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Kontrapunkt © 2014 1/1
Title of service proposition
Input
Users
What are the key issues and areas for opportunities the
users can benefit from improvement on ?
Best practice og trends
What are the best practices and trends that can inspire the
service ?
Organisation
What are the vision and values that can be emphasized by
the service
Results
Implementation
How will the service be implemented, technology
and organisational factors included ?
Effect
What effect will the service have on the market ?
Future potential
What effect will the service have long term on the
business ?
Proposition
Describe the concept, including who it affects
and involve.
The business
Investments
What are the build and on-going investments ?
Describe the obvious necessary actions and implementations.
Revenue
What opportunities for revenue generation are there ?
Service succes
What are the measurable goals for the service and what are the
non measurable goals ?
Service design canvas

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Service design canvas kontrapunkt_2014

  • 1. Kontrapunkt © 2014 1/1 Title of service proposition Input Users What are the key issues and areas for opportunities the users can benefit from improvement on ? Best practice og trends What are the best practices and trends that can inspire the service ? Organisation What are the vision and values that can be emphasized by the service Results Implementation How will the service be implemented, technology and organisational factors included ? Effect What effect will the service have on the market ? Future potential What effect will the service have long term on the business ? Proposition Describe the concept, including who it affects and involve. The business Investments What are the build and on-going investments ? Describe the obvious necessary actions and implementations. Revenue What opportunities for revenue generation are there ? Service succes What are the measurable goals for the service and what are the non measurable goals ? Service design canvas