So customer survey aug 11
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This customer survey asked pool users how they heard about the pool, how they received any vouchers, what made them choose that particular pool offer, what influenced their choice of pool, how often they used the pool, and whether they would use it again. It also asked for feedback on their experience and what could encourage more frequent swimming, as well as collecting customer profile information.
So customer survey aug 11
- 1. Customer survey feedback August 2011
- 2. How did you hear about us? How did you receive your voucher?
- 3. What made you choose this offer?
- 4. What made you chose the pool that you swam at?
- 5. If you havent used them all, why not?
- 6. How often have you used this pool?Would you use this pool again?
- 8. What would make you swim more? Pool temperature
Editor's Notes
- #7: *1) Too expensive for a swim. 2) Not enough general swim sessions so have to use another pool very annoying. 3)Well possibly - The dressing room area is in serious need of cleaning and modernising. It's very offputting.
- #9: *1)my baby swam amongst other swimmers in the same lane, It was not comfortable for anybody2) less time at work !!!3) If the change areas were warmer - especially because I'm bringing my baby4) Warm temperature, more cheaper price5) Pool does not have many general/adult swim sessions. It is always booked up for swim club and I have to use another pool.6) more evening times to swim