shivaranjan (1) (1)
- 1. Shivaranjan Babu Flat No. 304, Dolphin Pride, Near Ashoka Ratan, Opp. VIP Estate, Shankar Nagar, Raipur, Chhattisgarh, India - 492007 Tel: +917767922413 / +919920772413 (M) Email id: shiva20083@gmail.com Vision & CareerObjective I want to see myself as a successful and responsible manager in the hospitality industry. Academic Qualifications  University of Alagappa - 2006-09(Anjuman-I-Islam’s College of Hotel and Tourism Management Studies and Research.) Bachelor Of Science (Catering & Hospitality Administration).  HSC- (Science) - 2005-06  SSC - 2003-04 Additional Qualification  Certificated course in Personality Development from British Institute – 2008 Achievements  Certificated by The University of New South Wales for Mathematics – 2005  Certificated by The University of New South Wales for Computer Skills - 2005  Function as a member of the Front Office Department in the college theme lunch ‘Holi Theme’ - 2008  Functioned as a member of the Food & Beverage Department in the college ‘Valedictory Eve’ - 2008 & 2009 Personaldetails  Birth Date & Place: 23rd November 1987 & Bhubaneswar  Marital Status: Single  Height & Weight: 172 cm & 54 kg  Language Proficiency: English, Hindi & Oriya  Passport No.: H1418561 Expiry Date: 10th December 2018 Industrial Training  Trained at The Orchid, Mumbai, in 2007 Training done in the department: Front Office (6 Weeks) House Keeping (6 Weeks) Food & Beverage (6 Week) Food Production (5 Weeks) Training Department (1 Week)
- 2. Work Experience Jan’ 14 to till date Holiday Inn, Hinjewadi, Pune Duty Manager  Working in Opera Version 5.0, Infrasys  Responsibilities: o Heading and training team of 27 in efficient profitable operation of the Hotel and providing the best Customer service. o Liaising with room’s reservations and sales to provide best deals for the FIT’s, corporate client and handling groups business queries and offering best deals so as to increase maximum revenue. o Assisting in departmental budget planning and minimizing expenditure for smooth operational business. o Conducting departmental meeting to communicate policies, ideas, new action plan and forecast via presentations. o Installed urgency within Teams to respond to Guest complaints in a fast, efficient manner where every complaint has a successful closure within guidelines, escalating issues as and when required. o Ensuring the Guests always has up to date information by continuous update of Hotel Fact book. o Department Trainer with responsibility of continuous monitoring and updating of Standard Operating Procedures. o Effective communication at all levels within the Group and implementing professional and courteous attitude internally as well as externally to the Customers. o Delivering pro-active service through continuous improvement and subordinate training at all levels, acting as a role model in building teams to "Go out of the way" attitude and embrace change with positive attitude. Feb’13 to Dec’13 Radisson Hotel, Kandla, Gujrat Team Leader  Working in Opera Version 5.0, Micros System, Viacas,  Responsibilities: Looking after the entire Front Office Interacting with guest looking after their stay. Checking on high balance. Conducting different kind of trainings required by the staff, like, opera training, soft skill training Handling reservation reconfirmation Implementing different types of new ideas like, giving cold on arrival, sending the guest information invoice to their rooms a day prior to the guest departure date, Giving immigration form to the guest at departure etc. June’12 to Dec’12 Park Hyatt, Chennai, Tamil Nadu Team Leader  Worked in Opera Version 5.0, Micros System, Iscala, Reserve (CRS), Triton, Vicas, Alcata-Lucent Console  Responsibilities: Worked as Pre Opening Team. Handling shift individually. Managing the staff & preparing Duty Rota. Requisition of stationary. Conducting briefing and Training of the staff. Handling guest queries & resolve. Making reservation through reserve. Doing Night Audit for Micros as well Opera.
- 3. Attending different types of Training as per hotel requirement. Handling Guest Recognitation program, i.e., Gold Passport. Motivating Operational Support Staff. Pre arrival screening of the guest. Sending C-form to the FRO through online. Updating the incident report. May’10 to June’12 Four Points by Shereton, Mumbai Team Leader  Worked in Opera Version 4.0. & Micros System.  Responsibilities: Attending all the Mandatory supervisors Trainings and Meeting on time. Capability to handle guests, important visitors and VIP’s. Ensure good relationship with colleagues and maximize team spirit. Attending all the company courses, in-house training sessions and meetings as required by the management. Looking after the Duty roster for Front Office Associates. Control attendance register. Maintain personal files for all employees. Doing Micros Audit and Opera Audit for night shift and making reports for next day. Keeping high grooming standards and Product knowledge of self and also the Front Office Associates. Provide reminder service to the seniors and preparing their schedules. Looking after indenting of the stationary. Provide backup support to the Administration department and assist to the staff members. Looking after guest problems, investigating on the problems & taking necessary steps to solve. Handling Work Shift independently. Front Desk Operations (Reception & Cashiering) Preparing MIS Reports & solving audit queries. Giving training to new staff. July’09 to Mar’10 Fariyas Resort, Lonavala Tr. Front Office Exe.  Worked in Shawman Property Management System.  Responsibilities: Handle Work Shift independently. Front Desk Operations (Reception & Cashiering). Registering and assigning rooms to Guests. Assisting Guests during Check in & Check out. Preparing different types of MIS reports. References:On Request