Click 2
- 34. Copyright 息 2017, Oracle and/or its affiliates. All rights reserved. | 34 My Services: Reschedule Request Acknowledgement/Pending Approval Within a couple of business days, your request should be Approved
- 35. Copyright 息 2017, Oracle and/or its affiliates. All rights reserved. | 35 My Services: Upgrade Reschedule Approved - Notification
- 36. Copyright 息 2017, Oracle and/or its affiliates. All rights reserved. | 36 My Services: Upgrade Reschedule Approved Calendar/List
- 37. Copyright 息 2017, Oracle and/or its affiliates. All rights reserved. | Important Resources Schedule Your Upgrade View and Confirm Your Upgrade Reschedule Your Upgrade 37
- 38. Copyright 息 2017, Oracle and/or its affiliates. All rights reserved. | Important Links & Documentation Oracle Confidential Internal/Restricted/Highly Restricted 38 Links Description Release Upgrade Planning: Doc ID 2016981.1 Release 13 Upgrade Planning process details and dates Performing Your Upgrade: Doc ID 2106785.1 Pre/post upgrade steps and product specific tasks related with the upgrade Environment Refresh: Doc ID 2015788.1 Instructions on Environment Refresh (P2T) Process Customer Connect Community Variety of resources on forum, products, etc. Release 13 Readiness Page Whats New in this release by products, release training, product documentation, Spotlight Videos, New Feature Summaries (formerly RCDs) Cloud Documentation Product documentation information
- 39. Copyright 息 2017, Oracle and/or its affiliates. All rights reserved. | Maintenance Start Times (Production Upgrades) Estimated Start Times by region (US Pacific Time) Middle East : Thursday: 10:00 APAC/Sydney : Friday 05:00 APAC/Singapore : Friday 05:00 Europe : Friday 13:00 Americas : Friday 19:00 Review the estimated downtime and start times included in your Planned Maintenance notifications that are sent one week before your upgrade Downtime estimates for a specific upgrade may be impacted by additional maintenance activities planned around same time frame You may check other planned maintenance activities for your environments in My Services as your upgrade approaches 39
- 40. Copyright 息 2017, Oracle and/or its affiliates. All rights reserved. | My Oracle Support Information Center Doc ID 110.2 Landing page for Oracle Applications Cloud MOS Notes Oracle Applications Cloud Information Center for Administrators (Doc ID 110.2) 40
- 41. Copyright 息 2017, Oracle and/or its affiliates. All rights reserved. | Service Administrator Action List - link