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Conversation: Can We Do That? Bryan Simkins: FedEx Advertising August 27 th  2009
Social Media Conversation: How did this happen? -What Should I Be Thinking About (How To Start Or Get Better) Conversation: Can We Do That?
My Objective Today?  Its not that Im any smarter than anyone elseIve just spent more time with the problem.
What Is Social Media  Lets Get On The Same Page
What Is Social Media  Lets Get On The Same Page  By Golly, Ive done it!
What Is Social Media  Lets Get On The Same Page
What Is Social Media  Lets Get On The Same Page
What Is Social Media  Lets Get On The Same Page
What Is Social Media  Ok, Now What?
Audio Video  Gadgets/Widgets Mobile Read-Write  Two-Way Many-to-Many Copy/Print Animation Photo Content Connections Community and Conversation RSS/ATOM Blogs Define a Common Way Organize Social Media? (and Commerce)
Whats the difference between this conversation and others? Global Broadcast Medium (undefined rules) Lives Indefinitely Easily Findable
What Do I Have to Gain?
What Do I Have to Lose?
What Should I Be Thinking About Upfront? http://www.imediaconnection.com//content//23165.asp Marketing Advertising Public Affairs Customer Service Sales Human Resources
What Should I Be Thinking About Upfront? Marketing Corporate Communications Customer Service Sales Person Employee 1. Departments vs. Employees:
What Should I Be Thinking About Upfront? Marketing: Proactive Product Price Place Promotion Research Lead Gen Public Affairs: Investor Relations Media Relations CSR Labor Relations Regulatory Affairs Sales : Customer Management Contact Strategies Cross-Sell / Up-Sell -Prospecting and Lead Gen Customer Service: Problem Solvers Customer issues Existing Product Service Complaint Management Cross-Sell /Up-Sell Blogs Search Widgets RSS Feed Social Bookmarking Social Networking Wikis 1. Departments vs. Employees:
What Should I Be Thinking About Upfront? 1. Departments vs. Employees:
What Should I Be Thinking About Upfront? 1. Departments vs. Employees:
What Should I Be Thinking About Upfront? Marketing Corporate Communications Customer Service Sales Person Employee 1. Departments vs. Employees:
What Should I Be Thinking About Upfront? 1. Departments vs. Employees: http://123socialmedia.com/2009/01/23/social-media-policy-examples/
What Should I Be Thinking About Upfront? 2. Negative Comments:
What Should I Be Thinking About Upfront? 2. Negative Comments:
What Should I Be Thinking About Upfront? 2. Negative Comments:
What Should I Talk About? 3. What Do We Talk About?:
What Should I Be Thinking About Upfront? 4. What Are The Risks:
Perception Management Department of Defense: Perception Management AKA : - Information Warfare - Public Diplomacy Definition: -Actions to  convey information and indicators to audiences to influence their emotions, motives, and objective reasoning as well as to intelligence systems and leaders at all levels to influence official estimates, ultimately resulting in  behaviors and official actions favorable to the originators objectives . In various ways, perception management combines truth projection, social and psychological operations. [   DOES NOT INCLUDE: - Lie, cheat, deceive, manipulate, fake
What Should I Be Thinking About Upfront? The community rules in Social Media rules not your rules. 4. What Are The Risks:
What Should I Be Thinking About Upfront? Since they arent your rulesthey can change. 4. What Are The Risks:
What Should I Be Thinking About Upfront? Whos censoring on your page 4. What Are The Risks:
What Should I Be Thinking About Upfront? Censorship vs. libel, slander and defamation 4. What Are The Risks: Rock Hard Place You
What Should I Be Thinking About Upfront? We Sold-Out... 4. What Are The Risks:
What Should I Be Thinking About Upfront? UID / PW 4. What Are The Risks:
What Should I Be Thinking About Upfront? Just because you candoesnt mean you should! 4. What Are The Risks:
What Should I Be Thinking About Upfront? 4. What Are The Risks:
What Should I Be Thinking About Upfront? 5. How Should I Measure It:
Quantitative: volume Quantitative: volume Qualitative: sentiment What Should I Be Thinking About Upfront? 5. How Should I Measure It:
What Should I Be Thinking About Upfront? 5. How Should I Measure It:
What Should I Be Thinking About Upfront? 5. How Should I Measure It:
What Should I Be Thinking About Upfront? 5. How Should I Measure It:
Bryan Simkins: FedEx Advertising [email_address] Conversation: Can We Do That?

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Sm Pres2 Final2

  • 1. Conversation: Can We Do That? Bryan Simkins: FedEx Advertising August 27 th 2009
  • 2. Social Media Conversation: How did this happen? -What Should I Be Thinking About (How To Start Or Get Better) Conversation: Can We Do That?
