ºÝºÝߣ

ºÝºÝߣShare a Scribd company logo

Sr. VoIP Engineer

•Download as DOCX, PDF•
•
Faisal Khan
Faisal Khan

This document is a resume for a professional seeking a position as a senior VoIP engineer. The summary highlights: - Over 5 years of experience administering, configuring, implementing, and troubleshooting VoIP servers and call center environments using technologies like Asterisk, FreePBX, and Jive Communications. - Current role involves provisioning IP phones, trunks, extensions and call routing, as well as analyzing call quality, records, and reports. - Previous roles include senior VoIP engineer roles developing IVRs and routing, and an executive network engineer role supporting VoIP and TDM networks for an ISP. - Relevant skills and certifications include Cisco CCNA Voice, CCNP

1 of 3
Download to read offline
PROFESSIONALOBJECTIVES Seeking an attractive working environment in one of the market leading companies, where going the extra mile is appreciated and rewarded. Ambitious to experience the challenging environment of a progressive organization, with an aim to contribute positively towards the objectives of the organization using the best of my professional skills and capabilities. Work Experience Sr. VoIP Engineer at CureMD / January 2016 – Present Working in CureMD as a Sr. VoIP Engineer/Developer, I am responsible for Performing advanced diagnostics and maintenance on VoIP Servers when additional expertise is required. Performs customization and system administration for VoIP network management, task/project management, documentation, and utility packages on VoIP Servers. Analyzes, Recommends, and Evaluates new hardware (IP PHONES) and communications products for network compatibility and applicability. JOB Responsibilities - Administration, Configuration, Implementation and Managing VoIP Servers, Cloud PBX Jive Communications and Call Center Environment (Asterisk, FreePBX, PSTN(DAHDI)) - Provisioning of IP Phones on daily basis and need basis. - Provisioning of VoIP Lines & Systems (Primary & Secondary & JIVE PBX NY & PTCL). - IP Extensions Administration such as Name Change Request, VoiceMail Activation with Password protection. - Allow Access of Call Recordings to Higher Management as well as Team Leads of Departments such as BCM/BILLING/POT/CS/MARKETING. - Quality of Service (QoS of Audio) Testing of VoIP Lines such as CureMD Support/BCM/POT/MU Team/MARKETING/FINANACE. - Entertain Requests for New IP stations and Voice Mail Setup. - Providing support to Call Center Agents such as Queue update requests, Ring Groups, Custom Dialplans, Time Conditions, Voicemail Service, Call Recordings, CID Manipulation etc. - Handle any Routing Requests to NY office such as CS, BCM, and POT. - Provisioning of VoIP Providers account on daily basis. - Setting and Management of Time Based Calling, Office hours and After Office hours. - Setting up Access Number or Inbound Calling. - Provisioning of IP Trunks with SIP Providers. - Writing of new Dialplans based on outbound and inbound routing. - Entertain and setup Pinless and Pin based routing + calling on demand basis. - Follow me/Find me configurations to Mobile Numbers. - Complete Analysis of ACD/ASR Reports and Call Data Records (CDRs) & their attributes. - Entertaining requests of fetching CDR Reports against set of instructions provided py any Department such as requests of CDR reports from CS of certain duration. - Administrating, Configuring, Managing and Troubleshooting of Mail Server Postfix for email notifications such as notifications of voicemail and security notifications. DeploymentTasks: - Security at VoIP Server (Fail2ban) with Mail Notification - Security Rules at ASA 5505 - Smooth Deployment of IVRs - Development of VoIP Reporting Portal - Jive setup with AWS S3 for storage Faisal Ahmad KhanAddress: 355L JOHAR TOWN L BLOCK(LAHORE) Contact: +92 333 697 3403 Email: faisal.jamil.khan@gmail.com
