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Francesca Lanzara
Francesca Lanzara

Costa Cruises is the largest cruise operator in Europe with over 67 years of experience. It has a young and multinational staff of over 19,000 employees from 70 countries. Costa Cruises offers state-of-the-art ships accommodating 1,600-5,000 guests that sail worldwide. The recruitment process involves applying online, assessments, interviews, training, and obtaining required documents like medical certificates, safety training certification, and police clearances before embarking.

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See you on board! Global Recruiting Corporate Human Resources Department career.costacruises.com
See you on board
3 Welcome to Costa Cruises The Company Costa Crociere S.p.A. is the largest Italian travel group and Europes number one cruise operator with over 67 years of tradition in passenger shipping. The Group is headquartered in Genoa (Italy) and comprises the brands Costa Cruises e AIDA Cruises. Costa Crociere S.p.A. is a member of Carnival Corporation & plc, the worlds largest cruise operator, and it is also a member of the exclusive Worlds Leading Cruise Lines. The ships in the Costa Cruises fleet fly the Italian flag and sail to over 250 destinations worldwide in the Mediterranean, Northern Europe, the Baltic Sea, the Caribbean, Central and South America, the United Arab Emirates, the Far East, the Indian Ocean, the Red Sea, plus Round-the-World cruises. The Company can count on a young, multinational staff: 80% of its more than 19.000 employees (17.500 shipboard personnel and 1.500 in the shoreside offices) are under 40 and they come from 70 different countries. Costa Cruises is also the first company in the world to be assigned RINAs prestigious Green Star notation across the fleet; this certifies that all Costas vessels comply with strict environmental standards. Europes largest and most advanced fleet, with ships that can accommodate from 1.600 to 5.000 Guests, offering technological innovations, numerous works of art, state-of-the-art spas, splendid theaters and show lounges, a large choice of excellent restaurants and quality bars. All Costa ships are fascinating places, which are aimed to provide comfort and all pleasures of the holiday can provide through our unique style that led us to be the first Cruise Company in Italy and in Europe.
- Costa Cruises Values4 COMMITTED to safety: 1 We do not compromise when it comes to safety 2 Our priority is ensuring a safe environment for everybody including myself 3 We continuously strive to improve safety RESPONSIBLE citizens: 1 We live the company code of conduct and the HESS policies 2 We are recognized for our honesty, transparency and integrity 3 We always take into account the social implications of our actions PASSIONATE for results: 1 We are enthusiastic and passionate in doing our job 2 We always strive for the best economical impact of our activities 3 We recognize that working together is essential to be successful Costa Cruises Values
Costa Cruises Values - 5 CARING and TRUSTING people: 1 We do our best to improve the well-being of my colleagues and to ensure the happiness of the guests 2 We work to create trust and credibility by improving relationships 3 We believe in equality and we respect people of different races, cultures, religions, gender and sexual orientation ENGAGED in listening and learning: 1 We listen with an open mind 2 We learn from our failures as well as our successes 3 We give and receive constructive feedback in a respectful way UNIQUE and SIMPLE in our delivery: 1 We search for smart ways to make our delivery special 2 We look for fast and efficient solutions without complicating things 3 We strive to achieve what makes the difference in all we do and we serve it with a smile
The three main shipboard departments are as follows: Engine Engine Officers and personnel Deck Deck Officers and personnel Hotel Hotel Officers and personnel Our organization
The Hotel Department is managed by the Hotel Director and includes: Administration Housekeeping Bar Hospitality Beauty Salon Photo Casino Restaurant Crew Services Shops Entertainment Stores and Provisions Galley Tours 7Our organization -
F&B Director Executive Chef Head Pastryman Head Baker Executive Sous Chef Head Butcher Chef de cuisine Chinese Kitchen Steward Chef de cuisine Korean Chef de cuisine Japanese Partie Assistant F&B Director 1st Pastryman 1st BakerSous Chef 1st Butcher Chinese Partie Galley utility Korean partieJapanese Partie 2nd Pastryman 2nd Baker / Pizzamaker 1st Cook / Pizzaiolo 2nd Butcher 3rd Pastryman 3rd Baker 2nd Cook / Ice Carver 3rd Butcher 3rd Cook Hospitality Service Manager Guest Relation Manager Hospitality Senior Supervisor Hospitality Service Specialist Assistant Bartender 1st Bartender Bartender Bar Waiter Cocktail Waitress Bar Boy Bar Manager Assistant Bar Manager 1st Ma樽tre Waiter Waiter Supervisor Buffet Supervisor Assistant Waiter 2nd Ma樽tre Snack Steward Administrative Director Assistant Administrative Director Crew Purser Cashier Customs & Immigration Purser Crew Purser Cashier Operator Hotel Maintenance Officer Hotel Upholsterers Hotel Fitter Hotel Carpenters Hospitality Service Senior Specialist Sound Technician Light Technician Assistant TV Director Lounge Technician Some examples of career paths in the main Hotel sectors To find out additional important information about the Company, our ships and our destinations, we suggest you visit our website www.career.costacruises.com where you can find all updated information regarding our career path, the responsibilities of different profiles and the positions open. 8 - Our organization
Inventory Officer Hotel Storekeeper Assistant Inventory Officer Provision Master Hotel Tiler Desk Top Pubblisher Assistant Desk Top Pubblisher Cruise Director Assistant Cruise Director Chief Adult Animator Chief Children Animator Head C-Wonder Operator Entertainment Technical Manager C-Wonder Operator TV Director Stage Manager TV Programmer Stage Hand Sport Instructor Dancing Maestro Adult Animator Tour Manager Tour Escort Port LecturerConcierge Housekeeping Manager Housekeeping Steward Assistant Housekeeping Manager Cabin Steward Crew Steward Crew Cabin Steward Laundrumer A Assistant Chief Laundry Washer Laundrumer B Dry Cleaner Room Service Supervisor Assistant Room Service Supervisor Room Service Attendant Photo Manager Photographer Printer Casino Manager Casino Supervisor Head Casino Technician Head Casino Cashier Casino Dealer Slot Technician Casino Cashier Assistant Casino Manager Hotel Director Captain Chief Crew Housekeeping Cruise Direction Staff Cleaner Room Service Dishwasher Chief Laundry Concessionaires Adult Animation Assistant Children Animator Teen Animator 9Our organization -
