Scottish Parliament Information Centre (SPICe) tools and resources used in teh e-environment (by Paul Cannon)
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This presentation was a contribution to the ELISA Open Forum 2009. The theme of the Forum was "Libraries & Learning in the e-Environment". The presentation described the way that this information services uses the e-environment to give the best service possible to its clients operating in the ever changing political world.
Scottish Parliament Information Centre (SPICe) tools and resources used in teh e-environment (by Paul Cannon)
- 1. 21st century digital services for parliamentarians Paul Cannon Information Assistant, SPICe 11 June 2009
- 2. Principles of the Scottish Parliament Key corporate principles: ? Power sharing between the people, parliament and the executive ? Accountable to the people of Scotland ? Accessible, open, responsive and participative ? Promote equal opportunities
- 3. Enquiry team ? Confidential enquiry service ? Parliamentary and MSP information ? FOI and Data protection ? Enquiries database
- 4. Information Management team ? Modern information management ? Collection, inc. Dewar collection ? Document supply ? Records management ? Indexing and cataloguing ? Book leasing
- 5. E-services team ? Manage and edit intranet/website ? Electronic resources ? Training and guidance ? Current awareness services ? Web development project and innovation
- 6. Research team ? Varied backgrounds ? Subject skills ? Economy, Finance Local Government ? Health and Social Affairs ? Justice ? Parliament, Europe and Constitution ? Planning, Rural Affairs, Environment and Transport
- 7. Individual inquiries Logged enquiries 2000 1751 1444 1424 1500 1281 992 999 1011 986 1000 773 859 500 0 6 7 8 2 3 4 0 1 5 9 /0 /0 /0 /0 /0 /0 /0 /0 /0 /0 01 02 03 04 05 06 07 99 00 08 19 20 20 20 20 20 20 20 20 20
- 8. Who asks? 11,500 enquiries to SPICe 2006-07 Other Public/ MSP 13% 12% Holyrood Staff MSP Staff SP 29% 36% Local office MSP Staff 10%
- 9. How do they ask? Letter 0% Personal 28% Email 43% Telephone 29%
- 10. How do MSPs ask? Letter 0% Email Personal 39% 41% Telephone 20%
- 11. How do local office staff ask? Letter Personal 0% 6% Email 49% Telephone 45%
- 12. Challenges ? Unreasonable expectations ? Turnover in MSP staff ? Training and inductions ? Information currency ? Limited awareness of services and products ? Not proactive enough ? Technology ? Consistent responses
- 13. Trying to improve ? Customer focus, simplified message ? Marketing ? Open evening ? Members¡¯ needs ? Local office needs ? Training ? New and improved online services
- 14. Fact sheets and Research Briefings http://www.scottish.parliament.uk/business/research/index.htm
- 18. Enquiries and Research Briefings Database
- 19. Enquiries and Research Briefings Database
- 21. SPICe Insight
- 22. SPICe Insight
- 23. SPICe Insight
- 24. SPICe Insight
- 27. Constituency Maps and Postcode Finder http://www.scottish.parliament.uk/msp/membersPages/MSPAddressPostcodeFinder.htm