Social ERP - NODOTIC [EN]
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The document discusses the concept of social ERP, which aims to enable ERP systems with social networking functionalities. The goals of social ERP are to boost collaboration between business peers, capture real-time information from business processes, and provide the best information. An example case study is provided of an industrial equipment manufacturer that leverages social ERP tools during a sales opportunity and production order.
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![Luis Carrasco - http://www.nodoTIC.com
Social ERP
7
[Just and Example]
Time
1
2
ACME Co, designer and manufacturer of industrial equipment,
receives a RFQ from an important client
ACME Sales&Engineering teams configure with the client the
commercial proposal by using collaborative tools as document
sharing, virtual boards, chats, etc. integrated with the ERP to
capture info as prizes, material refs, etc.
3
The proposal is finally accepted. The client and amount are
important so when the sales order is posted to the ERP, the
CFO and Purchasing Director of ACME receive an alert as they
both are subscribed to any event related to that client. They
+1 the order to enhance visibility to their respective teams
and tag it using its own classification taxonomy
4
The Production Order is automatically created and the
production process begins
5
Due to a machine problem the production stops. The Plant
Maintenance Director receives an automatic alert and he
assigns a team to fix the problem. The reaction of the team is
fast because they are geolocated in the plant. The CSO receive
an alarm so he can react on time in case of order delivery delay
6
Maintenance team search for the symptoms of the machine
problem in a mash up built from the internal knowledge Wiki
and external Web pages (suppliers, professional forums, web
search, etc) until they find the best solution to the problem.
They fix the problem and update the internal Wiki with the
new knowledge
7
The CSO, in real time, has been following in the internal
corporate microblog/twitter, all this activity stream as it is feed
automatically by the ERP with all the automatic events, alarms
and notes from all the teams and equipments involved. The
hashtag used to tag the events is #OrderNumber. Sales team
and CEO are enabled to make decisions with the most accurate
information.
8
The Lean Champions team of ACME, in the monthly continuous
improvement retrospective meeting, analyze the process and the
origin of the problem using all the related tagged and classified
information (documents, transactions, messages, alerts, etc.).
Lessons learnt are shared using collaborative blogging and the
conclusions are consolidated in the corporate Wiki.](https://image.slidesharecdn.com/socialerp-nodoticen-130820063452-phpapp01/85/Social-ERP-NODOTIC-EN-7-320.jpg)
![Luis Carrasco - http://www.nodoTIC.com
Social ERP
8
ABOUT ME
My name is Luis Carrasco and I am Engineer on
Telecommunications from the Universidat Polit辿cnica de Catalu単a,
CPIM certified by APICs and Executive MBA por EAE Barcelona.
I founded and use to work in nodotic, where, as business
consultant and project manager, I help my clients to improve their
business through technology.
If you think I may help you dont hesitate to drop me an e-mail to
luiscu [AT] gmail [DOT] com
http://www.linkedin.com/in/luiscu
@nodotic
https://plus.google.com/u/0/111838161734108867236/about
I also blog in www.blog.nodoTIC.com about trends in enterprise information systems.
You can find me at:](https://image.slidesharecdn.com/socialerp-nodoticen-130820063452-phpapp01/85/Social-ERP-NODOTIC-EN-8-320.jpg)
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Social ERP - NODOTIC [EN]
- 1. Social ERP
- 2. Luis Carrasco - http://www.nodoTIC.com Social ERP 2 Concept Goals Boost the collaboration among business peers. Capture in real time the Information Stream from the Business Processes. Get the best information. Just an example About me Disclaimer
- 3. Luis Carrasco - http://www.nodoTIC.com Social ERP 3 CONCEPTSocial ERP: enable in the ERP the functionalities and practices of social networks to: GOALS o Boost the collaboration among business peers. o Capture in real time the Information Stream from the Business Processes. o Get the best information
- 4. Luis Carrasco - http://www.nodoTIC.com Social ERP 4 GOAL Boost the collaboration among business peers. o Synchronization of workflows and information among the people of different teams/areas of the company and, in certain scenarios, even with customers, suppliers and other third parties. o Integrate the Business Processes between departments and with other companies to make them more efficient, at both, operational flow level and information sharing. o Tools as virtual boards, collaborative building documents, blogs to capture the tacit knowledge of the organization, Wikis for teams, polls to make shared decisions,
- 5. Luis Carrasco - http://www.nodoTIC.com Social ERP 5 GOAL Capture in real time the Information Stream from the Business Processes. o Facilitate the capture of the Business Stream, so the people know, in (almost) real time, the information flow related to the business processes. o Examples: o Visualization and tracking of the activity stream of a team o project through tools as Yammer (Microsoft), Twitter, Chatter (Salesforce) , etc. o Mashup of information coming of heterogeneous sources not only from ERP o Crowd recommendation: as the I Like it of Facebook or the +1 of Google Plus. Business users can recommend to follow events that happen in the system. For instance, if an important customer post an order is marked with a +1 so it is more visible in the system.
