The document provides an overview of setting up users in Salesforce, including creating new users, record ownership, licensing, security, localization, user authentication, computer activation, delegating user management, troubleshooting issues, password policies, session settings, and logging in as another user. It discusses key aspects such as user profiles, roles, permission sets, login methods, login hours, trusted IP ranges, and more. The presenter provides additional resources on their social media channels for further information.
2. Agenda
Creating New Users
Record Ownership
Licensing
Security
Localization
User Authentication
Computer Activation
Delegation of User Management
Troubleshooting User Issues
Password Policies
Session Settings
Logging in as Another User
3. Creating New Users
New User Business Process
Employee joins the company
New user request via email/phone/case
Approval from hiring department manager needed
Admin can add new user to Salesforce
4. Creating New Users
Overview of User Records
Key information about an User
Licensing
User Licenses
Feature Licenses
Security
Profiles
Roles
Permission Sets
Localization
Personal Language
Personal Time Zone
Personal Currency
7. Licensing
User Licenses
Salesforce
Salesforce Platform
Force.com
Feature Licenses
Knowledge User
Marketing User
Mobile User
Offline User
Salesforce CRM Content User
Service Cloud User
10. User Authentication
Login Methods
Website: The standard Salesforce User Interface
API: programmatic access, such as the Data Loader
Desktop Client
Mobile Client
11. SFDC Authorization Checklist
Login Hours Check
Login IP Ranges Check
Trusted IP Ranges Check
Check if user has been activated from this IP address before
Check if users Browser has a valid Cookie stored from Salesforce
17. Delegation of User Management
Setup | Security Controls | Delegated Administration
18. Troubleshooting User Issues
Unlocking Users
Deactivating a user
Expiring All Passwords
Resetting Passwords
Viewing Login History
Using Setup Audit Trail
27. Logging in as another User
Setup | My Personal Information | Grant Login Access
Setup | Manage Users | Users
28. Additional Information
Look for additional SFDC Topic Reviews, Articles and Video Series on my social media
channels
LinkedIn http://de.linkedin.com/in/simeontzanev
Blog http://tzanevs.wordpress.com/
Twitter smtzanev
@ Email mail@simeontzanev.info