ºÝºÝߣ

ºÝºÝߣShare a Scribd company logo
Sharika Z. Sykes
4344300527
Ssykes0302@gmail.com
4255 Allen Rd. Lot # 7
Jarratt Va, 23867
Objectives
Career minded individual in search of an entry level information technology position that will utilize my
current skills and abilities as well as help to develop and implement new ones.
Education
Southside Virginia CommunityCollege
June 14 2011| Associates of Applied Sciences in Information Systems Technology
ï‚· Completed curriculum within a two year time frame with no breaks.
ï‚· Final overall GPA of 3.2.
ï‚· Completed the Work Keys Career Readiness Certificate, offered through the Virginia Community
College System with a metallic level of SILVER.
Experience
Customer Service Representative October 27, 2015 – PRESENT
General Dynamics Information Technology | 701 Liberty Way, Chester, Va 23836
ï‚· Provide consumers with answers to general Health insurance inquiries in a courteous and
professional manner.
ï‚· The use of scripted responses that must be read verbatim to provide general as well as accurate
information.
ï‚· Utilization of basic technology such as a telephone, e-mail, and web browser to perform basic
job duties.
ï‚· Assist customers with filling out online health insurance application and electronically submitting
the application for further processing by plan provider.
ï‚· Assist consumers with updates with changes in circumstance within the household.
ï‚· Log calls by clicking radio buttons to confirm scripts were read by CSR to the client.
ï‚· Stay abreast of all CMS regulations policies and procedures.
ï‚· Troubleshoot and report system problems with appropriate parties for resolution.
ï‚· Perform other related duties as required.
Resume:
2
Skills
ï‚· Proficient in Microsoft Office applications
ï‚· Type up to 30 WPM
ï‚· Use of multi-lined phone system
ï‚· Knowledge of basic hardware and software, like printers and anti-virus software
ï‚· Knowledgeable of FAX e-mail and web browsing
ï‚· Beginner desktop support
ï‚· Outstanding customer service Skills
ï‚· Over six months inbound call center experience.

More Related Content

What's hot (20)

