The SHIM Network is a platform that connects galleries, artists, and organizations to facilitate mutually beneficial relationships. It aims to provide emerging artists exhibition space free of charge, allow galleries to cover overhead costs, and help organizations improve their brand. The strategic marketing plan outlines SHIM's services and implementation strategies to achieve its goals of changing perceptions in the art world and advocating for emerging artists.
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SHIM Marketing Strategy
1. SHIM Network
Strategic Marketing Plan
Ben Ge | Mariana Giraldo | Net Sirisantana | Kendall Venema | Larissa Yoshiura
Pratt Insitute
DM 621 Strategic Marketing
Professor: Richard Green
3. The SHIM Network is a platform that connects gallery
owners, emerging artists and organizations that
share a mutual interest in improving and encouraging
opportunity within the art world.
SHIM facilitates symbiotic connections by identifying
the needs of each stakeholder involved.
SHIM Network
ORGANIZATION ARTISTGALLERY
6. Organization-Gallery
Relationships
ORGANIZATION ARTIST
GALLERY
SHIM - Competitive Relationships in Market
Intersection
A
Intersection
C
Intersection
B
A
| Corporate Sponsorship
Organization-Artist
Relationships
B
| Rent-free Studio
| Artist Grant
Gallery-Artist
Relationships
C
| Rent-free Gallery
| Space Connection Service Provider
-AirBnb
-Peerspace
-Storefront
| Vanity Gallery
| Online Art Gallery
Intersection
D
Organization-Artist-Gallery
Relationships
D
| Art fairs
8. In SHIM, every stakeholder wins
Market Need SHIM Solution
Increasing brand equity
Employee engagement
Lack of resources
More efficient use
for their space
Support their CSR initiatives
Exhibition space free of charge
Return to the artist 100% of the sales
Increase the possibility
of renting the space
Recover the overhead cost
ORGANIZATION
ARTIST
GALLERY
10. Long Term Goal
To change the way people think and make transactions
within the art gallery world and advocate for the emerging
artist by providing them free exhibition space.
The purpose of this marketing plan is to help stakeholders
identify SHIM Network as the facilitator of a mutual and
equal gains business model within the art gallery world.
11. Marketing Objectives
Within 6 months of launch, obtain 150emerging artistmemberships
Within 6 months of launch, obtain 20gallery ownermemberships
Sign a two year contract with Dick Blick for 6 shows per year
Sign one year contracts with 3 additional creative organizations
with whom a contact already exists by May 2016
By YE2016, expand into 9 additional creative cities.
12. Return on Investment
We believe this will require an investment of $ 40,000 over 1 year
with an estimated ROI of $63,000 over 1 year.
The cost per dollar earned is estimated in $0.63.
14. Main Challenges
Effectively and clearly communicating the value
of the business and its offered services
Linked to being a startup: Building trust and a strong brand name
Facilitation of the art sale.
Design of a clear and engaging connection interphase (website)
SHIM does not consider collectors as main stakeholders
but they are important to measure the success of artists
in the network, which is ultimately SHIMs mission
15. Opportunities
Its a hard life for artists
Location matters in the art world
Galleries are struggling
There is an increasing demand from organizations
looking to improve their image
US is the biggest Art Market of the world
The Art Market (buying and selling) is growing
Click and Buy is a trend + 100% to the Artists (desktop and mobile)
Data is changing how stakeholders engage
18. PROCESSESP1
Guide (Plan)
Run while enabling
measurable and
comparable
information (Do)
Review (Check)
Improve (Act)
Set of activities to prospect new customers and
organizations
Set of activities to contract with organizations,
artists and galleries
Set of activities to maintain:
individual customers (organizations, artists and galleries)
individual customer (organization X, artist Y, gallery Z)
Set of activities to deliver SHIM Shows and BRAND
Shows
Core activities
19. PLACEMENTP2
SHIM is
a multidimensional
platform in both
physical and digital
placements
Digital:
SHIM website as a point of sale
Proposing to develop mobile application
Physical:
SHIM Show and BRAND Show where service
is delivered
21. SHIM - Empathy Map of Organizations
THINKING
NOW
T
| We need transparent CSR initiatives to meet consumer expectations.
| Investing in a cause is a good tool for increasing brand equity.
| There are a lot ofcausesto support, and wed like
to be involved with something that relates to our
own creative mission.
THINKING
AFTER
T
There is valuable ROI to our brand equity investing in the arts and culture. |
SHIM is the network that facilitates this process |
and makes it easy to do so.
