Service management
Download as PPTX, PDF
0 likes12 views
ITIL defines a service as a means to deliver value to customers by enabling desired outcomes without ownership of costs and risks. Email is provided as an example service, where users send emails through Outlook without owning mail servers or knowing how emails are transmitted. While customers enjoy service outcomes, great services require many background processes.
Convert to study guideBETA
Transform any presentation into a summarized study guide, highlighting the most important points and key insights.
Service management
- 1. Zakaria Bin Abdur Rouf
- 2. ITIL defines a Service as "a means of delivering value to customers by facilitating outcomes customers want to achieve without the ownership of specific costs and risks. Example: Email is a service.You do not own any mail server or you do not care how the email will be sent from your computer to the recipient.You just open Outlook and send the email. We all enjoy the outcomes of a service but to deliver a great service there are lots of things happening in the background.