  • 3. My Objective Today? Its not that Im any smarter than anyone elseIve just spent more time with the problem.
  • 4. What Is Social Media Lets Get On The Same Page
  • 5. What Is Social Media Lets Get On The Same Page By Golly, Ive done it!
  • 6. What Is Social Media Lets Get On The Same Page
  • 7. What Is Social Media Lets Get On The Same Page
  • 8. What Is Social Media Lets Get On The Same Page
  • 9. What Is Social Media Ok, Now What?
  • 10. Audio Video Gadgets/Widgets Mobile Read-Write Two-Way Many-to-Many Copy/Print Animation Photo Content Connections Community and Conversation RSS/ATOM Blogs Define a Common Way Organize Social Media? (and Commerce)
  • 11. Whats the difference between this conversation and others? Global Broadcast Medium (undefined rules) Lives Indefinitely Easily Findable
  • 12. What Do I Have to Gain?
  • 13. What Do I Have to Lose?
  • 14. What Should I Be Thinking About Upfront? http://www.imediaconnection.com//content//23165.asp Marketing Advertising Public Affairs Customer Service Sales Human Resources
  • 15. What Should I Be Thinking About Upfront? Marketing Corporate Communications Customer Service Sales Person Employee 1. Departments vs. Employees:
  • 16. What Should I Be Thinking About Upfront? Marketing: Proactive Product Price Place Promotion Research Lead Gen Public Affairs: Investor Relations Media Relations CSR Labor Relations Regulatory Affairs Sales : Customer Management Contact Strategies Cross-Sell / Up-Sell -Prospecting and Lead Gen Customer Service: Problem Solvers Customer issues Existing Product Service Complaint Management Cross-Sell /Up-Sell Blogs Search Widgets RSS Feed Social Bookmarking Social Networking Wikis 1. Departments vs. Employees:
  • 17. What Should I Be Thinking About Upfront? 1. Departments vs. Employees:
  • 18. What Should I Be Thinking About Upfront? 1. Departments vs. Employees:
  • 19. What Should I Be Thinking About Upfront? Marketing Corporate Communications Customer Service Sales Person Employee 1. Departments vs. Employees:
  • 20. What Should I Be Thinking About Upfront? 1. Departments vs. Employees: http://123socialmedia.com/2009/01/23/social-media-policy-examples/
  • 21. What Should I Be Thinking About Upfront? 2. Negative Comments:
  • 22. What Should I Be Thinking About Upfront? 2. Negative Comments:
  • 23. What Should I Be Thinking About Upfront? 2. Negative Comments:
  • 24. What Should I Talk About? 3. What Do We Talk About?:
  • 25. What Should I Be Thinking About Upfront? 4. What Are The Risks:
  • 26. Perception Management Department of Defense: Perception Management AKA : - Information Warfare - Public Diplomacy Definition: -Actions to convey information and indicators to audiences to influence their emotions, motives, and objective reasoning as well as to intelligence systems and leaders at all levels to influence official estimates, ultimately resulting in behaviors and official actions favorable to the originators objectives . In various ways, perception management combines truth projection, social and psychological operations. [ DOES NOT INCLUDE: - Lie, cheat, deceive, manipulate, fake
  • 27. What Should I Be Thinking About Upfront? The community rules in Social Media rules not your rules. 4. What Are The Risks:
  • 28. What Should I Be Thinking About Upfront? Since they arent your rulesthey can change. 4. What Are The Risks:
  • 29. What Should I Be Thinking About Upfront? Whos censoring on your page 4. What Are The Risks:
  • 30. What Should I Be Thinking About Upfront? Censorship vs. libel, slander and defamation 4. What Are The Risks: Rock Hard Place You
  • 31. What Should I Be Thinking About Upfront? We Sold-Out... 4. What Are The Risks:
  • 32. What Should I Be Thinking About Upfront? UID / PW 4. What Are The Risks:
  • 33. What Should I Be Thinking About Upfront? Just because you candoesnt mean you should! 4. What Are The Risks:
  • 34. What Should I Be Thinking About Upfront? 4. What Are The Risks:
  • 35. What Should I Be Thinking About Upfront? 5. How Should I Measure It:
  • 36. Quantitative: volume Quantitative: volume Qualitative: sentiment What Should I Be Thinking About Upfront? 5. How Should I Measure It:
  • 37. What Should I Be Thinking About Upfront? 5. How Should I Measure It:
  • 38. What Should I Be Thinking About Upfront? 5. How Should I Measure It:
  • 39. What Should I Be Thinking About Upfront? 5. How Should I Measure It:
  • 40. Bryan Simkins: FedEx Advertising [email_address] Conversation: Can We Do That?