10 How does the recruitment and selection process work? The stages of the recruitment and selection process are as follows: 1. Apply on our Career website at career.costacruises.com to the position desired or spontaneously. 2. Prescreening done by the recruiting team. 3. Online aptitude tests. 4. Group assessment or individual interview. If the outcome is positive: 1. Offer Letter to be received. 2. Preparation of the necessary documentation and medical examinations. 3. Pre-embarkation training courses. 4. Your contract and travel to your assigned destination. What documents do I need to have in order to embark? Passport Your passport must be valid for at least another 12 months at the date of embarkation. Application Form This form is required for the records in the Company database. Medical certificates The medical examinations and Lab Test required by the Maritime Labour Convention (MLC 2006) will be communicated in case of positive result at the end of the recruiting process. STCW (IMO) Basic Safety Training (BST) This safety certificate is mandatory for embarkation on any cruise ship. Survival Techniques Fire Fighting Elementary First Aid Personal Safety and Social Responsibility Security Awareness Please check that your chosen training center is officially recognized by the national maritime authorities following the current regulation. The Training center selected for the Basic Safety Training (BST) and for the Security Awareness must be Certified and should be in agreement with the current maritime regulation. Here for You Orientation Certificate Issued after you have successfully completed the associated pre- embarkation orientation course organized by Costa Cruises. Police clearance certificate and Certificate of charges pending Issued by the relevant authorities. Any visas or vaccinations required This depends on your country of embarkation (you will be given specific information in due course). HACCP (Hazard Analysis Critical Control Points) Certificate or equivalent For food handlers only. Focus on Children Certificate For positions within the entertainment department Very important: these documents are essential for the purposes of embarkation, and original copies must be presented to the shipboard Crew Office each time you embark. Please ensure that you have them with you before you leave home, and keep them in your hand luggage. Where can I do the Basic Safety Training (BST)? There are accredited training centers that issue this certificate located throughout Europe: you will be given a list with the relevant details. The duration of the course varies from one center to another, but it generally lasts between a week and 10 days. You are reminded that you must have this certificate to work on board any cruise ship, as per IMO (International Maritime Organization) rules and regulations and that participants pay their own fees. Whats the Here for You Orientation course? Its a Company orientation course arranged by Costa Cruises to prepare future crew members to adjust to life on board. It provides information about the Company, the Costa style, the main shipboard procedures, etc. A Costa tutor will assist you during the course, which lasts an extra day for food handlers (who are required to do the dedicated sanitation and HACCP training) or an extra day for positions within the entertainment department (who are required to do the Focus on Children training). There are several tests during the course to verify your progress. Whats a police clearance certificate? A police clearance certificate is a declaration of the absence of any criminal record. Such judicial record extracts are required to prevent individuals who pose a risk to security from joining our Company. They are also requested by visa offices. Before embarkation - Before embarkation
11 How can I obtain a visa? If you require a visa for embarkation on account of your assigned itinerary, you will be given help and instructions regarding the visa application procedure. When will I receive my employment contract? Once you have been recruited and have gathered all the documents required, you will receive a letter containing a job offer. Subsequently you will be sent a copy of your contract showing the ship you have been assigned to, your period of embarkation and your salary. C.S.C.S. (Cruise Ships Catering & Services International N.V.), which is a Costa Group subsidiary, is in charge of the issue of contracts of embarkation. How long does a contract last? On average a contract lasts 5 months. The Company can vary the length of a contract from a minimum of 4 months to a maximum of 6. In agreement with the seafarer concerned, the contract may be extended for another 3 months (8 months in all). Can a contract be renewed after each embarkation? Sure! Were looking for people who want to have a career on board our ships and to grow in the profession. After each contract and the subsequent period of rest, you will be called for your next contract provided that your performance in the job has been evaluated favorably. Can I be asked to change ship during a contract? Yes, the Company can ask you to change ship for operational reasons related to the demands of the product or the service. How long is the rest ashore between contracts? At the end of each contract, you are entitled to a period of rest generally lasting the equivalent of about 40% of the period you worked on board. So if, lets say, youve just finished a 5 month contract, you will have the right to about 2 months holiday. What are the rules regarding baggage? We would ask you not to bring bulky suitcases on board. The weight allowance for seafarers traveling by plane is 40 kg (a maximum of two pieces of luggage, neither of which may weigh more than 23 kg). What can I bring on board? We suggest you bring casual clothes for your