Self Service - Common Use Bag Drop in Avinor
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The document discusses Avinor's implementation of self-service common use bag drop (SBD) systems across its airports, highlighting the growth in passenger volume and the benefits such as reduced waiting times and improved efficiency. Since its first installation in 2008, SBD has processed millions of bags, aided by advanced technology and a focus on self-service automation. The document also outlines challenges and future plans for expanding self-service options to further enhance the passenger experience.
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![WHY COMMON USE BAG DROP?
From goals of the COMMON USE business model:
Improve the passenger experience
Less waiting time to deliver bags
Reduced process time
Increased sense of control
More efficient Check-In areas
Support OFF AIRPORT-processes [incl.] home printed bag
tags](https://image.slidesharecdn.com/jenshusebyyngvarsundsfjord-140403040012-phpapp01/85/Self-Service-Common-Use-Bag-Drop-in-Avinor-5-320.jpg)
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- An article from Alexandre Luis Prim and Tiago Lemos de Oliveira featuring a case study of value creation from Enterprise Architecture.
We hope you enjoy the latest publication, with insights into the world of Enterprise Architecture.How Effective Leadership Drives Success and Accelerates Business Growth by De...
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As defined by Devin Doyle, Leadership plays a pivotal role in driving the success and growth of any business. A strong leader sets the tone for the entire organization, inspiring teams and aligning efforts toward achieving the companys goals. Leadership is more than just directing operations; its about empowering people, fostering innovation, and creating a positive work environment that propels business growthOleksandr Osypenko: 丕仗舒于仍仆仆 舒仂仄 舒 亠舒仄亳 (UA)
Oleksandr Osypenko: 丕仗舒于仍仆仆 舒仂仄 舒 亠舒仄亳 (UA)Lviv Startup Club
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Oleksandr Osypenko: 丕仗舒于仍仆仆 舒仂仄 舒 亠舒仄亳 (UA)
LemBS PMP Prep Course
Website https://lembs.com/pmpcourse
Youtube https://www.youtube.com/startuplviv
FB https://www.facebook.com/pmdayconferenceTesia Dobrydnia - A Leader In Her Industry
Tesia Dobrydnia - A Leader In Her IndustryTesia Dobrydnia
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Tesia Dobrydnia brings her many talents to her career as a chemical engineer in the oil and gas industry. With the same enthusiasm she puts into her work, she engages in hobbies and activities including watching movies and television shows, reading, backpacking, and snowboarding. She is a Relief Senior Engineer for Chevron and has been employed by the company since 2007. Tesia is considered a leader in her industry and is known to for her grasp of relief design standards. Ad
Self Service - Common Use Bag Drop in Avinor
- 1. SELF-SERVICE COMMON USE BAGDROP Jens A. Huseby Senior IT Consultant Avinor Yngvar Sundsfjord Chief Project Manager - COWI
- 3. SELF SERVICE BAG DROP IN AVINOR - SINCE 2008! 2008: SBD installed at Troms淡 airport (TOS) biometric 2013: 5 million bags processed by SBD Morten Asbj淡rnsen, SBD- pioneer in Avinor
- 4. 2014: UNIFIED BUSINESS MODEL FOR COMMON USE Strong incentives for self-service automation in Norway: Very high labor cost Technologically adept travelers Culture for 束Self-Service損 Common Use in Avinor CUSS QUICK TAG SBG SBD CUPPS Other services
- 5. WHY COMMON USE BAG DROP? From goals of the COMMON USE business model: Improve the passenger experience Less waiting time to deliver bags Reduced process time Increased sense of control More efficient Check-In areas Support OFF AIRPORT-processes [incl.] home printed bag tags
- 6. CHALLENGING GROWTH FROM 46 TO 70 MILLION PASSENGERS Avinor passengers 19812028* * 19812012: Official numbers * 20132028: Prognosis - 10.0 20.0 30.0 40.0 50.0 60.0 70.0 80.0 1985 1990 1995 2000 2005 2010 2015 2020 2025 Mill.
- 7. HIGH LEVEL TECHNICAL DESIGN BAGS our proprietary middle ware Generic interface to the DCSs XML (IATA) Independent of baggage handling system Bergen Trondheim Stavanger BAGS-2.0 Fuse ESB BAGS DB (rules) Airline 1 DCS Airline 2 DCS XML
- 8. TRUE DEDICATED COMMON-USE Available for all airlines
- 9. EXISTING CHECK-IN COUNTERS AT BERGEN AIRPORT Existing Check-in counters at Bergen Airport
- 10. BERGEN AIRPORT - 6 COMMON USE SBDs REPLACED 3 MANNED COUNTERS 束Without self-service common use bag drop, we would not be able to handle our current passenger volume損
- 11. OSLO AIRPORT - RETROFITTING
- 12. OSLO AIRPORT AIRLINE DEDICATED COUNTERS WITH COMMON USE SBDs
- 13. IMPLEMENTATION DAY Not really, just security on strike
- 14. OSL NEW TERMINAL - T2
- 15. OSL NEW TERMINAL - T2 FOCUS ON SELF SERVICE Always open each counter can be either manned or self serviced
- 16. OSL NEW TERMINAL - T2 DUAL MODE COUNTERS
- 17. BERGEN NEW TERMINAL - T3
- 18. 28 manned / self serviced check-in counters Always open BERGEN NEW TERMINAL - T3 BUILT AROUND SELF SERVICE
- 19. BERGEN NEW TERMINAL - T3 - SBD COUNTERS
- 20. STEADY INCREASE IN USE - OSL 0 50000 100000 150000 200000 250000 300000 May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar Total Total
- 21. FREE BAG BELT SLOTS A NEW CONSTRAINT Peak hour BHS Peak hour BHS
- 22. Causes of rejection: Wrong dimensions or weight 50 % of rejects DCS - flight closed, destination not supported etc. 42 % of rejects million bags in 2013 >88%Success rate 3.1mill. bags since May 2012 OSL
- 23. DASHBOARD
- 24. USE BY COUNTER
- 25. STATISTICS AVAILABLE ON WEB PROMOTES USE
- 26. WIN WIN WIN PASSENGER AIRPORT - AIRLINE
- 27. WHATS NEXT? NEW TERMINALS MORE AIRLINES CHARTER FLIGHTS (TOUR OPERATORS) COMMON USE SYNERGIES MORE AIRPORTS SMALL AND MEDIUM SIZED
- 28. LESSONS LEARNED You still need manually assisted bag drop Two step approach Make it easy to use Log & learn Share statisticsCollaborate Use floorwalkers
- 29. THANK YOU! Jens Andreas Huseby Senior IT Consultant Avinor jens.andreas.huseby@avinor.no Yngvar Sundsfjord Chief Project Manager COWI ynsu@cowi.no
Editor's Notes
- #7: 2,8 % annualpassengergrowthRemember:CHALLENGE:Veryhighbuilding and constructioncostVeryhighlaborcost