CHOOSING
NOW
C
| One of the ways to enhance brand image
and social CSR efforts is through
sponsoring cause related events.
CHOOSING
AFTER
C
There are other options, such as the SHIM |
Network that creates more value for internal
and external stakeholders.
Sponsoring is not the only option. |
USING
NOW
U
| Organizations are using PR and marketing experts to
create a communication strategy for their CSR methods.
USING
AFTER
U
There is a more convenient and direct way to |
be a part of a cause-related event.
Through the SHIM Network organizations don't require an intermediator. |
TOUCHPOINTS
Internet
Internal PR/SCR and Marketing Team
Agencies and Consultants
Competitor Case Studies
Industry Conferences
Direct
Contact/Marketing
Internet
Meetings with
PR agencies
Search Engines
SHIM Headquarters
ORGANIZATION
22. SHIM - Empathy Map of Emerging Artists
THINKING
NOW
T
| I do not have the money or space to show my own work. Through most
galleries I pay a huge percentage of sales to the dealer.
| There are some cities and galleries I would love to show
my work in, but its impossible to be picked by them.
| The easiest and least expensive way to showcase my
work is through the internet.
THINKING
AFTER
T
SHIM makes it possible for me to show my work, sell my work and find success. |
The SHIM Network offers many cool options of |
cities and galleries for me to gain exposure in.
I make connections through them I never |
would have made.
CHOOSING
NOW
C
| I will show my work any place as long
as people see it and recognize it.
| I cannot afford a traditional gallery
space so Im willing to show at
cafe卒s, on the internet, or other
alternative spots.
CHOOSING
AFTER
C
On SHIM Network, I can apply |
where I want my work shown.
SHIM shows take place in really cool art districts. |
USING
NOW
U
| Trying to find spaces or galleries to show my work
is difficult and disheartening.
USING
AFTER
U
SHIM network is the most effective way to show mywork. |
My initial investment of the application fee is worthy.
Even if I卒m not picked this time, I卒m |
willing to apply again because I trust SHIM.
TOUCHPOINTS
Internet: Art websites and blogs
Social Media: Facebook and Linkedin
Art Schools
Art Galleries
Art Fairs
Cafes locate in art districts
Museum Cafe
Personal References: friends, art teachers
Art Magazines
Website
Website
Shim Show
Shim Headquarters
ARTIST
23. SHIM - Empathy Map of Galleries
THINKING
NOW
T
| Artists cannot afford renting out my gallery to showcase their work.
| Maintaining a gallery is expensive, I wouldnt mind an additional
source of revenue to cover overhead costs.
| Summer months are generally slow, I would rent out
my whole space if someone offered.
THINKING
AFTER
T
SHIM finds organizations that help cover my overhead costs, plus |
I have exposure to up-and-coming artists which is great
for my own business.
CHOOSING
NOW
C
| I dont necessarily have a problem
finding artists, but I want ones
that ensure sales.
| I have to collect a big percentage
of the artists sales, thats how I make
my money! Its not like there is
another way.
CHOOSING
AFTER
C
SHIM provides more variations of an artist pool. |
Participating with SHIM, I can have my gallery |
occupied for at least two months per one
contract.
Partnering with organizations will draw |
more traffic to my gallery.
USING
NOW
U
| The percentage of sales does not cover my overhead cost.
| I still have months that the gallery is being vacant.
USING
AFTER
U
SHIM Network is so easy and convenient. |
I can set and adjust my price to cover all overhead cost.
All I have to do is provide details of my gallery.
TOUCHPOINTS
Internet: Art Websites and Blogs
Social Media: Facebook and Linkedin
Art Fairs
Personal References: friends,
art teachers
Art Magazines
Website
Art fairs
Website
Shim Show
Shim Headquarters
GALLERY
24. PRODUCT (SERVICE)P4
SHIM facilitates
symbiotic
connections for
mutual benefit.
Platform that connects gallery owners, emerging
artists and organizations that share a mutual
interest in improving and encouraging
opportunity within the art world.
25. PRICEP5
Pricing Strategy is
tailored to each
stakeholder.
SHIM will
experience
increasing returns
as the Network
grows.
Organizations: Fixed price of $10,000 per show:
One month gallery space for BRAND Show + One month gallery space for
SHIM Show + Installation + PR + 20% management fee. (Can vary)
Artists: $150 application fee per SHIM Show:
Which does not guarantee a space in the show. If chosen they receive free
space without any other additional service.