spare time (clothing that is suitable for both hot and cold weather, since you will experience different seasons during the contract and you may be required to change ship). Shoes and socks are not provided with your uniform so you will need to bring your own from home. In any event, its a good idea to have two pairs (one black, one white) of loafers (for men) or pumps (for women). Irons or other electrical appliances (portable stoves, electric coffee machines ) are not allowed in the cabin. Crew cabins are equipped with hair dryers, TVs and telephones. Youll need to bring your own personal hygiene products with you, whereas towels and bed sheets are provided on board. You can bring your laptop, camera, iPod, mobile phonebut youll be responsible for all these valuables and you must declare them when you embark. How do I get to the ship? The Company will make the necessary arrangements and pay for your travel to and from the port (when you embark at the start and disembark at the end of the contract). Costa provides travel all the way from your place of residence (stated in your Application Form) to the ship and vice versa. If you pay any associated expenses (meals, taxi fares) yourself, you can obtain reimbursement by filling the form available at the crew office with the receipt in original.
12 Who will be my point of reference on board? Who should I report to? When you first embark, you will be met by Security, who will show you to the Crew Office where you will go through the initial embarkation procedure. Your points of reference will be the Manager of your shipboard department and their assistant. During your first month on board, one of your more experienced colleagues will act as your Mentor, introducing you to your new working and social life on board, helping you to settle in and adjust to the new environment. In order to be confirmed in your position onboard you need to be positively evaluated, at the end of your mentoring period, by your Supervisor or Manager. Ask who your Mentor is as soon as you board the ship! The person in charge of the Hotel Department is the Hotel Director, while the Master is in charge of all the Crew members and Guests on board. The position of the HR Director is present on every ship. He/she act as the first point of contact for HR issues and services, ensure that rules are respected, promote staff development, foster a climate of integration and participation and support the welfare of the crew. Will my training continue on board? On board each ship there is the Learning Officer who is the Costa Campus representative for all the training activities and programs carried out to develop the skills of our shipboard personnel, the only exception being mandatory safety, environmental and security courses conducted by the Officers concerned (Safety Officer, Environmental Officer and Security Officer). The Learning Officer guarantee the quality and effectiveness of training, in line with the Companys procedures and objectives, and they also provide support and assistance for people doing the e-learning courses on Costa Cruises e-learning platform. Is there a trial period? All Costas shipboard and shoreside employees receive an evaluation of their performance on the job by means of the Performance Management system, whereby an evaluation sheet is filled out by your direct superior and approved by the relevant Manager. The first Performance Management assessment takes place within 3 months after embarkation, the second prior to disembarkation. The Performance Management helps managers to assess the behaviors expressed by the employee and traces the path of training and development of all Costa employees, helping to ensure that merit is always rewarded and fairness guaranteed. What are the working hours? On board, you work 7 days a week, but you also have rest periods and free time every day. The specific rules regarding working hours are stated in your contract and may vary depending on your position. Broadly speaking, you will be working an average of 11 hours a day, with a minimum of 10 hours of rest every 24 hours and 77 hours of rest every 7 days. The hours of rest may be divided into several periods. How am I paid? Your salary is paid on a monthly basis into your bank account or postal savings account and varies depending on your position. For almost all positions there is a Hotel Service Incentive or Hotel Performance Bonus* which depends on reaching certain performance or customer satisfaction targets. Can I ask for an advance on my salary? Yes, each month you can request an advance payment on your salary. Can I deposit cash on board? Yes, once youre on board youll be given information on how to do this. What career possibilities do I have? Costa wishes to recruit people who want to grow professionally on board our ships and build careers for themselves in our Company. For this reason career paths have been created in all departments so that, as long as you are motivated and devoted to the job, you can reach management positions in a few years. The Performance Management (evaluation sheet) system allows you to be positioned by your superior in any one of several areas, including growth in the position, building to move and if you perform particularly well recommendation for promotion. One of the Companys top priorities is the empowerment of its people and the advancement of employees who wish to progress in their careers. Who can I contact on board if I have any other questions? HR Director For information about work and/or working hours, ask your direct superior in your department. Crew Office For information about your salary and/or administrative matters What about the shoreside offices? In the Human Resources Department in our shoreside offices there is one HR Manager for each shipboard department who is responsible for supervising the crew members concerned during their working lives on board. The Crew Office will provide you with further details. - After embarkation After embarkation
