Session objectives

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This document outlines the session objectives for an emergency medicine resident training program focused on improving interpersonal and professionalism skills. The five sessions cover: 1) effective communication skills in the emergency room, 2) interdisciplinary communication and respect, 3) delivering bad news, 4) dealing with culturally diverse patients, and 5) disclosing medical errors. Each session lists cognitive, skills, and affective objectives to enhance residents' understanding, abilities, and commitment to patient-centered care.

Attachment – Session Objectives
Session Goal Cognitive Objectives Skills Objectives Affective Objectives
1. Making Every Session Provide residents with tools Appraise and interpret data from Critique a videotaped Support a patient centered
Count: Effective to maximize the effectiveness the EMPACT performance interview of a Emergency communication model which
Communication Skills in of their communication with assessment of the professionalism Medicine resident talking requires the physician to elicit the
the Emergency Room patients and their families skills of emergency medicine with a patient who makes patient’s story, accurately name and
residents. frequent trips to the ER for appropriately respond to patient’s
Identify the major communication back pain. emotions and ensure effective patient
challenges of emergency medicine education.
practice (e.g. explaining frightening Commit to developing expertise
bio-technical procedures, talking through a process of “deliberative
about risks and consequences, practice” in the realm of
counseling acutely anxious professionalism which requires
individuals). honest assessment of communication
Describe an evidence-based skills.
approach to efficient therapeutic
relationship building.
2. Interdisciplinary Teach residents to effectively Name important stages of conflict Demonstrate effective Identify your own personality traits
Communication and work with the professionals management interdisciplinary which may add to or detract from
Respect around them to optimize Explain the role of interdisciplinary communication skills these interactions.
patient care. respect in the quality of patient Demonstrate effective
care. telephone communication
skills

3. Delivering Bad News Improve residents’ Know the basic skills of delivering Demonstrate the ability to Acknowledge patients’ strong
in the Emergency effectiveness in their delivery bad news deliver bad news emotional reactions as appropriate
Department of bad news and provide Demonstrate recognition and healthy responses
residents with facts about and appropriate responses Understand that delivering bad news
post-death procedures. to patients’ emotional is difficult for both the patient and
reactions to bad news doctor and may influences the doctor
patient relationship.

4. Dealing with Understand appropriate use Know the different types of Demonstrate the ability to 1. Develop self awareness about
Culturally Diverse of interpreters in the ED and interpreters use an interpreter one’s owns cultural influences and
Patients in the improve residents’ Know the basic skills for using an Recognize the difference biases
Emergency Department interactions with culturally interpreter between physician and
diverse patients in the ED patient perceived need for
using an interpreter
5. Medical Errors in the Improve resident’s Know the basic skills of disclosing Demonstrate the ability to Recognize that a patients strong
Emergency Department effectiveness in their medical errors disclose a medical error emotional reaction is an appropriate
disclosure of medical errors Understand barriers to disclosure Demonstrate recognizing and healthy response
of errors in the ED. and responding to patients
emotional reactions

EM RESIDENT TRAINING IN INTERPERSONAL AND PROFESSIONALISM SKILLS (Progress Report) Page 34
PI: Sondra Zabar, MD
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Session objectives

1. Attachment – Session Objectives Session Goal Cognitive Objectives Skills Objectives Affective Objectives 1. Making Every Session Provide residents with tools Appraise and interpret data from Critique a videotaped Support a patient centered Count: Effective to maximize the effectiveness the EMPACT performance interview of a Emergency communication model which Communication Skills in of their communication with assessment of the professionalism Medicine resident talking requires the physician to elicit the the Emergency Room patients and their families skills of emergency medicine with a patient who makes patient’s story, accurately name and residents. frequent trips to the ER for appropriately respond to patient’s Identify the major communication back pain. emotions and ensure effective patient challenges of emergency medicine education. practice (e.g. explaining frightening Commit to developing expertise bio-technical procedures, talking through a process of “deliberative about risks and consequences, practice” in the realm of counseling acutely anxious professionalism which requires individuals). honest assessment of communication Describe an evidence-based skills. approach to efficient therapeutic relationship building. 2. Interdisciplinary Teach residents to effectively Name important stages of conflict Demonstrate effective Identify your own personality traits Communication and work with the professionals management interdisciplinary which may add to or detract from Respect around them to optimize Explain the role of interdisciplinary communication skills these interactions. patient care. respect in the quality of patient Demonstrate effective care. telephone communication skills 3. Delivering Bad News Improve residents’ Know the basic skills of delivering Demonstrate the ability to Acknowledge patients’ strong in the Emergency effectiveness in their delivery bad news deliver bad news emotional reactions as appropriate Department of bad news and provide Demonstrate recognition and healthy responses residents with facts about and appropriate responses Understand that delivering bad news post-death procedures. to patients’ emotional is difficult for both the patient and reactions to bad news doctor and may influences the doctor patient relationship. 4. Dealing with Understand appropriate use Know the different types of Demonstrate the ability to 1. Develop self awareness about Culturally Diverse of interpreters in the ED and interpreters use an interpreter one’s owns cultural influences and Patients in the improve residents’ Know the basic skills for using an Recognize the difference biases Emergency Department interactions with culturally interpreter between physician and diverse patients in the ED patient perceived need for using an interpreter 5. Medical Errors in the Improve resident’s Know the basic skills of disclosing Demonstrate the ability to Recognize that a patients strong Emergency Department effectiveness in their medical errors disclose a medical error emotional reaction is an appropriate disclosure of medical errors Understand barriers to disclosure Demonstrate recognizing and healthy response of errors in the ED. and responding to patients emotional reactions EM RESIDENT TRAINING IN INTERPERSONAL AND PROFESSIONALISM SKILLS (Progress Report) Page 34 PI: Sondra Zabar, MD NYU School of Medicine

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Session objectives

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Session objectives