Shuffle IT Solutions - Fault Call Logging Process v1
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The document outlines the fault call logging process. A customer requests service details which are given to sales staff, suppliers, and the technical assistance center. An engineer is dispatched, brings any needed parts, fixes the fault on site, and gets sign off. The off site parts are then despatched, the ticket is closed, and updates are made at various steps by service administration with support from technical assistance engineers if required.
Shuffle IT Solutions - Fault Call Logging Process v1
- 1. Fault Call Logging Process 0740v1 For more information please contact us today: Tel: +44 (0) 843 289 3229 www.shuffleitsolutions.co.uk Customer Sales Staff Suppliers TAC Engineer Service Staff Service System Customer Request Details Given Update Given Engineer On Site Part On Site Fault Fixed Sign Off Off Site Part Desp Parts Return Ticket Closed Ticket Updated Ticket Updated Ticket Updated Contract Checked Service Admin Support TAC Eng if Required Service Admin Scheduling and Eng Desp Diags TAC Eng Service Admin