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Engage, Inform, Recruit:
How to Use Social Media for Volunteer Growth




Azure Collier
 United Way Social Media Volunteer
 Social Media Education Specialist at
  Constant Contact
 Twitter: @azurecollier
 Email: acollier@constantcontact.com



                                               息 2012
Agenda
     Why Use Social Media?
     Social Media Channels
        Facebook
        Twitter
        LinkedIn
        Pinterest
     Content
     What Do I Do Next?



2                             @azurecollier   息 2012
Why Use Social Media?




                        @azurecollier   息 2012
Nonprofits and Social Media




           of nonprofits have at least
            one social media profile



4                                        @azurecollier   息 2012
How Do Nonprofits Use Social?
                   2012 Social Media Marketing Goals


           Grow our base                                 76%




    Engage members more                                74%




         Grow fundraising                      54%




5                                                      @azurecollier   息 2012
All Generations Are Social
            65+               While the youngest
            12%
                              generations are still
                      18-29   significantly more likely
    50-64              39%    to use social network
     21%                      sites, the fastest growth
                              has come from internet
                              users 74 and older.
              30-49           Pew Center for Internet and
               28%            American Life




6                                                     @azurecollier   息 2012
They Love to Give Back
     In the last 12 months,
      Generations X and Y
         80% donated funds or
          goods/services
         70% educated peers on a
          cause
         68% volunteered




7                                   @azurecollier   息 2012
And They Tell Their Friends
    Nonprofits believe
    that nearly 他 of their
    supporters are likely
    to recommend their
    organization to a
    friend.




8                             @azurecollier   息 2012
Social Media Channels




                        @azurecollier   息 2012
Why Create a Page?

901,000,000
active users

526,000,000
daily users

93%
nonprofits use Facebook

10                         @azurecollier   息 2012
Tips for Your Page
 Post relevant content:
  comments, photos, videos
 Make settings public so
  your supporters and
  prospective volunteers can
  find you
 Tag volunteers and other
  agencies
 Post regularly, but not too
  much


11                              @azurecollier   息 2012
Anatomy of a Facebook Page
  Cover photo
  Profile photo
  About
  Likes
  Tabs
  Timeline




12                           @azurecollier   息 2012
Should I be Using Twitter?


300,000,000
active users

72%
nonprofits on Twitter




13                                 @azurecollier   息 2012
Tips for Using Twitter
 Share links to interesting
  content & ask for feedback

 Use your followers & other
  agencies Twitter handles in
  your tweets

 Send direct messages (DMs)

 Retweet content from people
  you are following



14                               @azurecollier   息 2012
Anatomy of a Twitter Page
  Profile photo
  About
  Stats
  Tweets
  Photos




15                          @azurecollier   息 2012
Should I be Using LinkedIn?

 187,000,000
 Registered users


 33% | 52%
 Nonprofits and Associations
 using LinkedIn




16                              @azurecollier   息 2012
Tips for Using LinkedIn
 Manage your professional contacts and
  relationships

 Find individuals you know in a
  professional capacity

 Participate in discussions; recruit
  volunteers, attendees to your events

 Invite people to connect with your social
  media profiles, join your mailing list




17                                            @azurecollier   息 2012
Anatomy of a LinkedIn Page
  Logo
  Cover photo
  Updates
  About
  Services




18                           @azurecollier   息 2012
Should I be Using Pinterest?

10,400,000
active users

16:40
is the average time spent on Pinterest




19                                       @azurecollier   息 2012
Tips for Using Pinterest
 Pin your content & link to
  your website
 Pin others content
 Share interesting images
  related to your organization
 Ask people to share your
  pins




20                               @azurecollier   息 2012
Anatomy of a Pinterest Page
  Logo
  About
  Activity
  Stats
  Boards &
   pins




21                            @azurecollier   息 2012
Content: Engage, Inform, Recruit




                             @azurecollier   息 2012
What Do I Post? Think About a First Date
      Dont talk about
       yourself all the time
      Ask questions
      Show interest in their
       interests
      Before you post:
       What can I do to
       encourage them to
       share their opinions?