Resume
ResumeResume
Resume
Mark Hansen
Ìý
Resume
ResumeResume
Resume
Mohammed Jaseem M
Ìý
dattendra
dattendradattendra
dattendra
Dattendra Dattu
Ìý
Turquoise Parker's Resume
Turquoise Parker's ResumeTurquoise Parker's Resume
Turquoise Parker's Resume
Turquoise Parker
Ìý
final 2
final  2final  2
final 2
Rashna Maharjan
Ìý
R Thomas resume
R Thomas resumeR Thomas resume
R Thomas resume
Rashad Thomas
Ìý
Varun Goyal
Varun GoyalVarun Goyal
Varun Goyal
Varun Goyal
Ìý
Rohit Kumar Barui-Anti Virus Specialist
Rohit Kumar Barui-Anti Virus SpecialistRohit Kumar Barui-Anti Virus Specialist
Rohit Kumar Barui-Anti Virus Specialist
Rohit Barui
Ìý
Muhammad Sarfaraz CV
Muhammad Sarfaraz CVMuhammad Sarfaraz CV
Muhammad Sarfaraz CV
Muhammad Sarfaraz
Ìý
Felix IT Resume
Felix IT ResumeFelix IT Resume
Felix IT Resume
Felix Duling-El
Ìý
Updated resume
Updated resumeUpdated resume
Updated resume
sathya karthik
Ìý
Resume_Karthikeyan SR
Resume_Karthikeyan SR Resume_Karthikeyan SR
Resume_Karthikeyan SR
karthikeyan sr
Ìý
Resume-
Resume-Resume-
Resume-
Anbarasan s
Ìý
Professional Resume 1 2015
Professional Resume 1 2015Professional Resume 1 2015
Professional Resume 1 2015
Benjamin McGregor
Ìý
daniel hockenbury
daniel hockenburydaniel hockenbury
daniel hockenbury
Daniel Hockenbury
Ìý
CARLOS-CV-Updated
CARLOS-CV-UpdatedCARLOS-CV-Updated
CARLOS-CV-Updated
Carlos Haddad
Ìý
Computer Software Engineers
Computer Software EngineersComputer Software Engineers
Computer Software Engineers
Kerrie Kegg
Ìý
Scott Forbush's Resume
Scott Forbush's ResumeScott Forbush's Resume
Scott Forbush's Resume
Scott Forbush
Ìý
Karan_linux_Unix _CV_1 year_desktop support
Karan_linux_Unix _CV_1 year_desktop supportKaran_linux_Unix _CV_1 year_desktop support
Karan_linux_Unix _CV_1 year_desktop support
Karan Nagar
Ìý
Beautiful resume format in word(1)
Beautiful resume format in word(1)Beautiful resume format in word(1)
Beautiful resume format in word(1)
Ambuj Rai
Ìý
Turquoise Parker's Resume
Turquoise Parker's ResumeTurquoise Parker's Resume
Turquoise Parker's Resume
Turquoise Parker
Ìý
R Thomas resume
R Thomas resumeR Thomas resume
R Thomas resume
Rashad Thomas
Ìý
Varun Goyal
Varun GoyalVarun Goyal
Varun Goyal
Varun Goyal
Ìý
Rohit Kumar Barui-Anti Virus Specialist
Rohit Kumar Barui-Anti Virus SpecialistRohit Kumar Barui-Anti Virus Specialist
Rohit Kumar Barui-Anti Virus Specialist
Rohit Barui
Ìý
Resume_Karthikeyan SR
Resume_Karthikeyan SR Resume_Karthikeyan SR
Resume_Karthikeyan SR
karthikeyan sr
Ìý
Professional Resume 1 2015
Professional Resume 1 2015Professional Resume 1 2015
Professional Resume 1 2015
Benjamin McGregor
Ìý
CARLOS-CV-Updated
CARLOS-CV-UpdatedCARLOS-CV-Updated
CARLOS-CV-Updated
Carlos Haddad
Ìý
Computer Software Engineers
Computer Software EngineersComputer Software Engineers
Computer Software Engineers
Kerrie Kegg
Ìý
Scott Forbush's Resume
Scott Forbush's ResumeScott Forbush's Resume
Scott Forbush's Resume
Scott Forbush
Ìý
Karan_linux_Unix _CV_1 year_desktop support
Karan_linux_Unix _CV_1 year_desktop supportKaran_linux_Unix _CV_1 year_desktop support
Karan_linux_Unix _CV_1 year_desktop support
Karan Nagar
Ìý
Beautiful resume format in word(1)
Beautiful resume format in word(1)Beautiful resume format in word(1)
Beautiful resume format in word(1)
Ambuj Rai
Ìý

Viewers also liked (8)

Misty Nelson Resume
Misty Nelson ResumeMisty Nelson Resume
Misty Nelson Resume
Misty Nelson
Ìý
Natasha's Resume 9.23.16
Natasha's Resume 9.23.16Natasha's Resume 9.23.16
Natasha's Resume 9.23.16
Natasha Montgomery
Ìý
MikeMayResume
MikeMayResumeMikeMayResume
MikeMayResume
Michael May
Ìý
JMS Resume
JMS ResumeJMS Resume
JMS Resume
Jim Sampson
Ìý
Stephanie D Robinson 05.20.16 revised FLR
Stephanie D Robinson 05.20.16 revised FLRStephanie D Robinson 05.20.16 revised FLR
Stephanie D Robinson 05.20.16 revised FLR
Stephanie Robinson
Ìý
Gregory Seeley-1.2016
Gregory Seeley-1.2016Gregory Seeley-1.2016
Gregory Seeley-1.2016
Gregory Seeley
Ìý
RESUME - JEANNIE E CADE (OCT 2015)
RESUME - JEANNIE E CADE (OCT 2015)RESUME - JEANNIE E CADE (OCT 2015)
RESUME - JEANNIE E CADE (OCT 2015)
jeannie Cade
Ìý
2013 Resume
2013 Resume2013 Resume
2013 Resume
Tonya Davis
Ìý
Misty Nelson Resume
Misty Nelson ResumeMisty Nelson Resume
Misty Nelson Resume
Misty Nelson
Ìý
Natasha's Resume 9.23.16
Natasha's Resume 9.23.16Natasha's Resume 9.23.16
Natasha's Resume 9.23.16
Natasha Montgomery
Ìý
MikeMayResume
MikeMayResumeMikeMayResume
MikeMayResume
Michael May
Ìý
JMS Resume
JMS ResumeJMS Resume
JMS Resume
Jim Sampson
Ìý
Stephanie D Robinson 05.20.16 revised FLR
Stephanie D Robinson 05.20.16 revised FLRStephanie D Robinson 05.20.16 revised FLR
Stephanie D Robinson 05.20.16 revised FLR
Stephanie Robinson
Ìý
Gregory Seeley-1.2016
Gregory Seeley-1.2016Gregory Seeley-1.2016
Gregory Seeley-1.2016
Gregory Seeley
Ìý
RESUME - JEANNIE E CADE (OCT 2015)
RESUME - JEANNIE E CADE (OCT 2015)RESUME - JEANNIE E CADE (OCT 2015)
RESUME - JEANNIE E CADE (OCT 2015)
jeannie Cade
Ìý
2013 Resume
2013 Resume2013 Resume
2013 Resume
Tonya Davis
Ìý

