Smart UX - Giles Colborne, cxpartners
0 likes543 views
The document discusses the evolution of smart experience design from the dot-com crash in 2001 and introduction of the iPhone in 2007 to the potential role of artificial intelligence in 2016. It provides examples of conversational interactions with an intelligent agent to book train tickets and purchase travel cards. The document emphasizes that machine learning is engineering rather than magic and addresses the challenges of reducing errors from high variance and bias in systems.
Smart UX - Giles Colborne, cxpartners
- 2. 2001 dot com crash
- 3. 2007 iPhone
- 4. 2016 AI?
- 10. Stuff that the user wants goes here.
- 12. Book me an off peak return from Bath to London for next Tuesday with a seat reservation on the way back at 4:30. Would you like to add a Zone 1-5 Travelcard for 贈5.80? Yes plz That comes to 贈78.20 including booking fee. Want to go ahead? Trainline BookingMenu My tickets OK
- 13. Here is exactly what you need right now
- 14. Richard Hooker
- 16. Machine learning is not magic its engineering
- 26. Richard Hooker
- 30. Book me an off peak return from Bath to London for next Tuesday with a seat reservation on the way back at 4:30. Would you like to add a Zone 1-5 Travelcard for 贈5.80? Yes plz That comes to 贈78.20 including booking fee. Want to go ahead? Trainline BookingMenu My tickets OK
- 34. Book me an off peak return from Bath to London for next Tuesday with a seat reservation on the way back at 4:30. Would you like to add a Zone 1-5 Travelcard for 贈5.80? Yes plz That comes to 贈78.20 including booking fee. Want to go ahead? Trainline BookingMenu My tickets OK