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Service owner & process owner-(Complete Translation of ITIL Standard Book 2011)

Chakameh Mortezania
Chakameh Mortezania

惴悋 惶悋忰惡 愕惘愕 惶悋忰惡 惘悋惆- 惠惘悴 擧悋 擧惠悋惡 惘悴惺 ITIL 愕悋 2011

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Service owner & process owner-(Complete Translation of ITIL Standard Book 2011)
,/> n r ' r r1*-i13'P$J )-t--5 ;--e )) -._/_C/*
Service owner & process owner-(Complete Translation of ITIL Standard Book 2011)
,z. G v ) . - S.L:.ti: ^'- ( U - R.e C./r'c.e-S bf r-r. ,-Q1-.. ,'r ^ e :.: * . ] -* <e-{'rric-e Po( h'Vtll . ' . . , 1 , r . 1 . ' - t ^ ' , c , f l . - - - : . . (
Service owner & process owner-(Complete Translation of ITIL Standard Book 2011)
Service owner & process owner-(Complete Translation of ITIL Standard Book 2011)
-::]_:f----_- I I ' l - J*A-,t- . >-tt' ,lr.f":1;- _4OI a;. fY+2-/^-e;r---lliL - /. ( : . . t ' . ?-t-J.-J,^. ,'o s I I-err!.=4*/rJ* ; ^l I t r r -< ,- J ' t , i t ' '-,1o."). --.o1r - . r .
/ o- - .,bf ]r '; - ' - r - - l : - . ^ ' , , 1 ' s r t x . . - L T 7 '/ ( , // .s- rr- r *o ^l,r '^r ^ -L .^ j> .+- ,> ri, F2 .st , nl* . r i.. 1i ... f, I x 't^ ^.rL,-ocl,a+-iili
I 1 . ;!e-Si* > ---+t *s-LG" t-L;U y'fc-;-"2r^-f- LTi --rrl I - r -- ;,JY s*l! t , . . I - _ . . l t -z+Id '--rilr +>{>V*:* !--{ibq5lr*I4*--;_ .l,,tr; q_-qL,,o_ r - -t u l ) , - l , ^ , 1 /i .r -*Jr $^.-n-- ,, ' - - . o ' l i - ! : - t/ --' * L yt:r:. l,>>,.- lJ---1 I r , , 1 : 6 i l " ;.- "'": Y
Service owner & process owner-(Complete Translation of ITIL Standard Book 2011)
i{- 9 - O . t . r _ n , r / 4 t - r J .-} ) S---.r +* l2 .1 s- .c- +,fL- P*Zvq-Ii-> s-^^ l--'-: r-!*{j-- * ( , D L r o ' A . ,-er;^rql*a+I'ui| . - r ' . " 1 - i i - t b t'-t/ )' L*^'-/}iA-, .-ggt"--t-"^ !*ryr.=";;g=e-i,-[ - A :c.-eHr4--gs ..r.>"=. ;^+ -ri' l-L,Cg];+LI U.*rU--ia l { 4 t e--P&tztl-t.4r fi f,, i: lo' e.:r+r""d :r 3 F ., +, "t{jLA r f ) / l +4{-a i''rJe+, , . . , ^ n , + . ^ , . ' . : ( " ^ l ^ ) t , .! ! ^ - . - n . , :r : l ; , 1
Service owner & process owner-(Complete Translation of ITIL Standard Book 2011)
ry ylaaas:1a,t)-[+i-?-LA---t--r,:,'>-1-13I'a{ ) g L r'l>c->-l* , >- 2J t^-fZ)) tl-,-slO a -, .ra-rt&rrri-rlor-t-o, L: f-!- --'o-L= +-Lksrg+ rcl'-:-;-{- -{'^ 4) :-a^r1-*51 {il,-t;+ t: ?)fi bfrs*r-/.*;;-1w*t5L-'.'< .-s' L.: i*-" '*#) g)* "t+, <. "->*; Va--Q,' @ n '{e-'. fq-kt1bn Sb.r'P L _r;-J, +b ru rf,,:a.na-.fl e t-,r.e nt o ( n , ^ r - , . r - ' l ' . l " r t t . - o - ' 5 l ^ l l r r - l /