23                                @azurecollier   息 2012
Engaging Content
  Multimedia




24                 @azurecollier   息 2012
Engaging Content
  Multimedia
  Inspirational




25                 @azurecollier   息 2012
Engaging Content
  Multimedia
  Inspirational
  Ask a Question/Poll




26                       @azurecollier   息 2012
Engaging Content
  Multimedia
  Inspirational
  Ask a Question/Poll
  Humor/just for fun




27                       @azurecollier   息 2012
Inform Your Supporters
  News




28                       @azurecollier   息 2012
Inform Your Supporters
  News
  Education




29                       @azurecollier   息 2012
Inform Your Supporters
  News
  Education
  Events




30                       @azurecollier   息 2012
Inform Your Supporters
  News
  Education
  Events
  Industry




31                       @azurecollier   息 2012
Recruit New Volunteers
  Links to
   opportunities




32                       @azurecollier   息 2012
Recruit New Volunteers
  Links to
   opportunities
  Share news
   coverage




33                       @azurecollier   息 2012
Recruit New Volunteers
  Links to
   opportunities
  Share news
   coverage
  Thank your
   volunteers




34                       @azurecollier   息 2012
Recruit New Volunteers
  Links to
   opportunities
  Share news
   coverage
  Thank your
   volunteers
  Create and share
   multimedia




35                       @azurecollier   息 2012
Recruit New Volunteers
  Links to
   opportunities
  Share news
   coverage
  Thank your
   volunteers
  Create and share
   multimedia




36                       @azurecollier   息 2012
Have You Thought About 
  Pinning on Pinterest
  Using statistics
  Creating volunteer
   profiles
  Asking/answering
   LinkedIn questions




37                         @azurecollier   息 2012
Maximum Exposure: Use All Your Channels
                        Email Newsletter




38                                         @azurecollier   息 2012
Maximum Exposure: Use All Your Channels

                   Blog




                   Twitter



                             Facebook



39                                  @azurecollier   息 2012
What Do I Do Next?




                     @azurecollier   息 2012
Claim Your Territory, Tell The Masses
  Create your profiles
  Website
  Link to all your
   channels  on all your
   channels
  Business card
  Email signature
  Send an email



41                                @azurecollier   息 2012
Plan Your Content




42                  @azurecollier   息 2012
Monitor and Respond ASAP
  Answer questions
  Thank fans/followers for
   comments or shares
  Participate in
   conversations




43                            @azurecollier   息 2012
What Should I Monitor?
          your         similar
        nonprofit     nonprofits




        categories,    experts +
          topics,     influencers
         keywords




44                                  @azurecollier   息 2012
Tools to Manage + Monitor
TweetDeck and HootSuite




45                          @azurecollier   息 2012
Tools to Manage + Monitor
NutshellMail
                track your
                 insights

        reply from
        your inbox

         read fan
        comments


46                           @azurecollier   息 2012
Tools to Manage + Monitor
Google Alerts




47                          @azurecollier   息 2012
Questions?




