Social commerce uses social media to assist in online buying and selling of products and services. It allows consumers to get recommendations from friends on social networks and trust their opinions, leading companies to generate 50% of web sales through social media by 2015. Social commerce provides benefits like increased customer loyalty and sales by reaching new audiences through personalized experiences based on social interactions and user contributions on platforms like Facebook and Twitter.
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1. International Conference on Emerging Trends in
Social Commerce
Department Of Commerce [SFS]
Madras Christian College
2. Social commerce is a subset of electronic commerce that
involves using social media+ to assist in the online buying and
selling of products and services
What is Social Commerce ?
+online media that supports social
interaction and user contributions
4. Why Social Commerce ?
If I had to guess, Social commerce is the next to blow up.
Mark Zuckerberg
90% of purchases are subject to social influence
67% spend more online after recommendations
Predicted 30 million revenue for social commerce market in 2015
Gartner says companies will generate 50 percent of web sales via their social presence
and mobile applications by 2015
Nilsen Net Ratings says 70% of consumers trust friends opinion when making
purchasing decisions online
5. Notable Social Commerce sites
Refers to the process of buying & selling on Facebook
Over 550 million active users
Over 2 billion business pages on FB
Refers to the process of buying & selling on Twitter
Over 100 million tweets a day
Around 1.5 million business pages on Twitter
6. Benefits
Customer Loyalty
Personalized Shopping Experience
Improve Product , Decrease Returns
Reach New Audience
Supplier benefits
Gartner says companies will generate 50 percent of web sales via their
social presence and mobile applications by 2015
7. Benefits continued
Consumer benefits
Free Information
Saves Time
Better Product
Trusted Environment
Nilsen Net ratings says 70% of consumers trust friends opinion when making
purchasing decisions online