- Nagios Server Deployment for Monitoring of VoIP servers - Setup Video Calling on FreePBX Sr. VoIP Engineer / Developer at Vopium / March 2015 – January 2016 Working in Vopium as a Sr. VoIP Engineer/Developer, I am responsible for Administrating, Configuring, Implementation, Troubleshooting and Managing VoIP Servers. Providing support for VoIP Calling solution, Conference Calling and SMS Campaign Handling. JOB Responsibilities - Administration, Configuration, Implementation and Managing VoIP Servers (Asterisk, OpenSIPs, FreePBX, FreeRADIUS) - Configure OpenSIPs for load balancing and high availability of Media Servers. - Perform Troubleshooting Tasks, NAT related issues like (one way muting, two way muting etc). - Deployment of SMS Gateways (KANNEL) and SMS Campaigns Handling. - Configuring and Troubleshooting Billing Servers and AAA servers (FreeRADIUS) - Smooth Development of IVRs & RBT using Asterisks AGI in PERL with MySQL and Redis Databases. Executive VoIP/Network Engineer with Experience in ISP/ITSP at Wateen / May 2012 – March 2015 Working in Wateen Telecom Pakistan as an Executive Engineer CORE network operations and responsible for smooth running of VOICE Networks. Working on the LIVE CLASS-4 network of Wateen LDI having Millions minutes of traffic volume. Providing back office support for LIVE C4 Network supported by VOIP (Voice over IP) and TDM networks. JOB Responsibilities - Providing technical support to VOICE NOC for VOIP (Voice over IP) and TDM networks. - O&M tasks on International Gateways to maintain QoS for International routes. - Hands on experience specially on routing & translations on different soft switches like SONUS, NEXTONE & ODINE. Media Gateway, Signaling Gateway, Policy Server (PSX), EMS. - PSTN trunk groups, IP trunk groups, E1s, CICs & channels, Static calls, SS7 signalling Links, Routes, Labels, Numbering plans, IP Interconnects etc. - Implementing VoIP & TDM Interconnections to National and International carriers and destinations. - Implementing the emergency services and helplines like 911, 15, 1217 etc on soft switch end. -Complete analysis of ACD/ASR Reports and Call Data Records (CDRs) and pointing out the Technical reasons for issues, bugs and errors such as: -Call failure -Call muting -High PDD -Premature charging / FAS -Low ACD, CSR and ASR etc. PROFESSIONALSKILLS SONUS SOFT SWITCH & GSX (Media Gateway) & SGX (Signalling Gateway) & Fault Manager NEXTONE VOIP Gateway VoIP Skills / Trainings Training on VOIP and LDI systems -Overview of VOIP and LDI system. -Overview of Wateen Backbone LDI system -Call Data Record importance, its main components and detailed discussions on the fields mostly used for analysis. -VOIP/TDM routing plan testing and implementation as per requirement. -Problem solving tact and techniques usually required for LDI systems.
Core Networking Skills Hands-on work out on following devices -Cisco IOS Routers -Cisco Catalyst, TP Link, D-Link - Routing / Switching Technologies - LAN / WAN / IP Services Professional Certifications / Trainings -Cisco Certified Network Associate (Certified) CSCO12532962 -Cisco Certified Network Professional (CCNP) -Cisco Certified Network Associate Voice (CCNA VOICE) -Cisco Certified Network Professional Voice (CCNP VOICE) Education M.Sc. (Telecommunication Systems) 2010 – 2012 Bahuddin Zakariya University, Multan