13 Wheres my cabin? When you arrive on board, the Chief Crew Housekeeping will provide you with the key to your cabin and information regarding your accommodation; youll share a cabin with a colleague of the same gender and (usually) from the same department. In most cases two cabins share one bathroom. People working in certain positions will have their own individual cabins. The crew accommodation areas include inside cabins which are not particularly large, but all crew cabins are comfortable and have TVs as well as room for your personal effects and access to bathroom facilities and a shower. Where do I get my uniform? Uniforms are available on board in the storage area, and they should be collected on the day of embarkation. A third of their cost will be charged to you and deducted from your first months wages; this allows you to keep your uniforms with you when you disembark. You must always look after your uniform and wear it in accordance with Company rules and regulations, with your name tag and the Costa PIN clearly visible. What about washing uniforms and my own clothes? The laundry service for uniforms is free of charge and you can have your own clothes washed at a reduced price. In any case there are washing machines for use in the crew area. What food is served on board? The self service buffet meals served (with water and fruit juice) in the Crew/Staff/Officers mess are free of charge. We always offer a range of dishes catering to different international tastes. What expenses will I incur on board? You will be charged for extra drinks consumed in the mess or the crew bar, though at reduced prices. Purchases in the shops on board and the Internet connection are also discounted for crew members. Cash is not used on board; your crew pass works like a credit card. When you reach your credit limit, youll need to go to the Crew Office and make a cash deposit. Is there an Internet connection on board for the crew? Yes, you can buy a special card for Internet access for the crew. There are also often wireless access points in the different ports of call and Internet points in the passenger terminals. How can I phone home? On board you can buy special phone cards at the Crew Office, which you can use to call home from the comfort of your own cabin. How can my family contact me for any reason? All the ships have a satellite phone number that can be called from ashore in case of emergency. Also, you can take advantage of the Family & Friends or ask for a Family Passage (after 4 months of contract) to invite your family on board for a period with a special discount, subject to cabin availability and Company approval. Lastly, if members of your family are in or near one of the ports when your ship calls there, they can come on board during the stopover provided you submit a request for a day pass. What can I do in my spare time? During port calls you can go ashore and visit our many splendid destinations, provided that youre not on duty at the time and in accordance with the In-Port Manning procedure. On board theres a dedicated sunbathing area and a crew gym, as well as an Internet point and crew bar. At the welfare office on board you can borrow DVDs or books and receive mail. Life on board - Life on board
14 What should I do if I get sick on board? If youre not feeling well, you can go to the ships infirmary where the nurse or doctor will prescribe any medicines or, if necessary, make an appointment for an examination at a shoreside health care facility. This service is provided free of charge. Consulting hours for crew members are posted outside the infirmary. In the event of illness, you may be suspended from service for up to 5 days. If the problem persists and requires more specific treatment, the ships doctor may decide to request your repatriation for health reasons. Of course youll be allowed back on board as soon as you recover. What rules do I have to follow? On board it is vital to follow some basic rules for your own safety and welfare: upon arrival you will be given a document setting out the main shipboard rules and regulations. Generally speaking, we wish to draw your attention to the need to: always treat Guests and your colleagues with respect; look after shipboard equipment, whether youre in the workplace or off duty; never use illegal drugs or abuse alcohol; take care of your grooming appearance and your uniform (the following are not permitted: visible tattoos and pier- cings, long hair or earrings for men, too much make-up or jewelry for women); not smoke in, or take food into, your cabin (there are designated smoking areas on board); be back on board at least an hour before scheduled departure. Failure to comply with the basic rules of communal living or with regulations regarding ship security and personal safety may result in disciplinary disembarkation. In order to guarantee the safety of Guests and crew, baggage is inspected when it is embarked and crew cabins are also inspected from time to time. - Life on board
You are our ideal candidate if Information for shipboard personnel Cruise Ship Catering and Services International N.V. Stabile Organizzazione Italia Piazza Piccapietra, 48 16121 Genova-Italy General question phone: +39 010 5483 000 Emergency Travel phone: +39 366 8541 543 Disembarkation information: onboard Crew Purser Fax: Hotel+39 010 5483 741 E-mail: HrDataProcess@costa.it www.costacruises.com How to use the numbers: Emergency Travel phone to be used when you are travelling: Missed Flights Cancellation of flights Ticket cancellations Any other problem rekated to travel arrangements General questions phone to be used for information regarding: Visa, flights (general), contract, position, payment, contacting a HR Manager. When you need to obtain your disembarkation date, please always contact the Crew Purse onboard the ship.The Crew Purser is in contact with the HR Managers and will be information regarding the disembarkation date. Certifications of emergency disembarkations need to be handed to the Crew Purser onboard the ship. See you on board! You do speak fluently English You do like the idea of living in a multicultural environment You do like travelling You do enjoy the company of other people Your values include a belief in work and merit You do want to have a career in an international Company You are outgoing, sociable and flexible We do hope that this has satisfied your curiosity at least in part and we would also point out that this guide may be revised from time to time. We invite you to visit our website career.costacruises.com to see the latest updates Thank you for your attention!
