Sr. Account Management March 2016
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Ilka M. Ramirez is seeking a leadership position to develop a strong, motivated team and help an organization grow successfully. She has over 15 years of experience in account management, operations management, and customer service leadership in the insurance industry. Her core competencies include leadership, employee development, project management, and problem solving. Currently she is a Lead Account Manager at TIA Group, where her responsibilities include new client implementation, account management, and benefit administration.
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Resume_tracy kot Professional Resume 2016Tracy Kot
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Tracy B. Kot has over 15 years of experience in client services and healthcare, specializing in client relationship management, account management, and project management. She has a track record of successfully growing revenue, improving productivity and client satisfaction. Her skills include relationship building, contract negotiations, process improvement, and training and development. She currently works as a Senior Account Manager for USI Southwest, where she manages a complex book of business and provides excellent customer service.SHANTHANAND RAJARAM GAJULA
SHANTHANAND RAJARAM GAJULAshanthanand gajula
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Shanthanand Rajaram Gajula is seeking a manager position with over 12 years of experience in banking operations and HR management. He has a proven track record of streamlining processes, managing teams, and generating reports. His most recent role was as a Manager at Axis Bank where he played a key role in salary processing and ensured tasks were completed on time.Ad
Sr. Account Management March 2016
- 1. Ilka M. Ramirez 3354 Le Blanc San Antonio, TX 78247 210-683-1010 imr1010@satx.rr.com My objective is to obtain a position, in which I am given the opportunity to play a direct role in the unlimited growth and success of a solid organization by developing a strong, motivated and engaged team. I am a Self-motivated, dependable, energetic and effective leader who has the drive and determination to consistently achieve success. At ease in high stress,fast-paced environments with emerging and multiple responsibilities. I am an excellent team motivator with strong employee development skills and a reputation as a hard worker who is focused on organizational goals and quality performance. Core Competencies Strong Leadership Account Management Team Oriented Employee Development Performance Management Process Improvement Project Management Incentive Programs Bilingual MS Office Proficiency Strong Problem Solving Abilities Cost Management Professional Experience TIA Group, LLC Agency and PEO Lead Account Manager 2014- Present Communication,Implementation,RFP process,and on-going Account Management fornew and existing groups ranging in size of 2 lives up to 100+ for agency and PEO. Organize and participate as needed in open enrollment meetings. Lead complete new client implementation/renewalset-up and close-out including employee spreadsheet and employer deduction files to a successful conclusion. Responsible for implementation of PEO accounts including set-up of Health Questionnaires. Maintain Open Enrollment material including Benefit Guides and Carrier material. Coordinate first month billing audits for new and existing client after implementation/renewal. Responsible for organizing 5500 and PCORI annual reporting. Create, organize and maintain and all client communication and updates. Resource for ongoing industry, current market and underwriting information. Responsible for maintain Client Service Timelines and Weekly Task Logs. Developed and maintain Benefits Departments Procedures Manual Spanish Translations as needed. Frost Insurance, San Antonio, TX Account Manager 2013 Responsible for retention and management of 50+ Fully Insured and Self-Funded groups ranging from small to large size accounts. Responsible for all renewal process of block of business.
- 2. Coordination of Employee Communication, Implementation and on-going Account Management for accounts. BMA, Inc.,San Antonio, TX Manager - Service and Operations 2012 - 2013 Responsible for day-to-day management of Operations team including inventory, quality, work load, schedules and metric performance for Claims, Customer Service, Flex and Provider Ads Teams. Develop Performance Reports for key Operational positions (Customer Service, Claims and Flex Analyst) Responsible for Provider Appeals and Medical Necessity reviews. Developed and maintain Client issues log for top accounts. Benefit Planners / United HealthCare / UMR, San Antonio, TX Director - Service and Operations 2000-2012 Provide ongoing operations leadership, guidance and direction including performance management, inventory management, quality assurance, member satisfaction, and financial disciplines for Claims/Customer Service center with approximately 175 employees. Responsibilities included establishing performance metrics for all operations teams including claims, customer service and all support departments. Experience with IEX technology to schedule and forecast member calls. Responsible for obtaining customer service call metrics (30 seconds ASA, 5:00 call duration) Accountable for major expense reduction projects including full platform migration and global outsourcing initiatives. Executive relationship management of top revenue accounts. Responsible for enrollment process of over 350 clients including ID card maintenance. COBRA and Flex Administration Developed high performance employees through performance management, goals and expectations. Lead Operations Excellence Six Sigma project to reduce increase productivity. Incentive compensation programs for productivity based positions Continuous Educations Texas Life and Health License Data Confidentiality Code of Conduct and Policy Attestation Fraud, Waste and Abuse Training Privacy and Security Training The Managers Role in Affirmative Action HIPAA Individual Rights