Service design, a new design discipline
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Service design is emerging as a new design discipline in the 21st century. As the service industry now accounts for 73.5% of GDP, companies are shifting from designing tangible products to interactions and services. Service design focuses on addressing people's needs through a holistic, user-centered approach. It aims to help companies improve their services and interactions, using techniques from design thinking.
Service design, a new design discipline
- 1. Service design, a new design discipline. September 2009
- 2. 31VOLTS The first service design office in The Netherlands 2
- 3. Marcel Zwiers 3
- 4. ¡®Design is a Verb¡¯ 4
- 5. part 1 5
- 6. The changing role of Design 6
- 7. 20th century Design 7
- 8. Design based on a craft 8
- 10. Designers became Rockstars 10
- 11. Designing for Interactions 11
- 12. A natural shift from tangible... Products 12
- 13. ... to interactions Services 13
- 14. part 2 14
- 16. 21st century Challenges... 16
- 17. What if you sell insurance ¡®products¡¯... 17
- 18. Insura nce po licies h ere! ... that HEMA offers next to candybars. 18
- 19. http://www.flickr.com/photos/vincentteeuwen/ What if you are used to talk to architects... 19
- 20. ... while the difference is made here! 20
- 21. What if you are one of these brands... 21
- 22. What if you want to help these people... 22
- 23. What do you do then? 23
- 24. part 3 24
- 25. 21st century Design 25
- 26. Service Design 26
- 27. Service A service consists of ... 27
- 28. technologie Service Technology + 28
- 29. technologie Service business Technology + Business + 29
- 30. technologie Service mensen business Technology + Business + People 30
- 31. technologie Service mensen business Service Designers focus on People 31
- 32. part 4 32
- 33. How? 33
- 37. Read also: 37
- 39. What does Mc Donalds do? 39
- 40. 40
- 41. What does Nokia do? 41
- 42. 42
- 43. What are you going to do? 43
- 45. 31VOLTS