career.costacruises.com Corporate Human Resources Department Costa Crociere S.p.A - Piazza Piccapietra, 48 - 16121 Genova - Italy

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See you on board

  • 1. See you on board! Global Recruiting Corporate Human Resources Department career.costacruises.com
  • 3. 3 Welcome to Costa Cruises The Company Costa Crociere S.p.A. is the largest Italian travel group and Europes number one cruise operator with over 67 years of tradition in passenger shipping. The Group is headquartered in Genoa (Italy) and comprises the brands Costa Cruises e AIDA Cruises. Costa Crociere S.p.A. is a member of Carnival Corporation & plc, the worlds largest cruise operator, and it is also a member of the exclusive Worlds Leading Cruise Lines. The ships in the Costa Cruises fleet fly the Italian flag and sail to over 250 destinations worldwide in the Mediterranean, Northern Europe, the Baltic Sea, the Caribbean, Central and South America, the United Arab Emirates, the Far East, the Indian Ocean, the Red Sea, plus Round-the-World cruises. The Company can count on a young, multinational staff: 80% of its more than 19.000 employees (17.500 shipboard personnel and 1.500 in the shoreside offices) are under 40 and they come from 70 different countries. Costa Cruises is also the first company in the world to be assigned RINAs prestigious Green Star notation across the fleet; this certifies that all Costas vessels comply with strict environmental standards. Europes largest and most advanced fleet, with ships that can accommodate from 1.600 to 5.000 Guests, offering technological innovations, numerous works of art, state-of-the-art spas, splendid theaters and show lounges, a large choice of excellent restaurants and quality bars. All Costa ships are fascinating places, which are aimed to provide comfort and all pleasures of the holiday can provide through our unique style that led us to be the first Cruise Company in Italy and in Europe.
  • 4. - Costa Cruises Values4 COMMITTED to safety: 1 We do not compromise when it comes to safety 2 Our priority is ensuring a safe environment for everybody including myself 3 We continuously strive to improve safety RESPONSIBLE citizens: 1 We live the company code of conduct and the HESS policies 2 We are recognized for our honesty, transparency and integrity 3 We always take into account the social implications of our actions PASSIONATE for results: 1 We are enthusiastic and passionate in doing our job 2 We always strive for the best economical impact of our activities 3 We recognize that working together is essential to be successful Costa Cruises Values
  • 5. Costa Cruises Values - 5 CARING and TRUSTING people: 1 We do our best to improve the well-being of my colleagues and to ensure the happiness of the guests 2 We work to create trust and credibility by improving relationships 3 We believe in equality and we respect people of different races, cultures, religions, gender and sexual orientation ENGAGED in listening and learning: 1 We listen with an open mind 2 We learn from our failures as well as our successes 3 We give and receive constructive feedback in a respectful way UNIQUE and SIMPLE in our delivery: 1 We search for smart ways to make our delivery special 2 We look for fast and efficient solutions without complicating things 3 We strive to achieve what makes the difference in all we do and we serve it with a smile
  • 6. The three main shipboard departments are as follows: Engine Engine Officers and personnel Deck Deck Officers and personnel Hotel Hotel Officers and personnel Our organization
  • 7. The Hotel Department is managed by the Hotel Director and includes: Administration Housekeeping Bar Hospitality Beauty Salon Photo Casino Restaurant Crew Services Shops Entertainment Stores and Provisions Galley Tours 7Our organization -
  • 8. F&B Director Executive Chef Head Pastryman Head Baker Executive Sous Chef Head Butcher Chef de cuisine Chinese Kitchen Steward Chef de cuisine Korean Chef de cuisine Japanese Partie Assistant F&B Director 1st Pastryman 1st BakerSous Chef 1st Butcher Chinese Partie Galley utility Korean partieJapanese Partie 2nd Pastryman 2nd Baker / Pizzamaker 1st Cook / Pizzaiolo 2nd Butcher 3rd Pastryman 3rd Baker 2nd Cook / Ice Carver 3rd Butcher 3rd Cook Hospitality Service Manager Guest Relation Manager Hospitality Senior Supervisor Hospitality Service Specialist Assistant Bartender 1st Bartender Bartender Bar Waiter Cocktail Waitress Bar Boy Bar Manager Assistant Bar Manager 1st Ma樽tre Waiter Waiter Supervisor Buffet Supervisor Assistant Waiter 2nd Ma樽tre Snack Steward Administrative Director Assistant Administrative Director Crew Purser Cashier Customs & Immigration Purser Crew Purser Cashier Operator Hotel Maintenance Officer Hotel Upholsterers Hotel Fitter Hotel Carpenters Hospitality Service Senior Specialist Sound Technician Light Technician Assistant TV Director Lounge Technician Some examples of career paths in the main Hotel sectors To find out additional important information about the Company, our ships and our destinations, we suggest you visit our website www.career.costacruises.com where you can find all updated information regarding our career path, the responsibilities of different profiles and the positions open. 8 - Our organization
  • 9. Inventory Officer Hotel Storekeeper Assistant Inventory Officer Provision Master Hotel Tiler Desk Top Pubblisher Assistant Desk Top Pubblisher Cruise Director Assistant Cruise Director Chief Adult Animator Chief Children Animator Head C-Wonder Operator Entertainment Technical Manager C-Wonder Operator TV Director Stage Manager TV Programmer Stage Hand Sport Instructor Dancing Maestro Adult Animator Tour Manager Tour Escort Port LecturerConcierge Housekeeping Manager Housekeeping Steward Assistant Housekeeping Manager Cabin Steward Crew Steward Crew Cabin Steward Laundrumer A Assistant Chief Laundry Washer Laundrumer B Dry Cleaner Room Service Supervisor Assistant Room Service Supervisor Room Service Attendant Photo Manager Photographer Printer Casino Manager Casino Supervisor Head Casino Technician Head Casino Cashier Casino Dealer Slot Technician Casino Cashier Assistant Casino Manager Hotel Director Captain Chief Crew Housekeeping Cruise Direction Staff Cleaner Room Service Dishwasher Chief Laundry Concessionaires Adult Animation Assistant Children Animator Teen Animator 9Our organization -
