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SpinVox & Twitter: Extending Customer Service

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Originally put together for the Porter Novelli 'Everything about Twitter Day', this presentation gives a brief overview of how James Whatley - aka @whatleydude - uses Twitter daily for and on behalf of his employer, SpinVox.

“ @whatleydude”

It’s Simple Be Yourself Add Value Aid the needy Correct facts Answer when called (but refrain from wading in) And ultimately...

“ Why are you here?”

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SpinVox & Twitter: Extending Customer Service

2. “ @whatleydude”

3. @whatleydude

9. “ But why?”

16. It’s Simple Be Yourself Add Value Aid the needy Correct facts Answer when called (but refrain from wading in) And ultimately...

17. “ Why are you here?”

Editor's Notes

Why are you here? You’re here to learn right? Right then... Let’s start. SpinVox. Yes, that’s right – that’s where I work. SpinVox converts Voice into Text. So in practice; if you leave me a voicemail I get it as an SMS and an email. Verbatim. It’s pretty cool. Anywhoo... My name’s James Whatley and on Twitter, I’m known as...