Similar to Sharika 2015 resume (20)

IT new resume
IT new resumeIT new resume
IT new resume
Victor Womack fitnessvic.womack@gmail.com
Ìý
RESUME
RESUMERESUME
RESUME
Rochelle Jackson
Ìý
Soumya Chatterjee
Soumya ChatterjeeSoumya Chatterjee
Soumya Chatterjee
Soumya Chatterjee
Ìý
Katrina Jones Resume-Recent
Katrina Jones Resume-RecentKatrina Jones Resume-Recent
Katrina Jones Resume-Recent
Katrina Jones
Ìý
CV Ashar Imam
CV Ashar ImamCV Ashar Imam
CV Ashar Imam
Smashar Imam
Ìý
veterans resume rev.
veterans resume rev.veterans resume rev.
veterans resume rev.
Rodney Embry
Ìý
DIBYENDU GHOSH_IT Professional
DIBYENDU GHOSH_IT ProfessionalDIBYENDU GHOSH_IT Professional
DIBYENDU GHOSH_IT Professional
Dibyendu Ghosh
Ìý
RESUME__ MONIS.khan m
RESUME__ MONIS.khan mRESUME__ MONIS.khan m
RESUME__ MONIS.khan m
Monis Lko
Ìý
Gautam_Chaudhary
Gautam_ChaudharyGautam_Chaudhary
Gautam_Chaudhary
Gautam Chaudhary
Ìý
Alec Zungu-CV 2015
 Alec Zungu-CV 2015 Alec Zungu-CV 2015
Alec Zungu-CV 2015
alec zungu
Ìý
Resume_Google_Number_1_22_16_Blackboard
Resume_Google_Number_1_22_16_BlackboardResume_Google_Number_1_22_16_Blackboard
Resume_Google_Number_1_22_16_Blackboard
Justin Friends
Ìý
Muath Khateeb CV
Muath Khateeb CVMuath Khateeb CV
Muath Khateeb CV
Muath Khateeb
Ìý
J.Bull Resume 2016
J.Bull Resume 2016J.Bull Resume 2016
J.Bull Resume 2016
Jessica Bull
Ìý
Mac Picar resume
Mac Picar resumeMac Picar resume
Mac Picar resume
Mac Picar
Ìý
Haitham Omar Resume
Haitham Omar ResumeHaitham Omar Resume
Haitham Omar Resume
Haitham Omar
Ìý
06-2015 Debra Clark Resume
06-2015 Debra Clark Resume06-2015 Debra Clark Resume
06-2015 Debra Clark Resume
Debra Clark
Ìý
Paul S Francis
Paul S FrancisPaul S Francis
Paul S Francis
Paul Francis
Ìý
UpdatedResume
UpdatedResumeUpdatedResume
UpdatedResume
sylvester watts(wattss@tiffin.edu)
Ìý
Shawn C IT Resume 2016
Shawn C IT Resume 2016Shawn C IT Resume 2016
Shawn C IT Resume 2016
Shawn Pittman
Ìý
Harikrishnan.S
Harikrishnan.SHarikrishnan.S
Harikrishnan.S
harikrishnan s
Ìý
Katrina Jones Resume-Recent
Katrina Jones Resume-RecentKatrina Jones Resume-Recent
Katrina Jones Resume-Recent
Katrina Jones
Ìý
CV Ashar Imam
CV Ashar ImamCV Ashar Imam
CV Ashar Imam
Smashar Imam
Ìý
veterans resume rev.
veterans resume rev.veterans resume rev.
veterans resume rev.
Rodney Embry
Ìý
DIBYENDU GHOSH_IT Professional
DIBYENDU GHOSH_IT ProfessionalDIBYENDU GHOSH_IT Professional
DIBYENDU GHOSH_IT Professional
Dibyendu Ghosh
Ìý
RESUME__ MONIS.khan m
RESUME__ MONIS.khan mRESUME__ MONIS.khan m
RESUME__ MONIS.khan m
Monis Lko
Ìý
Alec Zungu-CV 2015
 Alec Zungu-CV 2015 Alec Zungu-CV 2015
Alec Zungu-CV 2015
alec zungu
Ìý
Resume_Google_Number_1_22_16_Blackboard
Resume_Google_Number_1_22_16_BlackboardResume_Google_Number_1_22_16_Blackboard
Resume_Google_Number_1_22_16_Blackboard
Justin Friends
Ìý
Muath Khateeb CV
Muath Khateeb CVMuath Khateeb CV
Muath Khateeb CV
Muath Khateeb
Ìý
J.Bull Resume 2016
J.Bull Resume 2016J.Bull Resume 2016
J.Bull Resume 2016
Jessica Bull
Ìý
Mac Picar resume
Mac Picar resumeMac Picar resume
Mac Picar resume
Mac Picar
Ìý
Haitham Omar Resume
Haitham Omar ResumeHaitham Omar Resume
Haitham Omar Resume
Haitham Omar
Ìý
06-2015 Debra Clark Resume
06-2015 Debra Clark Resume06-2015 Debra Clark Resume
06-2015 Debra Clark Resume
Debra Clark
Ìý
Paul S Francis
Paul S FrancisPaul S Francis
Paul S Francis
Paul Francis
Ìý
Shawn C IT Resume 2016
Shawn C IT Resume 2016Shawn C IT Resume 2016
Shawn C IT Resume 2016
Shawn Pittman
Ìý

