Shernalyn Galay CV
- 1. SERNALYN RAGADA GALAY EMAIL: marryshernalyn.galay@yahoo.com MOBILE NO: +971 52 742 5230 (UAE) OBJECTIVE To work for a progressive organization in a highly motivating and challenging environment that provides the best opportunities to grow and utilize my potential to the fullest to achieve the organizations goal while achieving my personal goals. PERSONAL DATA Date of birth: September 19, 1989 Place of birth: Aurora Zamboanga del Sur, Philippines Age: 28 Height: 165.1 cm Weight: 46 kg. Nationality: Filipino Religion: Roman Catholic Gender: Female Language: English, Tagalog, Cebuano EDUCATIONAL BACKGROUND Tertiary: North Central Mindanao Colleges ,Maranding Lala, Lanao del Norte,Ph Bachelor of Science in Nursing March 2009 Secondary: Aurora Pioneers Memorial College Poblacion, Aurora, Zamboanga del Sur, Ph March 2006 Elementary: Commonwealth Central Elementary School Commonwealth Aurora, Zambonga del Sur,Ph March 2002 TRAININGS AND SEMINARS Caregiver Training First Aid Training (Standard) Calabayan Ozamis City Iligan Chapter, Iligan City Salavation and Praise Fellowship- The Philippine National Red Cross Happy Church Bethesda Foundation, Inc. August 27-30, 2007 October 08, 2007-January 05, 2008 Basic Life Support (BLS-CPR FOR HEALTHCARE PROVIDER) Iligan Chapter, Iligan City (The Philippine National Red Cross)
- 2. August 31 2007- September 01 2007 HAVC Level 2 in Food Safety in Catering (QCF) Rotana Hotel Management Corporation LTD. High Field Awarding Body for Compliance December 19 2012 WORK EXPERIENCE Al Ghurair Arjaan and Al Ghurair Rayhaan by Rotana, Dubai,United Arab Emirates Waitress, Pre-Opening Team Liwan-All day Dining Outlet November 17, 2012 to November 30, 2013 >Greeted guests and provided quality customer service in fast-paced environment >Informed customers of daily specials and promotion >Collected payments from customers and completed money transaction >Stocked service areas with supplies such as silverware and condiments >Skillfully anticipated and addressed guest service need Tokio Restaurant and Bar,80 Amathus Avenue, Limassol 4532, Cyprus Bar Waitress February 23, 2014- December 20,2014 >Greeted guests and provided quality customer service in fast-paced environment >Explain various menu items >Inform customers of daily specials >Serve food and beverages >Prepare checks Art Rotana Hotel & Resorts LLC, Amwaj Island, Kingkom of Bahrain Waitress/Hostess, Wu-Asian Restaurant & Lounge April 24, 2015 to February 26, 2017 >Greeted customers and coordinated incoming reservations and table-resets >Answered phone to provide hours of operation, special event inquires, screen calls for management, and book/confirm reservations >Making Daily Reports for the Restaurant >Consistently praised in customer surveys for friendliness and efficiency >Demonstrated ability to explain all the specials and promotions >Able to take accurate and detailed orders Media Rotana Hotel and Business Centre, Dubai, United Arab of Emirates (Current) Hostess/Cashier(Food and Beverage) February 26, 2017 >Welcome the guest,assist them and offer news paper for single diners >Provide Buffet Food Orientation before seated in there respected tables
- 3. >Answering/Receiving Calls for Inquiries and Reseravations >Checking emails and Replied Emails >Checking Menus, Buffet Tags and Black Boards >Received and processed payments by cash, check, credit cards, and automatic debit >Provided quality ustomer service >Maintained cash drawer and commended for balancing out daily >Demonstrates and promotes teamwork CHARACTER REFERENCE Ivy Mendoza Executive Sales Secretary Rotana National Sales Office Abu Dhabi, UAE +971 527434433 Stephen John Smith Director/Consultant Salini Impregilo,Dubai,UAE steve.1952@yahoo.co.uk