Small organizations have advantages over large institutions including being more innovative, adapting new technologies faster, providing excellent personalized service, and having lower fixed operating costs. This allows them to focus on specific customer types and pursue business opportunities overlooked by larger organizations. The document recommends that credit unions shed unprofitable products, increase profitable lending through financial education, and implement friendly technology. It provides examples of various credit unions and their characteristics.
3. 揃 Slow to adapt
揃 Uses old technologies
揃 Impersonal/poor service
揃 Out of touch with customers
揃 High operating costs
揃 Unable to pursue smaller $
揃 Customers of all varieties
4. C H A R A C T E R I S T I C S O F
S M A L L O R G A N I Z A T I O N S
5. 揃 Innovative, fast
揃 Adapts new technologies
揃 Understands customers intimately
揃 Excellent, personal service
揃 Low fixed operating costs
揃 Able to get business others overlook
揃 Focused customer type
6. 3 ACTION ITEMS
揃 SHED UNPROFITABLE PRODUCTS TAKING
UP TIME AND RESOURCES
揃 INCREASE HIGHLY PROFITABLE C, D & E
LENDING THROUGH EDUCATION
揃 IMPLEMENT FRIENDLY TECHNOLOGY
22. 3 ACTION ITEMS
揃 SHED UNPROFITABLE PRODUCTS TAKING
UP TIME AND RESOURCES
揃 INCREASE HIGHLY PROFITABLE C, D & E
LENDING THROUGH EDUCATION
揃 IMPLEMENT FRIENDLY TECHNOLOGY
24. Morriss Partee
Chief Experience Officer
EverythingCU.com
morriss@everythingcu.com
413揃535揃0621
http://blog.everythingcu.com
Friend me on EverythingCU, Facebook, Twitter, LinkedIn
Todays slides will be on 際際滷share.net