ºÝºÝߣ

ºÝºÝߣShare a Scribd company logo

Shashi Shekar Profile 2

•Download as DOC, PDF•
•
Shashi B
Shashi B

This document is a resume for Shashi Shekar.B summarizing his objective, education, experience, skills, and personal details. His objective is to find a challenging job that provides career growth. He has a Bachelor's degree in Computer Science from Visveshrpura Science College in Bangalore. Currently he works as a Technical Support Engineer at Hewlett-Packard supporting Qualcomm processes. He has over 10 years of experience in technical support roles and seeks to leverage his skills in hardware, software, operating systems, and networking.

1 of 3
Download to read offline
shashi shekar.b MOB-8861150088/8904373105 E-MAIL-shashicreate@gmail.com OBJECTIVE Looking forward for an organization that offers a challenging, stimulating, learning environment. To work in provides scope for individual development and offers attractive prospects for long- term Personnel development and career growth. EDUCATION Computer Science, Bachelor of Science October 2008 VISVESHRAPURA SCIENCE COLLEGE: BANGALORE UNIVERSIY GPA 59.75 % Specialized in Computer Hardware & Networking areas. Contributed to team projects, to create simulated real-world applications. Served as Teaching Assistant for introductory theory class, responsible for assignment grading, class review sessions, and one-on-one student meetings. Current Employer - Hewlett-Packard (HP) Designation: Technical Support Engineer Web Site: http://www.hp.com Qualcomm process Roles & Responsibilities  Technical support engineer  Supporting qualcomm process unix and linux.  Work on customer issue remotely via phone/email/chat  Provide advanced troubleshooting and diagnostics.  Perform testing and reproduction of customer reported issues.  Call routing and case management processes as well as ticket logging systems and obligation systems  Performing initial triage using available tools, knowledge and expertise to ensure proper routing of issue  Proficiency in hardware, software and/or operating systems environments.  Administrator level experience with Windows 2000/2003/2008  Strong analytical and troubleshooting skills  Strong deductive logic, decision making & analytical skills Skills Technical A+ installing operating systems, Windows 2000, 2003 server, XP, Vista, UNIX, Assembling & Disassembling and Troubleshooting. Software testing completed (Manual testing) From Edutech academy. Certifications Aptech Certified Specialist for Hardware & Networking.
SKILL TECHNICAL Skull ng, service now ,kb, bomgar representative tool, vdesk, cloud, citrix xenapp, active directory Designation: Senior co-ordinator EXPERIENCE  Joined as a CRS in November 2009  From 25 Nov 2009 working in Project team.  Working as Payroll Employee from Jan-08-2010. Responsibilities:  Team work.  Creating call logging and case id given back to DC Team.  Resolve issues based on training, ability and access  Handling open report and fallow up to the partners.  Handling mails and part ordering process.  End to end process.  Handling Project team escalation  Screening customer technical queries and validating them  Updating the clients by sending the daily, weekly and monthly reports. Achievement Project on 4channel long range 1 r remote control. Project description:  Information about 4channel long range 1 r remote control  Wireless remote using DLTX emitter and DLRX detector chips.  Remote can control devices up to 20 feet (7meter) away.  Its operates similarly to TV remote.  Push a transmit button detector interprets your data signal.  Remotely can use turn on/off devices (Like home appliances). Packages: MSOutlook MSOffice, Citrix Excel, Access, Power point.
Personal Profile: Name : Shashi shekar.B Date of Birth : 12-04-1987 Sex : Male Marital Status : Married Languages Known : English, Kannada, Hindi and Tamil Nationality : Indian Hobbies : Playing cricket & Watching Movies. DECLARATION I hereby declare that the above-furnished information’s are true and correct to the best of my knowledge. Date: Place: Bangalore (SHASHI SHEKAR.B)

More Related Content

Shashi Shekar Profile 2

  • 1. shashi shekar.b MOB-8861150088/8904373105 E-MAIL-shashicreate@gmail.com OBJECTIVE Looking forward for an organization that offers a challenging, stimulating, learning environment. To work in provides scope for individual development and offers attractive prospects for long- term Personnel development and career growth. EDUCATION Computer Science, Bachelor of Science October 2008 VISVESHRAPURA SCIENCE COLLEGE: BANGALORE UNIVERSIY GPA 59.75 % Specialized in Computer Hardware & Networking areas. Contributed to team projects, to create simulated real-world applications. Served as Teaching Assistant for introductory theory class, responsible for assignment grading, class review sessions, and one-on-one student meetings. Current Employer - Hewlett-Packard (HP) Designation: Technical Support Engineer Web Site: http://www.hp.com Qualcomm process Roles & Responsibilities  Technical support engineer  Supporting qualcomm process unix and linux.  Work on customer issue remotely via phone/email/chat  Provide advanced troubleshooting and diagnostics.  Perform testing and reproduction of customer reported issues.  Call routing and case management processes as well as ticket logging systems and obligation systems  Performing initial triage using available tools, knowledge and expertise to ensure proper routing of issue  Proficiency in hardware, software and/or operating systems environments.  Administrator level experience with Windows 2000/2003/2008  Strong analytical and troubleshooting skills  Strong deductive logic, decision making & analytical skills Skills Technical A+ installing operating systems, Windows 2000, 2003 server, XP, Vista, UNIX, Assembling & Disassembling and Troubleshooting. Software testing completed (Manual testing) From Edutech academy. Certifications Aptech Certified Specialist for Hardware & Networking.
  • 2. SKILL TECHNICAL Skull ng, service now ,kb, bomgar representative tool, vdesk, cloud, citrix xenapp, active directory Designation: Senior co-ordinator EXPERIENCE  Joined as a CRS in November 2009  From 25 Nov 2009 working in Project team.  Working as Payroll Employee from Jan-08-2010. Responsibilities:  Team work.  Creating call logging and case id given back to DC Team.  Resolve issues based on training, ability and access  Handling open report and fallow up to the partners.  Handling mails and part ordering process.  End to end process.  Handling Project team escalation  Screening customer technical queries and validating them  Updating the clients by sending the daily, weekly and monthly reports. Achievement Project on 4channel long range 1 r remote control. Project description:  Information about 4channel long range 1 r remote control  Wireless remote using DLTX emitter and DLRX detector chips.  Remote can control devices up to 20 feet (7meter) away.  Its operates similarly to TV remote.  Push a transmit button detector interprets your data signal.  Remotely can use turn on/off devices (Like home appliances). Packages: MSOutlook MSOffice, Citrix Excel, Access, Power point.
  • 3. Personal Profile: Name : Shashi shekar.B Date of Birth : 12-04-1987 Sex : Male Marital Status : Married Languages Known : English, Kannada, Hindi and Tamil Nationality : Indian Hobbies : Playing cricket & Watching Movies. DECLARATION I hereby declare that the above-furnished information’s are true and correct to the best of my knowledge. Date: Place: Bangalore (SHASHI SHEKAR.B)