Sipoc Block Diagram 9 3 09
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This document outlines a SIPOC (Supplier-Input-Process-Output-Customer) diagram methodology for process improvement. The diagram shows suppliers and vendors as inputs, internal and external resources as the process, outputs like reduced cost and improved performance, and internal and external customers as being served. Key performance indicators and quality measures are analyzed alongside voice of the customer input to form a feedback loop for continuous improvement.
Sipoc Block Diagram 9 3 09
- 1. SUPPLIER - INPUT - PROCESS - OUTPUT - CUSTOMER (SIPOC) DIAGRAM Voice of the Customer = VOC STRATEGIC PLAN & KPIs P-Indicator + P-Indicator = Q-Measure INTERNAL P- Indicator P- Indicator Q-Measure INTERNAL VOC CUSTOMERS INPUT PROCESS OUTPUT EXTERNAL EXTERNAL VOC Internal Resources CUSTOMERS External Resources Reduced Cost SUPPLIERS Reduced Cycle Time & VENDORS Improve Efficiency FEEDBACK LOOP Improve Performance P-Indicator and Q-Measure Analysis and VOC Input