.f I ,g^ ( C (Jt : & F T : q 6 .lo^'.r'-.t, ," * oB- r ,;', ^ ^1r'.l-, '.f - ^--,^* ,,- -?^ *: F + 1--. ,$. . - tr 6 6( - L 2 6 . F - r , 1 - o 0 ) l , - f " t r r ^ ^ t t , i l . - - C A R , . ^ r - o F V . {^*! ,*"ttrF . h:?,-.: >r-. /i' (-. taetlr- v- 6 R Uta d,^,o J o a J t . ^ ^ ' b ? ' * L , r r } l ^ . * f - - , . . ' J o r . - r , ^ t . ^ , T -/ F e . l t r - ' o ^ , . ( i i l : c t r - - - . 1 , r ' r . ' ^ ^ , t , 4 r . . ^ L / ^ ^ L ^ , ^ r./zr t a)e-tvv/ . a F r ' r J f ^ ' . r ' c r . ' . . ^ . i , . , ) * j - - q - a - - . r 4 ,C G * l r n / . ^ ' - l : { - - ' F F rF F - j v - , . ) l) ^rl -- - .6 t lJ.. t- -,,rS 1,.r' ri.^^r, .-,,r ^ rcle^-L*s G s"a.tfl (_- a t F
Service owner & process owner-(Complete Translation of ITIL Standard Book 2011)
iAA e'PenAe-nb Aete'-<-t've (onb*i,Q 6 yt-o6,: q3[-.s L-*,] -]i; t ) U ,. O '-, -- J il..t nCur,.. ' - ^ r i _/ T,. ^.n T,.n^16 ^J-.*" t- -' l] on-"J^ ;-''" b It t a -
_) -{i-; ,fr^.- r -r*--U*-+f-I.*;f,il *-l/o =< ,{ i s I ^ ^ t r f " r , , , O ^ t - : .(.1 .'r o-o*l*leer< | l!.', .^7, . | "'1- t a
- .".t .:.:--d)[t -g.'e.,(Jt"C"<-*f-q(t-, , - ',t,.'. .-iGt
---j-j---------T-L-:--r,:::-1:r:t:::T:.:-r- Frf::- jrE:::]-r-_l l =--- q5 bCr r lor-Eq-nqF<rn-' -t^--4"-F, .L+ i.o; ---r: rij _) -l;n:"*K= )r+JX=;--Fs""fLi!tJ-: =-ff-rbt-k fi-efjraat'q t;-{a gc:*Ltrr.rlt_ _ _C:^oi<s+i_^ * ''=ot, $;-r-o I',^ 'tLL>-ujrr -.=Lu---e.a:B--:+ -.i+ r - l ' Lt -g*:sr.-tLa::+--cSl,U-r*J,-b !, l, *-&+ 4r.,.,.
Service owner & process owner-(Complete Translation of ITIL Standard Book 2011)
t 'i ) t^4 cSla-rb r.^ ,'f 'l i ' r ,5o.-=-o.uU -l-- J-'t, cirC- *b-s'>^s t^ 4l> l9r,r'PcJ > tsx ( I . ) . . . ^ t l ! r r v v t r c l x t ( ' u n ( l o r > L A , - l ^ < L A ^ L^ ;yl-; { !)ro'!11 cs'r-tJ 'c--*rio.,5 2t ' to <>LA-o Ls t LA 1L O r - l - - z t l - * ' , l l - r - O - - : - t - - , r ' . - - a
o J' lol ,j <fly'-c'sL^$:1,,; . / . -l .Mrt< t'vrp(av<rwr-er1s' pla- i , ; - . . , r . ( - 1 . , s 3 o - t . " ( t , - , i ; - " , r r r - > . . , / ) . . r / . . . . . . , r : . . 1 , ^ ^ . r l t" S 5U-".4. "'l^'- ,. LB ,a ,--"', !L--"* ,. ;.,,1.'o-,^lr^- .( -',,-,,(,r, - ,r-r-..-rx :
qt ft- aj--r-e-{:*-. - ,L-r_=*J(i_?, _aJst,.l r, irg; -en5JEJ F, r * t r--*! t{r, J5lqe_ uf korttr ,_r / :!4 JI r ( )t at ' 1 " *--rr . -() - . . r r l ' . , , 1 : . . 1 ^z , | . 1 . ,l ; -.,.t'rq I Ca - ,-- 4 Z--4 1 . , ' ' r .
