SEIvsOEMPrintable8.22.14
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SEI offers more cost-effective and flexible post-warranty maintenance services compared to Original Equipment Manufacturers (OEMs). SEI can service multiple manufacturers and models, offering lower pricing that is 30-60% below OEMs. In addition, SEI's service agreements are customizable to customers' unique needs, while OEM agreements are typically inflexible. SEI also provides local parts and certified engineers to resolve issues across different systems. Overall, the document argues that SEI provides better value than OEMs for post-warranty maintenance through lower costs, wider coverage, and more customizable support.
SEIvsOEMPrintable8.22.14
- 1. x x x x x x x x x x Round 1 Round 2 Round 3 Round 4 Round 5 Round 6 Round 7 SEIOEM WINNER Lower post-warranty maintenance costs Service for multiple manufacturers & models Service after end of life Flexible & customizable service agreements Certi鍖ed engineers Locally stocked parts System monitoring LET兵S GET READY TO RUMBLE! SEI SEI SEI SEI TIE TIE TIE In this corner we have the OEM. In this corner we have SEI. And the winner is... SEI! When it comes to post-warranty maintenance, should the advantage really go to the Original Equipment Manufacturer (OEM)? Pricing: Industry Average -vs- 30-60% Lower OEMs prefer new hardware sales to maintenance contracts; while SEI helps customers extend the life of post- warranty equipment. The OEM relies on new equipment sales to support growth and cover operating costs. SEI focuses on better service for its double-digit growth. And with much smaller overhead costs, SEI passes additional savings directly to customers. You get more maintenance for less. Coverage: Single -vs- Multi-platform OEMs service only the equipment that they manufacture; SEI is a multi-platform maintenance provider (IBM, HP, Dell, EMC, Sun/Oracle, STK, Hitachi, NetApp and more). When a system outage occurs, a solution can be delayed due to dif鍖culty in identifying who to call. OEMs can be rigid about who is responsible for service. SEI engineers use their expertise to support many different manufacturers and models. If the problem calls for it, SEI will take the lead in coordinating other vendors. And to keep things simplethere兵s just one agreement and one invoice for all of your equipment. Agreement: One-size-鍖ts-all -vs- Flexible and Customizable OEM agreements are limited to A, B or C; SEI agreements are created according to unique needs. With the OEM, post-warranty service agreements offer little to no 鍖exibility. An expensive one-size-鍖ts-all model tends to encourage the purchase of new equipment. SEI understands that customizing favors each customer, which is why we are 鍖exible when it comes to your agreement. Plus, there are no penalties or hidden charges. If you兵d like to see a change in your maintenance service, consider Service Express. SEI offers substantial savings, expert service and 鍖exible terms. OEM SEIvs. 800.900.5585seiservice.com seiservice.com 800.940.5585