More Related Content

Sr. VoIP Engineer

  • 1. PROFESSIONALOBJECTIVES Seeking an attractive working environment in one of the market leading companies, where going the extra mile is appreciated and rewarded. Ambitious to experience the challenging environment of a progressive organization, with an aim to contribute positively towards the objectives of the organization using the best of my professional skills and capabilities. Work Experience Sr. VoIP Engineer at CureMD / January 2016 – Present Working in CureMD as a Sr. VoIP Engineer/Developer, I am responsible for Performing advanced diagnostics and maintenance on VoIP Servers when additional expertise is required. Performs customization and system administration for VoIP network management, task/project management, documentation, and utility packages on VoIP Servers. Analyzes, Recommends, and Evaluates new hardware (IP PHONES) and communications products for network compatibility and applicability. JOB Responsibilities - Administration, Configuration, Implementation and Managing VoIP Servers, Cloud PBX Jive Communications and Call Center Environment (Asterisk, FreePBX, PSTN(DAHDI)) - Provisioning of IP Phones on daily basis and need basis. - Provisioning of VoIP Lines & Systems (Primary & Secondary & JIVE PBX NY & PTCL). - IP Extensions Administration such as Name Change Request, VoiceMail Activation with Password protection. - Allow Access of Call Recordings to Higher Management as well as Team Leads of Departments such as BCM/BILLING/POT/CS/MARKETING. - Quality of Service (QoS of Audio) Testing of VoIP Lines such as CureMD Support/BCM/POT/MU Team/MARKETING/FINANACE. - Entertain Requests for New IP stations and Voice Mail Setup. - Providing support to Call Center Agents such as Queue update requests, Ring Groups, Custom Dialplans, Time Conditions, Voicemail Service, Call Recordings, CID Manipulation etc. - Handle any Routing Requests to NY office such as CS, BCM, and POT. - Provisioning of VoIP Providers account on daily basis. - Setting and Management of Time Based Calling, Office hours and After Office hours. - Setting up Access Number or Inbound Calling. - Provisioning of IP Trunks with SIP Providers. - Writing of new Dialplans based on outbound and inbound routing. - Entertain and setup Pinless and Pin based routing + calling on demand basis. - Follow me/Find me configurations to Mobile Numbers. - Complete Analysis of ACD/ASR Reports and Call Data Records (CDRs) & their attributes. - Entertaining requests of fetching CDR Reports against set of instructions provided py any Department such as requests of CDR reports from CS of certain duration. - Administrating, Configuring, Managing and Troubleshooting of Mail Server Postfix for email notifications such as notifications of voicemail and security notifications. DeploymentTasks: - Security at VoIP Server (Fail2ban) with Mail Notification - Security Rules at ASA 5505 - Smooth Deployment of IVRs - Development of VoIP Reporting Portal - Jive setup with AWS S3 for storage Faisal Ahmad KhanAddress: 355L JOHAR TOWN L BLOCK(LAHORE) Contact: +92 333 697 3403 Email: faisal.jamil.khan@gmail.com
  • 2. - Nagios Server Deployment for Monitoring of VoIP servers - Setup Video Calling on FreePBX Sr. VoIP Engineer / Developer at Vopium / March 2015 – January 2016 Working in Vopium as a Sr. VoIP Engineer/Developer, I am responsible for Administrating, Configuring, Implementation, Troubleshooting and Managing VoIP Servers. Providing support for VoIP Calling solution, Conference Calling and SMS Campaign Handling. JOB Responsibilities - Administration, Configuration, Implementation and Managing VoIP Servers (Asterisk, OpenSIPs, FreePBX, FreeRADIUS) - Configure OpenSIPs for load balancing and high availability of Media Servers. - Perform Troubleshooting Tasks, NAT related issues like (one way muting, two way muting etc). - Deployment of SMS Gateways (KANNEL) and SMS Campaigns Handling. - Configuring and Troubleshooting Billing Servers and AAA servers (FreeRADIUS) - Smooth Development of IVRs & RBT using Asterisks AGI in PERL with MySQL and Redis Databases. Executive VoIP/Network Engineer with Experience in ISP/ITSP at Wateen / May 2012 – March 2015 Working in Wateen Telecom Pakistan as an Executive Engineer CORE network operations and responsible for smooth running of VOICE Networks. Working on the LIVE CLASS-4 network of Wateen LDI having Millions minutes of traffic volume. Providing back office support for LIVE C4 Network supported by VOIP (Voice over IP) and TDM networks. JOB Responsibilities - Providing technical support to VOICE NOC for VOIP (Voice over IP) and TDM networks. - O&M tasks on International Gateways to maintain QoS for International routes. - Hands on experience specially on routing & translations on different soft switches like SONUS, NEXTONE & ODINE. Media Gateway, Signaling Gateway, Policy Server (PSX), EMS. - PSTN trunk groups, IP trunk groups, E1s, CICs & channels, Static calls, SS7 signalling Links, Routes, Labels, Numbering plans, IP Interconnects etc. - Implementing VoIP & TDM Interconnections to National and International carriers and destinations. - Implementing the emergency services and helplines like 911, 15, 1217 etc on soft switch end. -Complete analysis of ACD/ASR Reports and Call Data Records (CDRs) and pointing out the Technical reasons for issues, bugs and errors such as: -Call failure -Call muting -High PDD -Premature charging / FAS -Low ACD, CSR and ASR etc. PROFESSIONALSKILLS SONUS SOFT SWITCH & GSX (Media Gateway) & SGX (Signalling Gateway) & Fault Manager NEXTONE VOIP Gateway VoIP Skills / Trainings Training on VOIP and LDI systems -Overview of VOIP and LDI system. -Overview of Wateen Backbone LDI system -Call Data Record importance, its main components and detailed discussions on the fields mostly used for analysis. -VOIP/TDM routing plan testing and implementation as per requirement. -Problem solving tact and techniques usually required for LDI systems.
  • 3. Core Networking Skills Hands-on work out on following devices -Cisco IOS Routers -Cisco Catalyst, TP Link, D-Link - Routing / Switching Technologies - LAN / WAN / IP Services Professional Certifications / Trainings -Cisco Certified Network Associate (Certified) CSCO12532962 -Cisco Certified Network Professional (CCNP) -Cisco Certified Network Associate Voice (CCNA VOICE) -Cisco Certified Network Professional Voice (CCNP VOICE) Education M.Sc. (Telecommunication Systems) 2010 – 2012 Bahuddin Zakariya University, Multan