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Showcase ideas news & views 9 3 14

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UMass Memorial Health Care
UMass Memorial Health Care

Check out some of the latest Showcase Ideas from across the Medical Center! Ideas listed on the slideshow have been implemented through the departments Idea System, and entered into the UMass Memorial Health Care Implemented Ideas Database. If youd like to showcase your teams idea, please email Lauren Russell.at lauren.russell@umassmemorial.org

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SHOWCASE IDEA - 3 Lakeside Step down Unit Title: WOWs and brackets across the medical center! Dept. & Team: 3Lakeside Step down unit, Stephanie Costello, Sue Dunn, Shelley Sartini, Shared leadership, NEB, PDI vendor and installer, Lisa Problem Gillum, Mark Hehir, Rob Beatty, Deb Mack The WOWs (scanner, keyboard, screen) were not being disinfected after patient contact for many reasons (lack of knowledge with staff/providers, saniwipe disinfectant wipes not readily available when needed, no where to put wipes on wows, baskets on back of wows filled with medical supplies needed for patient etc) IDEA: We discussed at a 3LSD idea huddle possible solutions. We decided to remove baskets on the back of all WOWS and install brackets that can hold a container of sani-wipes thus making it readily available for all providers to clean their wows. Idea was shared with staff at professional practice council/Nurse executive board/NIC and gained approval. Baskets were removed and brackets were installed across all 3 medical campuses (379 wows in total) Education was also provided. Before and After Results Staff from 6E/W,4E/W and Maternity loved the idea. Pictured below is a 3LSD RN, Aimee Sannicandro cleaning her WOW! Thank you for helping us become the Best Place to Give Care and the Best Place to Get Care!
SHOWCASE IDEA Maternity Title: Rounding log info Dept. & Team: Karin Rondeau- Maternity. Memorial Hospital Problem: There was no way to gain feed back from the patients experience. Specific questions needed to be answered: 1. Did your RN speak to you about your emotional needs? Were they met? 2. Did you feel included in the decision making process regarding your care? Why: Patient Experience Idea: Utilize feedback from patients. Make them feel included . Round on patients daily. Implemented Idea: Created a log to utilize that asks patients specific questions we need to know for the unit. Round on patients daily to determine where are strengths and weaknesses are and write resolution an follow-up on form. Maintained in a log. Results 1. All records are now maintained in a log 2. We do daily rounds on patients to access strengths and weaknesses. 3. Write resolutions Thank you for helping us become the Best Place to Give Care and the Best Place to Get Care!
SHOWCASE IDEA University Radiology Title: Replenishing Our IP Cassette Holders Dept. & Team: University Radiology 2nd Shift; Josh Clark, Raquel Ford, Patrice Kelly, Jill Lemieux, Robin Mosseller, Brianne Mitchell, Dan Niemi, Candace Tauson, Kraig Thebado, Problem Idea Go through all cassettes that have been taken out of service and try to repair and match up good IPs with good cassettes. Results Thank you for helping us become the Best Place to Give Care and the Best Place to Get Care! UL1ED2F Put 20 cassettes in service. Saved our department approximately $22,000 and provided department with necessary equipment. Our supply of IP cassette holders (what our images are captured on) has been gradually diminishing due to being taken out of service because of damage. Sometimes overnight techs have to make two trips on rounds because there is not enough. The cassettes and holders are expensive (Approximately $1,100 a piece)
Would you like to showcase an idea from your teams Idea System? E-mail Lauren Russell at Lauren.Russell@umassmemorial.org Thank you for helping us become the Best Place to Give Care and the Best Place to Get Care!

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Showcase ideas news & views 9 3 14

  • 1. SHOWCASE IDEA - 3 Lakeside Step down Unit Title: WOWs and brackets across the medical center! Dept. & Team: 3Lakeside Step down unit, Stephanie Costello, Sue Dunn, Shelley Sartini, Shared leadership, NEB, PDI vendor and installer, Lisa Problem Gillum, Mark Hehir, Rob Beatty, Deb Mack The WOWs (scanner, keyboard, screen) were not being disinfected after patient contact for many reasons (lack of knowledge with staff/providers, saniwipe disinfectant wipes not readily available when needed, no where to put wipes on wows, baskets on back of wows filled with medical supplies needed for patient etc) IDEA: We discussed at a 3LSD idea huddle possible solutions. We decided to remove baskets on the back of all WOWS and install brackets that can hold a container of sani-wipes thus making it readily available for all providers to clean their wows. Idea was shared with staff at professional practice council/Nurse executive board/NIC and gained approval. Baskets were removed and brackets were installed across all 3 medical campuses (379 wows in total) Education was also provided. Before and After Results Staff from 6E/W,4E/W and Maternity loved the idea. Pictured below is a 3LSD RN, Aimee Sannicandro cleaning her WOW! Thank you for helping us become the Best Place to Give Care and the Best Place to Get Care!
  • 2. SHOWCASE IDEA Maternity Title: Rounding log info Dept. & Team: Karin Rondeau- Maternity. Memorial Hospital Problem: There was no way to gain feed back from the patients experience. Specific questions needed to be answered: 1. Did your RN speak to you about your emotional needs? Were they met? 2. Did you feel included in the decision making process regarding your care? Why: Patient Experience Idea: Utilize feedback from patients. Make them feel included . Round on patients daily. Implemented Idea: Created a log to utilize that asks patients specific questions we need to know for the unit. Round on patients daily to determine where are strengths and weaknesses are and write resolution an follow-up on form. Maintained in a log. Results 1. All records are now maintained in a log 2. We do daily rounds on patients to access strengths and weaknesses. 3. Write resolutions Thank you for helping us become the Best Place to Give Care and the Best Place to Get Care!
  • 3. SHOWCASE IDEA University Radiology Title: Replenishing Our IP Cassette Holders Dept. & Team: University Radiology 2nd Shift; Josh Clark, Raquel Ford, Patrice Kelly, Jill Lemieux, Robin Mosseller, Brianne Mitchell, Dan Niemi, Candace Tauson, Kraig Thebado, Problem Idea Go through all cassettes that have been taken out of service and try to repair and match up good IPs with good cassettes. Results Thank you for helping us become the Best Place to Give Care and the Best Place to Get Care! UL1ED2F Put 20 cassettes in service. Saved our department approximately $22,000 and provided department with necessary equipment. Our supply of IP cassette holders (what our images are captured on) has been gradually diminishing due to being taken out of service because of damage. Sometimes overnight techs have to make two trips on rounds because there is not enough. The cassettes and holders are expensive (Approximately $1,100 a piece)
  • 4. Would you like to showcase an idea from your teams Idea System? E-mail Lauren Russell at Lauren.Russell@umassmemorial.org Thank you for helping us become the Best Place to Give Care and the Best Place to Get Care!