Service owner & process owner-(Complete Translation of ITIL Standard Book 2011)
7 J l r ' ',l-.,'t Ll-"L"' :,^*---t3.t -1 i - -. lQ. ,/. ,a^01,tbi lr'F'
Service owner & process owner-(Complete Translation of ITIL Standard Book 2011)
'b' g *slr*s-i"f*.*i=, , l , t . ^ t - t I ^ t tS te"ts tr ^4 + L!"i_i-^E;b{! L..^_c.J,: ,^,.}_ {)At,++5b+q +.=r-slae;-Lo$Js_s_tn errr + r___r = i' - L-6149r.,es-:oL+P = i= - l _ _ - - l (5,t n ^, r | /r'u-r$-9.,s +L__rp_n r____R_g_ _&. -=e-g_a_ . )
Service owner & process owner-(Complete Translation of ITIL Standard Book 2011)
Service owner & process owner-(Complete Translation of ITIL Standard Book 2011)
l - I ( - A t r . LJ . -{__ .=-9*d $=:- o're.e2r_,L!i_*lgiqsj;ga|-_fp :t t * . ' - r { n r ^ , p{ Ferno.-1 YEt erl' q",Ft.s-gl fcXtshecer
Service owner & process owner-(Complete Translation of ITIL Standard Book 2011)
Service owner & process owner-(Complete Translation of ITIL Standard Book 2011)

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Service owner & process owner-(Complete Translation of ITIL Standard Book 2011)

  • 2. ,/> n r ' r r1*-i13'P$J )-t--5 ;--e )) -._/_C/*
  • 4. ,z. G v ) . - S.L:.ti: ^'- ( U - R.e C./r'c.e-S bf r-r. ,-Q1-.. ,'r ^ e :.: * . ] -* <e-{'rric-e Po( h'Vtll . ' . . , 1 , r . 1 . ' - t ^ ' , c , f l . - - - : . . (
  • 7. -::]_:f----_- I I ' l - J*A-,t- . >-tt' ,lr.f":1;- _4OI a;. fY+2-/^-e;r---lliL - /. ( : . . t ' . ?-t-J.-J,^. ,'o s I I-err!.=4*/rJ* ; ^l I t r r -< ,- J ' t , i t ' '-,1o."). --.o1r - . r .
  • 8. / o- - .,bf ]r '; - ' - r - - l : - . ^ ' , , 1 ' s r t x . . - L T 7 '/ ( , // .s- rr- r *o ^l,r '^r ^ -L .^ j> .+- ,> ri, F2 .st , nl* . r i.. 1i ... f, I x 't^ ^.rL,-ocl,a+-iili
  • 9. I 1 . ;!e-Si* > ---+t *s-LG" t-L;U y'fc-;-"2r^-f- LTi --rrl I - r -- ;,JY s*l! t , . . I - _ . . l t -z+Id '--rilr +>{>V*:* !--{ibq5lr*I4*--;_ .l,,tr; q_-qL,,o_ r - -t u l ) , - l , ^ , 1 /i .r -*Jr $^.-n-- ,, ' - - . o ' l i - ! : - t/ --' * L yt:r:. l,>>,.- lJ---1 I r , , 1 : 6 i l " ;.- "'": Y
  • 11. i{- 9 - O . t . r _ n , r / 4 t - r J .-} ) S---.r +* l2 .1 s- .c- +,fL- P*Zvq-Ii-> s-^^ l--'-: r-!*{j-- * ( , D L r o ' A . ,-er;^rql*a+I'ui| . - r ' . " 1 - i i - t b t'-t/ )' L*^'-/}iA-, .-ggt"--t-"^ !*ryr.=";;g=e-i,-[ - A :c.-eHr4--gs ..r.>"=. ;^+ -ri' l-L,Cg];+LI U.*rU--ia l { 4 t e--P&tztl-t.4r fi f,, i: lo' e.:r+r""d :r 3 F ., +, "t{jLA r f ) / l +4{-a i''rJe+, , . . , ^ n , + . ^ , . ' . : ( " ^ l ^ ) t , .! ! ^ - . - n . , :r : l ; , 1
  • 13. ry ylaaas:1a,t)-[+i-?-LA---t--r,:,'>-1-13I'a{ ) g L r'l>c->-l* , >- 2J t^-fZ)) tl-,-slO a -, .ra-rt&rrri-rlor-t-o, L: f-!- --'o-L= +-Lksrg+ rcl'-:-;-{- -{'^ 4) :-a^r1-*51 {il,-t;+ t: ?)fi bfrs*r-/.*;;-1w*t5L-'.'< .-s' L.: i*-" '*#) g)* "t+, <. "->*; Va--Q,' @ n '{e-'. fq-kt1bn Sb.r'P L _r;-J, +b ru rf,,:a.na-.fl e t-,r.e nt o ( n , ^ r - , . r - ' l ' . l " r t t . - o - ' 5 l ^ l l r r - l /
