Sharika Z. Sykes is seeking an entry-level IT position and has an Associate's degree in Information Systems Technology from Southside Virginia Community College. She has over 6 months of experience as a Customer Service Representative at General Dynamics Information Technology, where she assists customers with health insurance inquiries and applications using phone, email, and web browser tools. Sykes has strong computer skills including Microsoft Office, typing 30 WPM, and basic hardware and software troubleshooting.