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Social Media Nightmares

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Lougan Bishop
Lougan Bishop

This document provides tips for brands on social media. It recommends that brands monitor their social sphere, know how to respond to negative comments in a timely manner, and do so in a human way. It stresses being prepared with a crisis plan, actually apologizing if needed, and maintaining a standard of being awesome and helpful online.

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Social Media Nightmares
@lougan
Social Media Nightmares
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Brand
Scott Stratten @unmarketing unmarketing.com
Brand
Social Media
Social Media Nightmares
Social Media Nightmares
Social Media Nightmares
Social Media Nightmares
Social Media Nightmares
Social Media Nightmares
Social Media Nightmares
Social Media Nightmares
Social Media Nightmares
Social Media Nightmares
Social Media Nightmares
R.L. Stoller rlstollar.wordpress.com
Social Media Nightmares
Social Media Nightmares
Social Media Nightmares
Social Media Nightmares
Social Media Nightmares
Social Media Nightmares
Social Media Nightmares
Social Media Nightmares
Social Media Nightmares
Monitor your social sphere
Social Media Nightmares
Social Media Nightmares
Know how to respond to negative comments
Social Media Nightmares
Be timely with your responses
Social Media Nightmares
Social Media Nightmares
Be as human as possible
Don’t be sorry. Actually apologize
Social Media Nightmares
Absolutely, positively unacceptable
Social Media Nightmares
Social Media Nightmares
have a Crisis plan in place
be awesome
Questions?
for more louganoutloud.com

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Social Media Nightmares

Editor's Notes

  1. 2011