  • 14. .f I ,g^ ( C (Jt : & F T : q 6 .lo^'.r'-.t, ," * oB- r ,;', ^ ^1r'.l-, '.f - ^--,^* ,,- -?^ *: F + 1--. ,$. . - tr 6 6( - L 2 6 . F - r , 1 - o 0 ) l , - f " t r r ^ ^ t t , i l . - - C A R , . ^ r - o F V . {^*! ,*"ttrF . h:?,-.: >r-. /i' (-. taetlr- v- 6 R Uta d,^,o J o a J t . ^ ^ ' b ? ' * L , r r } l ^ . * f - - , . . ' J o r . - r , ^ t . ^ , T -/ F e . l t r - ' o ^ , . ( i i l : c t r - - - . 1 , r ' r . ' ^ ^ , t , 4 r . . ^ L / ^ ^ L ^ , ^ r./zr t a)e-tvv/ . a F r ' r J f ^ ' . r ' c r . ' . . ^ . i , . , ) * j - - q - a - - . r 4 ,C G * l r n / . ^ ' - l : { - - ' F F rF F - j v - , . ) l) ^rl -- - .6 t lJ.. t- -,,rS 1,.r' ri.^^r, .-,,r ^ rcle^-L*s G s"a.tfl (_- a t F
  • 16. iAA e'PenAe-nb Aete'-<-t've (onb*i,Q 6 yt-o6,: q3[-.s L-*,] -]i; t ) U ,. O '-, -- J il..t nCur,.. ' - ^ r i _/ T,. ^.n T,.n^16 ^J-.*" t- -' l] on-"J^ ;-''" b It t a -
  • 17. _) -{i-; ,fr^.- r -r*--U*-+f-I.*;f,il *-l/o =< ,{ i s I ^ ^ t r f " r , , , O ^ t - : .(.1 .'r o-o*l*leer< | l!.', .^7, . | "'1- t a
  • 18. - .".t .:.:--d)[t -g.'e.,(Jt"C"<-*f-q(t-, , - ',t,.'. .-iGt
  • 19. ---j-j---------T-L-:--r,:::-1:r:t:::T:.:-r- Frf::- jrE:::]-r-_l l =--- q5 bCr r lor-Eq-nqF<rn-' -t^--4"-F, .L+ i.o; ---r: rij _) -l;n:"*K= )r+JX=;--Fs""fLi!tJ-: =-ff-rbt-k fi-efjraat'q t;-{a gc:*Ltrr.rlt_ _ _C:^oi<s+i_^ * ''=ot, $;-r-o I',^ 'tLL>-ujrr -.=Lu---e.a:B--:+ -.i+ r - l ' Lt -g*:sr.-tLa::+--cSl,U-r*J,-b !, l, *-&+ 4r.,.,.
  • 21. t 'i ) t^4 cSla-rb r.^ ,'f 'l i ' r ,5o.-=-o.uU -l-- J-'t, cirC- *b-s'>^s t^ 4l> l9r,r'PcJ > tsx ( I . ) . . . ^ t l ! r r v v t r c l x t ( ' u n ( l o r > L A , - l ^ < L A ^ L^ ;yl-; { !)ro'!11 cs'r-tJ 'c--*rio.,5 2t ' to <>LA-o Ls t LA 1L O r - l - - z t l - * ' , l l - r - O - - : - t - - , r ' . - - a
  • 22. o J' lol ,j <fly'-c'sL^$:1,,; . / . -l .Mrt< t'vrp(av<rwr-er1s' pla- i , ; - . . , r . ( - 1 . , s 3 o - t . " ( t , - , i ; - " , r r r - > . . , / ) . . r / . . . . . . , r : . . 1 , ^ ^ . r l t" S 5U-".4. "'l^'- ,. LB ,a ,--"', !L--"* ,. ;.,,1.'o-,^lr^- .( -',,-,,(,r, - ,r-r-..-rx :
  • 23. qt ft- aj--r-e-{:*-. - ,L-r_=*J(i_?, _aJst,.l r, irg; -en5JEJ F, r * t r--*! t{r, J5lqe_ uf korttr ,_r / :!4 JI r ( )t at ' 1 " *--rr . -() - . . r r l ' . , , 1 : . . 1 ^z , | . 1 . ,l ; -.,.t'rq I Ca - ,-- 4 Z--4 1 . , ' ' r .
  • 25. 7 J l r ' ',l-.,'t Ll-"L"' :,^*---t3.t -1 i - -. lQ. ,/. ,a^01,tbi lr'F'
  • 27. 'b' g *slr*s-i"f*.*i=, , l , t . ^ t - t I ^ t tS te"ts tr ^4 + L!"i_i-^E;b{! L..^_c.J,: ,^,.}_ {)At,++5b+q +.=r-slae;-Lo$Js_s_tn errr + r___r = i' - L-6149r.,es-:oL+P = i= - l _ _ - - l (5,t n ^, r | /r'u-r$-9.,s +L__rp_n r____R_g_ _&. -=e-g_a_ . )
  • 30. l - I ( - A t r . LJ . -{__ .=-9*d $=:- o're.e2r_,L!i_*lgiqsj;ga|-_fp :t t * . ' - r { n r ^ , p{ Ferno.-1 YEt erl' q",Ft.s-gl fcXtshecer