Sops
Download as DOCX, PDF
0 likes37 views
This document outlines the standard operating procedures for front of house employees at a cafe. Key points include: mobile phones, chewing gum, smoking, and jewelry are prohibited on the floor; arguing with seniors is not allowed; breakages will be charged to the responsible employee; cashiers are responsible for shortages; employees cannot leave the floor or change shifts without manager approval; late arrivals and absences will face penalties deducted from salaries. Repeated violations of procedures will result in warning letters and eventual termination.
Sops
- 1. SOPS OF FRONT OF THE HOUSE NO BODY CAN NOTUSE MOBILE PHONEON FLOOR CHEWING GUM/SMOKING/WEARINGRING OR BRASLET ON FLOOR ARE STRICKTLY NOT ALLOWED ARGUMENT ON FLOOR WITH SENIORARE NOT ALLOWED BREAKAGEWILL FULLY CHARGE TO RESPONSIBLE EMPLOYEE UN HYGINE CONDITION (withoutshave/untrimNail..etc) AREUNACCEPTABLE WRONG ORDER PUNCHINGWILL BE CHARGE TO RESPONSIBLEPERSON (CASHIEROR ORDER TAKER) AS PER THE COSTOF ORDER. CASHIERWILL BE RESPONSIBLEFOR THEIR SHORTAGE OF CASH(FLOAT,SALEOR CREDIT) YOU CAN NOTLEAVE FLOOR WITHOUT APPROVALOFDUTY MANAGER. NO BODY ARE NOTALLOWED TO SHIFTTHEIR DAY OFFOR SHIFT ON THEIR OWN DECISSION WITHOUT THE APPROVALOFDUTY MANAGER IN CASE OF TERMINATION OFANY EMPLOYEE COMPANYWILL NOT PAY THE PAIDWORKING DAYS OF THE TERMINATED EMPLOYEE. CLEARANCEOF ANYEMPLOYEE IN CASEOF RESIGN/TERMINATION WILLBE DONEWITH SALLERY OF ALL STAFF. UNIFORMWILL BE CHARGE TO EMPLOYEE IN CASEOF NOT SUBMITED. LATE COMMER(AFTER 10 MINUTS) WILL FACE OFPENALTY ACCORDINGTO PENULTY CHART EMPLOYEE ARE NOT ALLOWED TO ABSENTFROMDUTY WITHOUT APPROVALOFDUTY MANAGER ALL THE PENULTIES WILL BE DEDUCT FROMTHE SALLERIESOF EMPLOYEE. INCASEOFANY EMERGANCY ON THE DAY OFDUTY EMPLOYEE HIM SELF WILL MUST DIRECTLY INFORMTO DUTY MANAGERON CALL OTHERWISE ABSENTWILL BE CONSIDERED. D/O SIGNATURE:_______________________ OM SIGNATURE:_______________________ NOTE: IN CASE OF VIOLATION OF ANY SOPS OF GINYAKI ORIENTAL CAF ISLAMABAD 1st & 2nd WARNING LETTERS WILL BE ISSUED AND 3rd WARNING LETTER WILL BE CONSIDERED AS TERMINATION LETTER