- 6. Luis Carrasco - http://www.nodoTIC.com Social ERP 6 GOAL Get the best information o Make easier the capture, register and access the information happening around the business processes. o Examples: o Multi-device: Extend the access to the corporate information system beyond the typical workstation/laptop to alternative channels as smartphones, tablets, even industrial equipment where the information is created and consumed o Subscription to business events that happen in the system, as the Customer X is making an order above Y Euros. Using RSS technologies for example o Tagging: allow users to tag the information objects of the systems (master data, documents, transactions, etc.), so they are able to link and follow the business events while they happen (as worktags of Workday)
- 7. Luis Carrasco - http://www.nodoTIC.com Social ERP 7 [Just and Example] Time 1 2 ACME Co, designer and manufacturer of industrial equipment, receives a RFQ from an important client ACME Sales&Engineering teams configure with the client the commercial proposal by using collaborative tools as document sharing, virtual boards, chats, etc. integrated with the ERP to capture info as prizes, material refs, etc. 3 The proposal is finally accepted. The client and amount are important so when the sales order is posted to the ERP, the CFO and Purchasing Director of ACME receive an alert as they both are subscribed to any event related to that client. They +1 the order to enhance visibility to their respective teams and tag it using its own classification taxonomy 4 The Production Order is automatically created and the production process begins 5 Due to a machine problem the production stops. The Plant Maintenance Director receives an automatic alert and he assigns a team to fix the problem. The reaction of the team is fast because they are geolocated in the plant. The CSO receive an alarm so he can react on time in case of order delivery delay 6 Maintenance team search for the symptoms of the machine problem in a mash up built from the internal knowledge Wiki and external Web pages (suppliers, professional forums, web search, etc) until they find the best solution to the problem. They fix the problem and update the internal Wiki with the new knowledge 7 The CSO, in real time, has been following in the internal corporate microblog/twitter, all this activity stream as it is feed automatically by the ERP with all the automatic events, alarms and notes from all the teams and equipments involved. The hashtag used to tag the events is #OrderNumber. Sales team and CEO are enabled to make decisions with the most accurate information. 8 The Lean Champions team of ACME, in the monthly continuous improvement retrospective meeting, analyze the process and the origin of the problem using all the related tagged and classified information (documents, transactions, messages, alerts, etc.). Lessons learnt are shared using collaborative blogging and the conclusions are consolidated in the corporate Wiki.
- 8. Luis Carrasco - http://www.nodoTIC.com Social ERP 8 ABOUT ME My name is Luis Carrasco and I am Engineer on Telecommunications from the Universidat Polit辿cnica de Catalu単a, CPIM certified by APICs and Executive MBA por EAE Barcelona. I founded and use to work in nodotic, where, as business consultant and project manager, I help my clients to improve their business through technology. If you think I may help you dont hesitate to drop me an e-mail to luiscu [AT] gmail [DOT] com http://www.linkedin.com/in/luiscu @nodotic https://plus.google.com/u/0/111838161734108867236/about I also blog in www.blog.nodoTIC.com about trends in enterprise information systems. You can find me at:
- 9. Luis Carrasco - http://www.nodoTIC.com Social ERP 9 DISCLAIMER Presentation under Creative Commons sa-by license. For details please visit: http://creativecommons.org/licenses/by-sa/3.0/deed.es This presentation is based upon the ideas and work of many people. And while Ive tried to recognize copyrights and give credit and attribution where possible, I cannot possibly list the mall, so if you feel like theres some thing that should be added, changed or removed from this presentation, please drop me an e-mail