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Six Steps To Enterprise Wiki Success
- 1. Launching an Enterprise Wiki 6 Steps to Success Darren Gibbons ThoughtFarmer [email_address]
- 2. 油
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- 5. Why use an Enterprise wiki?
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- 8. Whats the problem? Intranet team cant keep up If its not up-to-date, usage drops Updating process alienates Ownership is skewed
- 9. Turn users into authors
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- 13. The Green Place Green is no longer the domain of a few crusaders on the fringes of society; it has matured into an established reality. We feel that it is the responsibility of each human and every organization to advance the cause of sustainability, playing a key role through behaviours and decision making. In light of this, we are formally declaring our support for and commitment to initiatives that have as their goal to reduce the impact Kermit.jpg
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- 15. In the beginning was the document.
- 16. Theyve been around for a while
- 17. The Good Good for formal communication Universal Format (according to Microsoft) Print really well
- 18. The Bad Documents are formal Not great for multiple-author collaboration Finding information in documents is not easy
- 19. And then there was email
- 20. Email Pros Easy. Minimal formatting required Fast. Have a thought, bang it out, off it goes Universal. Everyone has an email address
- 21. Email Cons Too much of a good thing Poor for documenting decisions Knowledge gets locked inside inboxes
- 22. Wiki is Best of Both Worlds Low barrier to content creation Shared knowledge archive Easily findable
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- 26. The six steps to Enterprise Wiki Success
- 27. Step 1: Pilot with the right group
- 28. Dont make The pilot group too BIG
- 29. Dont make The pilot group too BIG But dont make it too small either
- 30. Attitude Choose keeners that arent afraid to try new things www.flickr.com/photos/morgantepsic/281890763/
- 31. Seniority Get at least one preferably more senior member in the pilot group www.flickr.com/photos/pierrelaphoto/2257803239/
- 32. Step 2: Designate a Wiki Gardener
- 33. Wiki Gardener Performs small edits, increase overall value of everyones content flickr.com/photos/nakae/204037619/
- 34. Tips for Gardeners Cosmetic editing of content Fixing links, organizing Tagging Set an example for others
- 35. Step 3: Start with a basic structure
- 36. Blank slate is bad Start with a skeleton Its easier to edit than create flickr.com/photos/cjmaru/2212612091/ /
- 37. Sample structure Tools and Links People How-To News Projects Offices Departments Corporate Engineering Finance Human Resources IT Legal Marketing Sales
- 38. Step 4: Migrate existing content
- 39. Barn raising Get 4 or 5 people to migrate content from existing systems flickr.com/photos/teagrrl/232123946/
- 40. Employee Directory Get employee information into the system
- 41. Keep it fresh Aim for new content every day www.flickr.com/photos/morgantepsic/281890763/
- 42. Step 5: Training and Support
- 43. Learning by doing Give users a set of tasks to perform
- 44. Narrated Walkthroughs Screencast software: - Adobe Captivate - Camtasia
- 45. Dont forget print documentation!
- 46. Step 6: Promote and Launch!
- 47. Promote: Generate interest
- 48. Launch: Make it an event Bring donuts www.flickr.com/photos/morgantepsic/281890763/
- 49. Six steps to Wiki success Pilot with the right group Designate a Wiki Gardener Start with a basic structure Migrate existing content Training and support Promote and launch
- 50. Thank You! Darren Gibbons [email_address] www.thoughtfarmer.com