  • 10. 10 How does the recruitment and selection process work? The stages of the recruitment and selection process are as follows: 1. Apply on our Career website at career.costacruises.com to the position desired or spontaneously. 2. Prescreening done by the recruiting team. 3. Online aptitude tests. 4. Group assessment or individual interview. If the outcome is positive: 1. Offer Letter to be received. 2. Preparation of the necessary documentation and medical examinations. 3. Pre-embarkation training courses. 4. Your contract and travel to your assigned destination. What documents do I need to have in order to embark? Passport Your passport must be valid for at least another 12 months at the date of embarkation. Application Form This form is required for the records in the Company database. Medical certificates The medical examinations and Lab Test required by the Maritime Labour Convention (MLC 2006) will be communicated in case of positive result at the end of the recruiting process. STCW (IMO) Basic Safety Training (BST) This safety certificate is mandatory for embarkation on any cruise ship. Survival Techniques Fire Fighting Elementary First Aid Personal Safety and Social Responsibility Security Awareness Please check that your chosen training center is officially recognized by the national maritime authorities following the current regulation. The Training center selected for the Basic Safety Training (BST) and for the Security Awareness must be Certified and should be in agreement with the current maritime regulation. Here for You Orientation Certificate Issued after you have successfully completed the associated pre- embarkation orientation course organized by Costa Cruises. Police clearance certificate and Certificate of charges pending Issued by the relevant authorities. Any visas or vaccinations required This depends on your country of embarkation (you will be given specific information in due course). HACCP (Hazard Analysis Critical Control Points) Certificate or equivalent For food handlers only. Focus on Children Certificate For positions within the entertainment department Very important: these documents are essential for the purposes of embarkation, and original copies must be presented to the shipboard Crew Office each time you embark. Please ensure that you have them with you before you leave home, and keep them in your hand luggage. Where can I do the Basic Safety Training (BST)? There are accredited training centers that issue this certificate located throughout Europe: you will be given a list with the relevant details. The duration of the course varies from one center to another, but it generally lasts between a week and 10 days. You are reminded that you must have this certificate to work on board any cruise ship, as per IMO (International Maritime Organization) rules and regulations and that participants pay their own fees. Whats the Here for You Orientation course? Its a Company orientation course arranged by Costa Cruises to prepare future crew members to adjust to life on board. It provides information about the Company, the Costa style, the main shipboard procedures, etc. A Costa tutor will assist you during the course, which lasts an extra day for food handlers (who are required to do the dedicated sanitation and HACCP training) or an extra day for positions within the entertainment department (who are required to do the Focus on Children training). There are several tests during the course to verify your progress. Whats a police clearance certificate? A police clearance certificate is a declaration of the absence of any criminal record. Such judicial record extracts are required to prevent individuals who pose a risk to security from joining our Company. They are also requested by visa offices. Before embarkation - Before embarkation
  • 11. 11 How can I obtain a visa? If you require a visa for embarkation on account of your assigned itinerary, you will be given help and instructions regarding the visa application procedure. When will I receive my employment contract? Once you have been recruited and have gathered all the documents required, you will receive a letter containing a job offer. Subsequently you will be sent a copy of your contract showing the ship you have been assigned to, your period of embarkation and your salary. C.S.C.S. (Cruise Ships Catering & Services International N.V.), which is a Costa Group subsidiary, is in charge of the issue of contracts of embarkation. How long does a contract last? On average a contract lasts 5 months. The Company can vary the length of a contract from a minimum of 4 months to a maximum of 6. In agreement with the seafarer concerned, the contract may be extended for another 3 months (8 months in all). Can a contract be renewed after each embarkation? Sure! Were looking for people who want to have a career on board our ships and to grow in the profession. After each contract and the subsequent period of rest, you will be called for your next contract provided that your performance in the job has been evaluated favorably. Can I be asked to change ship during a contract? Yes, the Company can ask you to change ship for operational reasons related to the demands of the product or the service. How long is the rest ashore between contracts? At the end of each contract, you are entitled to a period of rest generally lasting the equivalent of about 40% of the period you worked on board. So if, lets say, youve just finished a 5 month contract, you will have the right to about 2 months holiday. What are the rules regarding baggage? We would ask you not to bring bulky suitcases on board. The weight allowance for seafarers traveling by plane is 40 kg (a maximum of two pieces of luggage, neither of which may weigh more than 23 kg). What can I bring on board? We suggest you bring casual clothes for your spare time (clothing that is suitable for both hot and cold weather, since you will experience different seasons during the contract and you may be required to change ship). Shoes and socks are not provided with your uniform so you will need to bring your own from home. In any event, its a good idea to have two pairs (one black, one white) of loafers (for men) or pumps (for women). Irons or other electrical appliances (portable stoves, electric coffee machines ) are not allowed in the cabin. Crew cabins are equipped with hair dryers, TVs and telephones. Youll need to bring your own personal hygiene products with you, whereas towels and bed sheets are provided on board. You can bring your laptop, camera, iPod, mobile phonebut youll be responsible for all these valuables and you must declare them when you embark. How do I get to the ship? The Company will make the necessary arrangements and pay for your travel to and from the port (when you embark at the start and disembark at the end of the contract). Costa provides travel all the way from your place of residence (stated in your Application Form) to the ship and vice versa. If you pay any associated expenses (meals, taxi fares) yourself, you can obtain reimbursement by filling the form available at the crew office with the receipt in original.