Sharika 2015 resume

  • 1. Sharika Z. Sykes 4344300527 Ssykes0302@gmail.com 4255 Allen Rd. Lot # 7 Jarratt Va, 23867 Objectives Career minded individual in search of an entry level information technology position that will utilize my current skills and abilities as well as help to develop and implement new ones. Education Southside Virginia CommunityCollege June 14 2011| Associates of Applied Sciences in Information Systems Technology ï‚· Completed curriculum within a two year time frame with no breaks. ï‚· Final overall GPA of 3.2. ï‚· Completed the Work Keys Career Readiness Certificate, offered through the Virginia Community College System with a metallic level of SILVER. Experience Customer Service Representative October 27, 2015 – PRESENT General Dynamics Information Technology | 701 Liberty Way, Chester, Va 23836 ï‚· Provide consumers with answers to general Health insurance inquiries in a courteous and professional manner. ï‚· The use of scripted responses that must be read verbatim to provide general as well as accurate information. ï‚· Utilization of basic technology such as a telephone, e-mail, and web browser to perform basic job duties. ï‚· Assist customers with filling out online health insurance application and electronically submitting the application for further processing by plan provider. ï‚· Assist consumers with updates with changes in circumstance within the household. ï‚· Log calls by clicking radio buttons to confirm scripts were read by CSR to the client. ï‚· Stay abreast of all CMS regulations policies and procedures. ï‚· Troubleshoot and report system problems with appropriate parties for resolution. ï‚· Perform other related duties as required.
  • 2. Resume: 2 Skills ï‚· Proficient in Microsoft Office applications ï‚· Type up to 30 WPM ï‚· Use of multi-lined phone system ï‚· Knowledge of basic hardware and software, like printers and anti-virus software ï‚· Knowledgeable of FAX e-mail and web browsing ï‚· Beginner desktop support ï‚· Outstanding customer service Skills ï‚· Over six months inbound call center experience.