             @azurecollier   息 2012

More Related Content

Engage, Inform, Recruit: How to Use Social Media for Volunteer Growth

  • 1. Engage, Inform, Recruit: How to Use Social Media for Volunteer Growth Azure Collier United Way Social Media Volunteer Social Media Education Specialist at Constant Contact Twitter: @azurecollier Email: acollier@constantcontact.com 息 2012
  • 2. Agenda Why Use Social Media? Social Media Channels Facebook Twitter LinkedIn Pinterest Content What Do I Do Next? 2 @azurecollier 息 2012
  • 3. Why Use Social Media? @azurecollier 息 2012
  • 4. Nonprofits and Social Media of nonprofits have at least one social media profile 4 @azurecollier 息 2012
  • 5. How Do Nonprofits Use Social? 2012 Social Media Marketing Goals Grow our base 76% Engage members more 74% Grow fundraising 54% 5 @azurecollier 息 2012
  • 6. All Generations Are Social 65+ While the youngest 12% generations are still 18-29 significantly more likely 50-64 39% to use social network 21% sites, the fastest growth has come from internet users 74 and older. 30-49 Pew Center for Internet and 28% American Life 6 @azurecollier 息 2012
  • 7. They Love to Give Back In the last 12 months, Generations X and Y 80% donated funds or goods/services 70% educated peers on a cause 68% volunteered 7 @azurecollier 息 2012
  • 8. And They Tell Their Friends Nonprofits believe that nearly 他 of their supporters are likely to recommend their organization to a friend. 8 @azurecollier 息 2012
  • 9. Social Media Channels @azurecollier 息 2012
  • 10. Why Create a Page? 901,000,000 active users 526,000,000 daily users 93% nonprofits use Facebook 10 @azurecollier 息 2012
  • 11. Tips for Your Page Post relevant content: comments, photos, videos Make settings public so your supporters and prospective volunteers can find you Tag volunteers and other agencies Post regularly, but not too much 11 @azurecollier 息 2012
  • 12. Anatomy of a Facebook Page Cover photo Profile photo About Likes Tabs Timeline 12 @azurecollier 息 2012
  • 13. Should I be Using Twitter? 300,000,000 active users 72% nonprofits on Twitter 13 @azurecollier 息 2012
  • 14. Tips for Using Twitter Share links to interesting content & ask for feedback Use your followers & other agencies Twitter handles in your tweets Send direct messages (DMs) Retweet content from people you are following 14 @azurecollier 息 2012
  • 15. Anatomy of a Twitter Page Profile photo About Stats Tweets Photos 15 @azurecollier 息 2012
  • 16. Should I be Using LinkedIn? 187,000,000 Registered users 33% | 52% Nonprofits and Associations using LinkedIn 16 @azurecollier 息 2012
  • 17. Tips for Using LinkedIn Manage your professional contacts and relationships Find individuals you know in a professional capacity Participate in discussions; recruit volunteers, attendees to your events Invite people to connect with your social media profiles, join your mailing list 17 @azurecollier 息 2012
  • 18. Anatomy of a LinkedIn Page Logo Cover photo Updates About Services 18 @azurecollier 息 2012
  • 19. Should I be Using Pinterest? 10,400,000 active users 16:40 is the average time spent on Pinterest 19 @azurecollier 息 2012
  • 20. Tips for Using Pinterest Pin your content & link to your website Pin others content Share interesting images related to your organization Ask people to share your pins 20 @azurecollier 息 2012
  • 21. Anatomy of a Pinterest Page Logo About Activity Stats Boards & pins 21 @azurecollier 息 2012
  • 22. Content: Engage, Inform, Recruit @azurecollier 息 2012
  • 23. What Do I Post? Think About a First Date Dont talk about yourself all the time Ask questions Show interest in their interests Before you post: What can I do to encourage them to share their opinions? 23 @azurecollier 息 2012
  • 24. Engaging Content Multimedia 24 @azurecollier 息 2012
  • 25. Engaging Content Multimedia Inspirational 25 @azurecollier 息 2012
  • 26. Engaging Content Multimedia Inspirational Ask a Question/Poll 26 @azurecollier 息 2012
  • 27. Engaging Content Multimedia Inspirational Ask a Question/Poll Humor/just for fun 27 @azurecollier 息 2012
  • 28. Inform Your Supporters News 28 @azurecollier 息 2012
  • 29. Inform Your Supporters News Education 29 @azurecollier 息 2012
  • 30. Inform Your Supporters News Education Events 30 @azurecollier 息 2012
  • 31. Inform Your Supporters News Education Events Industry 31 @azurecollier 息 2012
  • 32. Recruit New Volunteers Links to opportunities 32 @azurecollier 息 2012
  • 33. Recruit New Volunteers Links to opportunities Share news coverage 33 @azurecollier 息 2012
  • 34. Recruit New Volunteers Links to opportunities Share news coverage Thank your volunteers 34 @azurecollier 息 2012
  • 35. Recruit New Volunteers Links to opportunities Share news coverage Thank your volunteers Create and share multimedia 35 @azurecollier 息 2012
  • 36. Recruit New Volunteers Links to opportunities Share news coverage Thank your volunteers Create and share multimedia 36 @azurecollier 息 2012
  • 37. Have You Thought About Pinning on Pinterest Using statistics Creating volunteer profiles Asking/answering LinkedIn questions 37 @azurecollier 息 2012
  • 38. Maximum Exposure: Use All Your Channels Email Newsletter 38 @azurecollier 息 2012
  • 39. Maximum Exposure: Use All Your Channels Blog Twitter Facebook 39 @azurecollier 息 2012
  • 40. What Do I Do Next? @azurecollier 息 2012
  • 41. Claim Your Territory, Tell The Masses Create your profiles Website Link to all your channels on all your channels Business card Email signature Send an email 41 @azurecollier 息 2012
  • 42. Plan Your Content 42 @azurecollier 息 2012
  • 43. Monitor and Respond ASAP Answer questions Thank fans/followers for comments or shares Participate in conversations 43 @azurecollier 息 2012
  • 44. What Should I Monitor? your similar nonprofit nonprofits categories, experts + topics, influencers keywords 44 @azurecollier 息 2012
  • 45. Tools to Manage + Monitor TweetDeck and HootSuite 45 @azurecollier 息 2012
  • 46. Tools to Manage + Monitor NutshellMail track your insights reply from your inbox read fan comments 46 @azurecollier 息 2012
  • 47. Tools to Manage + Monitor Google Alerts 47 @azurecollier 息 2012
  • 48. Questions? @azurecollier 息 2012