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Sms implementation

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The consolidated service concept was implemented and tested at a homeless day centre with 25 participants over six weeks. Regular messages were sent to users at set times each day including greetings, inspirational quotes, weather forecasts, and tips relevant to homelessness. Positive outcomes were observed, such as one user receiving eye tests and glasses after a message about free services, and another finding short-term work through a message and now having funds for a visa application. The service allowed for supportive conversations between users as well.

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Implementation Test the consolidated concept with a greater number of users at a homeless day centre
3rd iteration: implementation into existing service provider The consolidated service concept implemented at a homeless day centre. 25 participants used and tested the service for six weeks of duration. The Connection at St Martins: +200 clients use the service per day
Incentives participants with a lunch voucher
Messages sent from the organization
Facilitation of interaction among users Retweeted hsmsTIPS: Contact a @hsmsTIPSI wont recommend counselor at Crisis to CRISIS 2 even, because theyre the book a session: enemy in friendly uniform. Theyll 0207426568 not only judge you but steal the little you have. hsmsTIPS: Is Crisis enemy? Please share your @hsmsTIPSI am not sure about experiences regarding using whether they are enemy. I used their the services from Crisis. service well, got my eye test and glasses. @morgansulie.
Examples of actual messages
Results of the design An information network for the homeless which users are voluntary select relevant topics which fit their needs and everyday contacts.
Routine of messaging service Messages are sent four times a day at regular times, fitting into the users daily rhythm and information needs. These messages include a morning greeting and an inspiring quote at 7.30am and at 8pm, the weather forecast for that night and the following day. Other messages would be sent at other anchor-point times throughout the day. hsmsTIPS: Good morning, here is todays thought: Do not dwell in the past, do not dream of the future, concentrate the mind on the present moment: - Buddha 7.30am 10am 5.30pm 8.30pm Morning greeting Tips about Opportunity from the Evening greeting Quote of the day homelessness service providers weather forecast
Outcome of performing prototype service A number of positive outcomes from prototype service were observed: One user received a message informing him of the availability of free eye- tests. He used the contact number, booked an appointment and now has glasses. One user tweeted about looking for odd jobs because he needed to raise funds for his visa application. He worked for few days wallpapering a house, which was offered from an individual following the service. One user applying to be a Big Issue dealer decided not to when he was asked to pay 贈15 for the required jacket. He tweeted his frustration and one individual responded that it was a deposit rather than payment. He returned, got his jacket and is now a Big Issue dealer. Numerous supportive conversations between homeless users were observed including messages discouraging one user from begging.
Information pack for homeless users

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Sms implementation

  • 1. Implementation Test the consolidated concept with a greater number of users at a homeless day centre
  • 2. 3rd iteration: implementation into existing service provider The consolidated service concept implemented at a homeless day centre. 25 participants used and tested the service for six weeks of duration. The Connection at St Martins: +200 clients use the service per day
  • 4. Messages sent from the organization
  • 5. Facilitation of interaction among users Retweeted hsmsTIPS: Contact a @hsmsTIPSI wont recommend counselor at Crisis to CRISIS 2 even, because theyre the book a session: enemy in friendly uniform. Theyll 0207426568 not only judge you but steal the little you have. hsmsTIPS: Is Crisis enemy? Please share your @hsmsTIPSI am not sure about experiences regarding using whether they are enemy. I used their the services from Crisis. service well, got my eye test and glasses. @morgansulie.
  • 7. Results of the design An information network for the homeless which users are voluntary select relevant topics which fit their needs and everyday contacts.
  • 8. Routine of messaging service Messages are sent four times a day at regular times, fitting into the users daily rhythm and information needs. These messages include a morning greeting and an inspiring quote at 7.30am and at 8pm, the weather forecast for that night and the following day. Other messages would be sent at other anchor-point times throughout the day. hsmsTIPS: Good morning, here is todays thought: Do not dwell in the past, do not dream of the future, concentrate the mind on the present moment: - Buddha 7.30am 10am 5.30pm 8.30pm Morning greeting Tips about Opportunity from the Evening greeting Quote of the day homelessness service providers weather forecast
  • 9. Outcome of performing prototype service A number of positive outcomes from prototype service were observed: One user received a message informing him of the availability of free eye- tests. He used the contact number, booked an appointment and now has glasses. One user tweeted about looking for odd jobs because he needed to raise funds for his visa application. He worked for few days wallpapering a house, which was offered from an individual following the service. One user applying to be a Big Issue dealer decided not to when he was asked to pay 贈15 for the required jacket. He tweeted his frustration and one individual responded that it was a deposit rather than payment. He returned, got his jacket and is now a Big Issue dealer. Numerous supportive conversations between homeless users were observed including messages discouraging one user from begging.
  • 10. Information pack for homeless users