Sphsc fall 2013 Tech Orietation
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This document provides an overview of the technology resources and support available through SPHSC. It introduces the technical staff, including Laura Jaurequi as the manager overseeing all aspects of technical support. It outlines guidelines for secure handling of protected health information according to HIPAA regulations. Resources described include the SPHSC website, SharePoint, software available through UW licenses, and various technology tools and labs on campus. Contact information is provided for technical support staff.
Sphsc fall 2013 Tech Orietation
- 2. Laura Jaurequi Technical Services Manger
- 3. Who we are and what we do: Were here to help you find, use and troubleshoot all departmental technology resources Laura: Tech Staff Manager Oversee all aspects of Tech Support Response management HIPAA Compliance Server maintenance, troubleshooting and backup Research Lab startups and troubleshooting Shared printers (EGL and Clinic office) Electronics Technician Paul: Webmaster/Graphic Design Website design and maintenance Web application development Graphics and PowerPoint assistance SPHINTRA issue go-to person Craig: Computer Support Analyst 2 Help Desk Responder Computer Labs (SCL and SRL) Desktop/Laptop support Desktop client backups General tech support
- 4. Tech Staff Schedule: Office Hours: Tech Staff Information on SharePoint
- 6. Tech Map
- 7. HIPAA Maintaining patient and subject information privacy SPHSC follows UW Medicine guidelines http://security.uwmedicine.org/guidance/policy/default.asp In transit and at rest Chief Information Security Officer website: http://ciso.washington.edu/ Health Insurance Portability and Accountability Act Safe computing guidelines: http://www.washington.edu/itconnect/security/securing-computer//
- 8. HIPAA Policy Statement: Electronic data in transit (e.g., email, "cloud" services, copying to removable media, text messaging, etc.) must be managed in a manner that prevents inappropriate access, data loss, or alteration Ways that protected data is transmitted: 1. Email 2. Mobile Phone 3. CD/DVD 4. USB Memory Sticks/Flash Cards 5. Laptops 6. Portable Hard Drives 7. Texting
- 9. Deskmail: our compliant email option for now. Email forwarding: SPHSC Student Clinicians are not permitted to set their University of Washington email accounts to forward automatically to non- University of Washington email accounts, i.e. personal email accounts such as AOL, Comcast, Hotmail, Yahoo, etc. Texting: goes without sayingtheres no need to do this.
- 10. http://security.uwmedicine.org/guidance/technical/Mobi Read and follow these procedures! We recommend that you do not use your UW Email account on your phone. If you must, under no circumstances can you email PHI from any locationif your phone is lost or stolen, patient information could be compromised.
- 11. None of these containing PHI should leave secure areas of our buildings!
- 12. 1. Do not save PHI on your personal laptops. 2. If you must, the laptop needs to be encrypted. http://security.uwmedicine.org/guidance/technical/mobile_devices/mobiledevice_ 3. Follow UW Safe computing rules. 4. Keep your anti-virus program and OS up to date.
- 13. Security Notes The HIPAA Privacy, Confidentiality, and Information Security Agreement is available at the clinic reception desk. Your signed agreement must be on file before you can use our computer labs or sphsc.net. On a shared computer, please close your web browser completely when finished with sphsc.net or any UW website (prevents next user from accessing secure web sites using your account). Do not share passwords Do not leave computer unattended when you are logged-in
- 14. SPHSC.NET
- 16. SharePoint
- 19. Free (or cheap) Software!
- 20. Software for the UW (UWare) Download software at reduced or no cost, thanks to various license agreements with software vendors. Most Popular Software Microsoft Software Apple Software Sophos Anti-virus Software SAS Software SPSS Software Annual License Adobe Suites
- 21. Microsoft Software for Current UW Students on All Campuses To download Student Technology Fee funded software, follow these links: Windows 8 Professional Upgrade Windows 7 Ultimate Upgrade Office Professional Plus 2010 or 2013 Microsoft Office 2011 for Mac
- 22. There are many UW Technology Resources available to you! Check them out! http://www.washington.edu/itconnect/it-connect-home/tools/ http://www.washington.edu/itconnect/it-connect-home/tools/ Emergency Response website: SPHSC Emergency Response Sign up for UW Alert: http://www.washington.edu/alert/index.php
- 23. Paul Menzel Webmaster, developer, & graphic designer 304 Eagleson menzel@uw.edu 206-685-7489
- 24. What I do Maintain our departments website Develop and maintain web apps Do graphic design, photography, and photo-editing Support classroom presentations
- 25. The web a brief look at: Room reservations Equipment reservations
- 26. Presentation Resources Equipment SPHSC Clinic Office (Equipment Reservations) Classroom Support Services Training Microsoft IT Academy at the UW PowerPoints built-in Help: Getting started
- 27. SPHSC Clinic Office (Equipment Reservations) Laptops Projectors Video Cameras & tripods Still camera Walkman Audio Equipment iPad w/ AAC software iPad w/ Words for Life And more! Reserve early there is a fair amount of demand for these items.
- 28. Classroom Support Services STF Equipment Loan Program Laptops Projectors Still Cameras Video Camera Audio Equipment Calculators Tablets(iPads) Items can be checked out for up to 14 official University work days. Reserve items by noon a day in advance of the day you want to pick them up. Free except for later-return fees.
- 29. Microsoft IT Academy at the UW Free to UW students Online learning materials covering virtually all Microsoft software Work at your own pace Basic computer literacy to advanced topics Covers PowerPoint 2007 and PowerPoint 2010 UW search on: IT academy
- 30. PowerPoints built-in help: Getting started If all else fails read the instructions. PowerPoints built-in learning materials are easily accessed, well organized, and searchable.
- 31. Thank you for your time
- 32. Craig McDonald Computer Support Analyst SPHSC Technology HelpDesk: First Respondent Maintenance of SPHSCs computer labs & facilities Troubleshooting and solving computer problems Advice and Training: Software Applications
- 33. Computing Support Resources SPHSCs computer support: phone: 206-616-5985, email: sphscc@uw.edu Web: depts.washington.edu/sphsc - click Sphintra & HelpDesk Request Web: www.sphsc.net - click HelpDesk UWs computer support: phone: 206-221-5000 email: help@uw.edu Web: www.washington.edu/itconnect
- 34. SPHSC Computer LabsTechnology Map Student Computer Lab (SCL): (first come, first serve) Clinic 153 Student Research Lab (SRL): (reservation required) Eagleson 005A
- 35. UW weblogin? -or- SPHSC Windows login? a) Weblogin for most web sites at UW b) SPHSC Windows login SPHSC department computers Audiology Patient Calendar Some department web sites: sphsc.net SPHSC SharePoint Computer lab printing
- 36. SPHSC Windows Login Your Username is: NETIDyouruwnetid The backslash character () is located just above the ENTER key on the keyboard
- 37. Computer Lab Printing Prepay at the clinic reception desk -- minimum $5 -- will be added to your account.
- 38. Computer Lab Printing 12 cents per page, color or black and white. If you check your account balance and printing history using the computer lab printing web site, your username is: NETIDyouruwnetid
- 39. SPHSC Technology Overview Welcome and Best Wishes!