The document discusses how sales and marketing are changing rapidly due to new technologies like social media, chatbots, and AI. It notes that companies are now using vloggers instead of sales teams, customers are open to interacting with companies on social media, and customer service agents can now translate responses into many languages simultaneously. Most importantly, it suggests that many companies still operate with old sales models despite over 60% of sales no longer involving direct sales interactions. The document encourages companies to adapt to these changes to seize new opportunities.
3. A COMPANY WOULD SUBSTITUTE AN
ENTIRE SALES AND MARKETING
TEAM WITH 10 000 VLOGGERS
5. 27,4% OF 55+ CUSTOMERS WOULD
BE OPEN TO INTERACT WITH
COMPANIES VIA SOCIAL MEDIA
7. THAT A SINGLE CUSTOMER SERVICE
AGENT WOULD BE ABLE TO MEMORIZE
EVERY MANUAL RELATED TO YOUR
PRODUCT, ALL FAQ EVER ANSWERED
AND TRANSLATE THEM INTO 40
LANGUAGES SIMULTANEOUSLY TO
RESPOND TO ENQUIRIES VIA CHAT?
9. THAT 60% OF TOTAL SALES VOLUME
IN MANY COMPANIES WOULD NO
LONGER INVOLVE SALES. EVEN IN
B2B