  • 12. 12 Who will be my point of reference on board? Who should I report to? When you first embark, you will be met by Security, who will show you to the Crew Office where you will go through the initial embarkation procedure. Your points of reference will be the Manager of your shipboard department and their assistant. During your first month on board, one of your more experienced colleagues will act as your Mentor, introducing you to your new working and social life on board, helping you to settle in and adjust to the new environment. In order to be confirmed in your position onboard you need to be positively evaluated, at the end of your mentoring period, by your Supervisor or Manager. Ask who your Mentor is as soon as you board the ship! The person in charge of the Hotel Department is the Hotel Director, while the Master is in charge of all the Crew members and Guests on board. The position of the HR Director is present on every ship. He/she act as the first point of contact for HR issues and services, ensure that rules are respected, promote staff development, foster a climate of integration and participation and support the welfare of the crew. Will my training continue on board? On board each ship there is the Learning Officer who is the Costa Campus representative for all the training activities and programs carried out to develop the skills of our shipboard personnel, the only exception being mandatory safety, environmental and security courses conducted by the Officers concerned (Safety Officer, Environmental Officer and Security Officer). The Learning Officer guarantee the quality and effectiveness of training, in line with the Companys procedures and objectives, and they also provide support and assistance for people doing the e-learning courses on Costa Cruises e-learning platform. Is there a trial period? All Costas shipboard and shoreside employees receive an evaluation of their performance on the job by means of the Performance Management system, whereby an evaluation sheet is filled out by your direct superior and approved by the relevant Manager. The first Performance Management assessment takes place within 3 months after embarkation, the second prior to disembarkation. The Performance Management helps managers to assess the behaviors expressed by the employee and traces the path of training and development of all Costa employees, helping to ensure that merit is always rewarded and fairness guaranteed. What are the working hours? On board, you work 7 days a week, but you also have rest periods and free time every day. The specific rules regarding working hours are stated in your contract and may vary depending on your position. Broadly speaking, you will be working an average of 11 hours a day, with a minimum of 10 hours of rest every 24 hours and 77 hours of rest every 7 days. The hours of rest may be divided into several periods. How am I paid? Your salary is paid on a monthly basis into your bank account or postal savings account and varies depending on your position. For almost all positions there is a Hotel Service Incentive or Hotel Performance Bonus* which depends on reaching certain performance or customer satisfaction targets. Can I ask for an advance on my salary? Yes, each month you can request an advance payment on your salary. Can I deposit cash on board? Yes, once youre on board youll be given information on how to do this. What career possibilities do I have? Costa wishes to recruit people who want to grow professionally on board our ships and build careers for themselves in our Company. For this reason career paths have been created in all departments so that, as long as you are motivated and devoted to the job, you can reach management positions in a few years. The Performance Management (evaluation sheet) system allows you to be positioned by your superior in any one of several areas, including growth in the position, building to move and if you perform particularly well recommendation for promotion. One of the Companys top priorities is the empowerment of its people and the advancement of employees who wish to progress in their careers. Who can I contact on board if I have any other questions? HR Director For information about work and/or working hours, ask your direct superior in your department. Crew Office For information about your salary and/or administrative matters What about the shoreside offices? In the Human Resources Department in our shoreside offices there is one HR Manager for each shipboard department who is responsible for supervising the crew members concerned during their working lives on board. The Crew Office will provide you with further details. - After embarkation After embarkation
  • 13. 13 Wheres my cabin? When you arrive on board, the Chief Crew Housekeeping will provide you with the key to your cabin and information regarding your accommodation; youll share a cabin with a colleague of the same gender and (usually) from the same department. In most cases two cabins share one bathroom. People working in certain positions will have their own individual cabins. The crew accommodation areas include inside cabins which are not particularly large, but all crew cabins are comfortable and have TVs as well as room for your personal effects and access to bathroom facilities and a shower. Where do I get my uniform? Uniforms are available on board in the storage area, and they should be collected on the day of embarkation. A third of their cost will be charged to you and deducted from your first months wages; this allows you to keep your uniforms with you when you disembark. You must always look after your uniform and wear it in accordance with Company rules and regulations, with your name tag and the Costa PIN