Shaktisinh Jadeja wrote a letter to the Branch Manager of Union Bank of India in Rajkot to complain about the discourteous behavior of the bank's officers. Over the past fifteen days, Mr. Jadeja visited the branch five times to open a savings account but was unable to due to rude treatment by the officers. While he prefers Union Bank, the poor customer service has led him to consider opening an account elsewhere if the issue is not addressed. He requests that the bank take steps to improve officer behavior to better serve customers and retain their business.