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Singtel Essentials Engage 際際滷share

Singtel myBusiness
Singtel myBusiness

Manage and track your customer enquiries on one platform -Singtel Essentials Engage. To find out more, visit https://myBusiness.singtel.com/Engage.

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ESSENTIALS ENGAGE Organise your customer support digitally. (E.Engage)
But there are still missed sales opportunities and late replies. By routing your incoming emails into E.Engage, you can: Assign the right staff to follow up on the enquiry. (e.g. Sales, Technical support) Track all conversations and attachments in one system, with date and time stamp. Attach notes for internal reference pertaining to the enquiry. Close the enquiry when the issue is resolved. enquiry@company.com admin@company.com sales@company.com ops@company.com Businesses use generic mailboxes to manage different types of email enquiries. E.Engage is an easy-to-use support tool to organise, manage and track your emails.
Benefits Easy and organised tracking of emails from a shared mailbox with a ticket assigned to each enquiry. Single accountability by assigning the right staff to attend to the enquiry. Better focus on your business Know what needs your attention with full visibility of all enquiries. Enhanced customer experience by using notes to communicate internally before replying to customers.
Customer support Sales Operations IT support E.Engage works best for companies with shared mailboxes that are managed by multiple employees, across departments.
How it works? Set up and link your mailbox (e.g. inquiry@company.com). Emails will be retrieved from the email address provided. STEP 1
How it works? STEP 2 New email Your mailbox (e.g. inquiry@company.com) Email forwarding Ticket created for new email thread. Replies will appear in the same thread. Receive emails on E.Engage. A new email will be treated as a new 'ticket'.
How it works? Organise, assign, reply or add notes to the ticket.STEP 3
How it works? View all your tickets and recent activities on the dashboard. Now, you wont miss another enquiry!STEP 4
ESSENTIALS ENGAGE Try for free today. https://mybusiness.singtel.com/engage 1800-SME-1111 (1800-763-1111) buysaas@singtel.com

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Singtel Essentials Engage 際際滷share

  • 2. But there are still missed sales opportunities and late replies. By routing your incoming emails into E.Engage, you can: Assign the right staff to follow up on the enquiry. (e.g. Sales, Technical support) Track all conversations and attachments in one system, with date and time stamp. Attach notes for internal reference pertaining to the enquiry. Close the enquiry when the issue is resolved. enquiry@company.com admin@company.com sales@company.com ops@company.com Businesses use generic mailboxes to manage different types of email enquiries. E.Engage is an easy-to-use support tool to organise, manage and track your emails.
  • 3. Benefits Easy and organised tracking of emails from a shared mailbox with a ticket assigned to each enquiry. Single accountability by assigning the right staff to attend to the enquiry. Better focus on your business Know what needs your attention with full visibility of all enquiries. Enhanced customer experience by using notes to communicate internally before replying to customers.
  • 4. Customer support Sales Operations IT support E.Engage works best for companies with shared mailboxes that are managed by multiple employees, across departments.
  • 5. How it works? Set up and link your mailbox (e.g. inquiry@company.com). Emails will be retrieved from the email address provided. STEP 1
  • 6. How it works? STEP 2 New email Your mailbox (e.g. inquiry@company.com) Email forwarding Ticket created for new email thread. Replies will appear in the same thread. Receive emails on E.Engage. A new email will be treated as a new 'ticket'.
  • 7. How it works? Organise, assign, reply or add notes to the ticket.STEP 3
  • 8. How it works? View all your tickets and recent activities on the dashboard. Now, you wont miss another enquiry!STEP 4
  • 9. ESSENTIALS ENGAGE Try for free today. https://mybusiness.singtel.com/engage 1800-SME-1111 (1800-763-1111) buysaas@singtel.com