clearly visible. What about washing uniforms and my own clothes? The laundry service for uniforms is free of charge and you can have your own clothes washed at a reduced price. In any case there are washing machines for use in the crew area. What food is served on board? The self service buffet meals served (with water and fruit juice) in the Crew/Staff/Officers mess are free of charge. We always offer a range of dishes catering to different international tastes. What expenses will I incur on board? You will be charged for extra drinks consumed in the mess or the crew bar, though at reduced prices. Purchases in the shops on board and the Internet connection are also discounted for crew members. Cash is not used on board; your crew pass works like a credit card. When you reach your credit limit, youll need to go to the Crew Office and make a cash deposit. Is there an Internet connection on board for the crew? Yes, you can buy a special card for Internet access for the crew. There are also often wireless access points in the different ports of call and Internet points in the passenger terminals. How can I phone home? On board you can buy special phone cards at the Crew Office, which you can use to call home from the comfort of your own cabin. How can my family contact me for any reason? All the ships have a satellite phone number that can be called from ashore in case of emergency. Also, you can take advantage of the Family & Friends or ask for a Family Passage (after 4 months of contract) to invite your family on board for a period with a special discount, subject to cabin availability and Company approval. Lastly, if members of your family are in or near one of the ports when your ship calls there, they can come on board during the stopover provided you submit a request for a day pass. What can I do in my spare time? During port calls you can go ashore and visit our many splendid destinations, provided that youre not on duty at the time and in accordance with the In-Port Manning procedure. On board theres a dedicated sunbathing area and a crew gym, as well as an Internet point and crew bar. At the welfare office on board you can borrow DVDs or books and receive mail. Life on board - Life on board
  • 14. 14 What should I do if I get sick on board? If youre not feeling well, you can go to the ships infirmary where the nurse or doctor will prescribe any medicines or, if necessary, make an appointment for an examination at a shoreside health care facility. This service is provided free of charge. Consulting hours for crew members are posted outside the infirmary. In the event of illness, you may be suspended from service for up to 5 days. If the problem persists and requires more specific treatment, the ships doctor may decide to request your repatriation for health reasons. Of course youll be allowed back on board as soon as you recover. What rules do I have to follow? On board it is vital to follow some basic rules for your own safety and welfare: upon arrival you will be given a document setting out the main shipboard rules and regulations. Generally speaking, we wish to draw your attention to the need to: always treat Guests and your colleagues with respect; look after shipboard equipment, whether youre in the workplace or off duty; never use illegal drugs or abuse alcohol; take care of your grooming appearance and your uniform (the following are not permitted: visible tattoos and pier- cings, long hair or earrings for men, too much make-up or jewelry for women); not smoke in, or take food into, your cabin (there are designated smoking areas on board); be back on board at least an hour before scheduled departure. Failure to comply with the basic rules of communal living or with regulations regarding ship security and personal safety may result in disciplinary disembarkation. In order to guarantee the safety of Guests and crew, baggage is inspected when it is embarked and crew cabins are also inspected from time to time. - Life on board
  • 15. You are our ideal candidate if Information for shipboard personnel Cruise Ship Catering and Services International N.V. Stabile Organizzazione Italia Piazza Piccapietra, 48 16121 Genova-Italy General question phone: +39 010 5483 000 Emergency Travel phone: +39 366 8541 543 Disembarkation information: onboard Crew Purser Fax: Hotel+39 010 5483 741 E-mail: HrDataProcess@costa.it www.costacruises.com How to use the numbers: Emergency Travel phone to be used when you are travelling: Missed Flights Cancellation of flights Ticket cancellations Any other problem rekated to travel arrangements General questions phone to be used for information regarding: Visa, flights (general), contract, position, payment, contacting a HR Manager. When you need to obtain your disembarkation date, please always contact the Crew Purse onboard the ship.The Crew Purser is in contact with the HR Managers and will be information regarding the disembarkation date. Certifications of emergency disembarkations need to be handed to the Crew Purser onboard the ship. See you on board! You do speak fluently English You do like the idea of living in a multicultural environment You do like travelling You do enjoy the company of other people Your values include a belief in work and merit You do want to have a career in an international Company You are outgoing, sociable and flexible We do hope that this has satisfied your curiosity at least in part and we would also point out that this guide may be revised from time to time. We invite you to visit our website career.costacruises.com to see the latest updates Thank you for your attention!
  • 16. career.costacruises.com Corporate Human Resources Department Costa Crociere S.p.A - Piazza Piccapietra, 48 - 16121 Genova - Italy