Single API, multiple alternatives. A vision of how an API can change e-commerce logistics
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The document discusses the challenges faced in e-commerce logistics related to package tracking and delivery options that inhibit customer satisfaction. It presents a vision for a single API that can facilitate multiple carrier alternatives, addressing issues like delivery confirmation and personalization of delivery options. Andr辿 Cedik from Shipcloud.io advocates for a more integrated approach to improve the delivery experience for consumers.
Single API, multiple alternatives. A vision of how an API can change e-commerce logistics
- 1. Single API, multiple alternatives. A vision of how an API can change e-commerce logistics 04/25/2015 APIDays Berlin / APIStrat Europe 2015
- 2. Andr辿 Cedik Co-Founder & Growth Hacker shipcloud.io @andrecedik
- 3. Problems
- 4. Problems The carriers tracking page says my package was delivered, but not who the signee was. Where is my order? More often than not, I only get a pickup note than receiving my package. I don't have the choice which carrier will be used. If I could tell the carrier when to bring me my package I'd order online more often. <Carrier X> parcel shop is just around the corner. Why doesn't <online shop Y> send packages there?
- 5. Stores
- 6. Developers
- 7. API-Documentation DHL (only express): 50 Pages DPD (only Paketschein): 101 Pages Fedex: 598 Pages GLS (UNI-Ship TechDocs): 21 Pages GLS (Web Service - Track&Trace): 15 Pages Hermes (ProPS_v1): 43 Pages UPS (WebServices): 483 Pages Developers
- 8. Solutions
- 9. Solutions
- 10. Solutions
- 11. Visions
- 12. Visions
- 13. Visions