Shiraz Updated Cv
- 1. SHIRAZ AKHTER Address : F-602 BISMILLAH Towers Block-10 Gulistan-e-Jauhar Karachi. Contact: 0304-7779921, 021-34829262 Email: shz.ak@hotmail.com SAkhter2@slb.com OBJECTIVE: To join a leading organization that offers opportunities towards my professional development, to learn in professional environment and to contribute towards its growth. EXPERIENCE: Schlumberger Seaco September 2013- Till to date Material Specialist: • Coordination of materials to the suppliers regarding open orders/on time deliveries. • Coordination with local & international suppliers. • Create requisitions of M&S materials. • Chemical handling & mobilization as per standard. (Oxidizer, Flammable, Toxic, Acid) • Casing Hardware handling & mobilization as per standard • Responsible to supervise material handling and movement including loading/unloading, storing, picking, issuing, packing/unpacking and labelling of Company owned inventory. • Responsible for inspecting and accepting in-coming shipments of inventory against supplier packing lists, ensuring items have been received in a satisfactory state and that outgoing items are correctly packed, with completed documentation. • Responsible to update the Warehouse Management System WMS and support documentation as directed by Manager. • Performs inventory cycle counting and supports in periodical physical counts. • Investigate and resolve local inventory & warehouse issues, as requested by Manager. • Ensure compliance with established policies, procedure & Standards. Explosive Safety Officer: • Ordering of explosive materials. • Supervise to handling explosive materials in Bunkers & gun shops. • Making explosive guns as per order and mobilize to the rigs & well. • Manage and accommodate explosive van/truck drivers to the rigs & well. • Performs inventory cycle counting and supports in periodical physical counts. • Strong compliance on safety (QHSE) procedures. • Completed Explosive Safety Officer Course (MLC-ABU-DHABI) Abdullah A.M. Al-Khodari Sons Co. (KSA) December 2012- July 2013 Task Force Coordinator: • Checked the whole site and report the exact time of which 80% of work started on site in shift audit sheet. • Checked the issues on site which could affect the productivity such as safety violation, Material delays, Equipment delays and span of control. • Checked whether all Foremen and Engineers are on time and present at the critical times (shift start, break start, break end and shift end) or not and report this in Shift audit sheet.
- 2. • Used meeting effectiveness template for reporting the effectiveness of each meeting and discuss the results with the leader of meeting after each meeting before writing it up on the computer. • Update the Meeting Effectiveness Tracker and its graphs on weekly basis in order to be ready for presentation in WPRM. • Checked the accuracy and timeliness of the Daily Progress Report on daily basis using the DPR Checker. • Coordinate with the authorized QS to check together the actual quantities on site. • Train up the Data Entry Person on ACT and to receive an updated ACT report every month to check whether it matches the Timekeeper database or not. • Conduct an internal meeting every morning to discuss the issues which have been observed and how to solve them, Action log should be there and to be updated on daily basis. • Prepare the required data for WPRM on weekly basis, for productivity calculations, KPI’s, lost time throughout shift and Meeting Effectiveness and to translate this data. PTCL Contact Center / PTCL One Stop Shop (sales & Service Center) March 2008 – November 2012 Due to my skills and performance, I was promoted to a number of positions which are as follows and responsibilities are highlighted as well. Supervisor: (OSS) • Lead the team of analytics • Customer dealing & cash handling. • Consolidate and upload the sales and stock data information. • Prepare Customer Service Division reports as per the procedure laid down by the customer. • Maintain cash in hand & cash at bank reports. • Handled and resolved customer issues • Deal EVDO billing manually and updates in system. • Prepared and conducted regular sales meetings. • Establish and maintained training manual for information and including the newest sales techniques. • Implemented and monitored statistical reports to ensure the highest levels are achieved in sales. • Conducting BTL activity as per monthly basis. • Delivered EVO USB orders to the customer places. Back-End Support Coordinator (Billing & VAS): (Contact Center) • Provided Support to the billing team. • Ensuring the all of their daily objectives are meet in timely manner. • Providing assistance to the customer regarding billing issues. As a Team Leader: • Responsible for Break Management, Daily Floor Management Reports, Coaching & Counseling of Agents • Team Key Performance Indicator (KPI) reports observation • Quality & Quantity evaluations As a Customer Care Executive: • To handle services related issues via live calls and providing information to the customers
- 3. regarding the services that are being offered. Achievements: • Received Certificate CRO of the year from EVP. • Achieved “Best Performance” award as a Back-End Support Coordinator of the year. • During the period my team was awarded as Team of the Month • A+ (90%) monthly performance (KPI Reports • Due to my exceptional performance I was awarded as “AGENT OF THE MONTH” ACADEMICS: M.B.A (Marketing) Federal Urdu Science University 2014 B.Com University of Karachi 2009 Intermediate Govt National College 2005 PERSONAL INFORMATION: Father’s Name: RAQEEM AKHTER D.O.B.: 18th June, 1985 Marital Status: Married C.N.I.C #: 42201-2884191-3