Galleries: No fee will be applied:
In the early stage of SHIM Network construction
26. PHYSICAL EVIDENCEP6
Consistency of
branding and
communication
strategy across all
touchpoints
Opportunities:
SHIM is new and has complete control over
branding and communication messages
Constraints:
Control over third party channels
27. PERSONNELP7
Personnel strategy
and growth plan:
Small, flexible and
uncomplicated
to adapt to the
seasonality
of the shows.
Peter Hopkins: CEO
Business Administration, Partnerships.
Jackie Cantwell: Executive Director/Founder
Business Administration, Client Services, Shows Planning and Operations.
Wilson Duggan: Operations Manager
SHIM and BRAND Shows Planning and Operations.
Charlotte Vari:
Recently added to the team to support the Dick Blick Shows and SHIM Shows.
28. PERSONNELP7
Personnel strategy
and growth plan:
Small, flexible and
uncomplicated
to adapt to the
seasonality
of the shows.
The role of the current personnel
should be focused on:
Attention to personnel in charge of
technology, branding and social media.
Managing and coordinating
Brand Shows in different cities
Increasing membership base
through direct communication
29. SHIM - Barriers and Recommendations
| SHIM, as a brand name, doesn卒t imply what the company does. Further research is required to understand services.
| Current URL is difficult to find online and there is no SEO.
| There is no network of PR/Marketing agency consultants, and that is traditionally how organizations find/hear about businesses such as SHIM.
| SHIM has yet to prove the success and value of their business.
| Brand confusion with Art Helix.
| Design an effective and concise communication package which includes: business card, brochure, presentation and elevator pitch that
clearly and concisely communicates the services of SHIM. A specific message should be tailored to each stakeholder.
| Use communication material in local caf辿s, art fairs, career fairs, posted at universities, art stores, distributed to galleries, etc.
| Redesign the user experience and layout of website to clearly communicate the services offered.
| Acquire a new URL such as SHIMNETWORK.COM so there is no confusion when searching online.
| Improve SEO and Adwords.
| Build presence on social media and utilize Facebook ads.
| Create feedback system and a platform of direct contact between artist and collectors. (This information should be measured
by SHIM to be used as evidence of success.)
| SHIM Founders should participate in events and conferences to a create a strong network of prospect partners.
| Build a list of potential clients and reach out to them directly.
| Build portfolio of success articles/case studies about SHIMs partnerships and events that can be shared with local blogs, websites
and PR/Marketing Agencies related to CSR & the art community
Example: Dick Blick partnerships, University of Virginia residency, Shim launch.
BARRIERSRECOMMENDATIONS
31. SHIM - Implementation Plan Overview
Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
2016
PROCESSES
PROMOTION
Online Presence
Communication (digital and offline)
Advertising
Client Prospection
Public Relations
Define Process- Client/member prospection
Define Process - Contracting, participation or membership
Define Processes - Client/member maintenance
Define Processes - SHIM Shows and Brand Shows delivery
Communicate Processes
$10,000 + $8,035/Yr
$4,000/Yr
$0
$2,000/Yr
$8,000
TOTAL $40,000
32. SHIM - Implementation Plan of Promotion
Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
2016
PROMOTION
Online Presence
35/Yr
New URL - SHIMNETWORK.COM
Redesign the User Experience
Feedback system + Direct contact between artists
and collectors + Measurements
Develop website brief
Start bidding process
Contract with freelancer or agency
Define and execute SEO
Update website
Manage Website (annual contract)
$10,000
$8,000/Yr
33. SHIM - Implementation Plan of Promotion
Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
2016
PROMOTION
Communication (digital and offline)
$8,000
Design the Communication Package
that clearly communicates the services
of SHIM tailored to each stakeholder
Develop communication brief
Start bidding process
Contract with freelancer or agency
Final digital communication material to team
Print physical materials
Share physical materials with team
34. SHIM - Implementation Plan of Promotion
Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
2016
PROMOTION
Advertising
$0
Social Media
Create a facebook page and instagram account
Constant management of the social media
Manage Facebook Page
Facebook Ads
Google Adwords
Distribute communication material
in local caf辿s and art fairs (free)
$1,000/Yr
$1,000/Yr
$0
35. SHIM - Implementation Plan of Promotion
Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
2016
PROMOTION
PROMOTION
Client Prospection
Listing of potential clients + Direct Reach
Participating in events and conferences
To create a strong network of prospect partners
SHIMS Articles
local CSR and Art related blogs and websites
and PR and Marketing Agencies
Art Schools
Opportunity to students and emerging artists
Public Relations
$0
$0
$0
$4,000/Yr