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??? ???????? ????????? ????ESP???.??????.???????? ?????,??????? ????? ??????? ??????? ???? ??????? ??????????? ?????????? ?????????? ?????? ????????? ???????? Six Sigma Methodology Organization¨s Mission & Vision Strategic Planning Process Performance Management Process People Culture & Competences Lean Methodology Organization¨s Operating Model & Guiding Principles Mistake - Proofing Value Stream Mapping Customers Suppliers Product Leadership Operational Excellence Customer Intimacy Supplier ManagementProcess Customer CollaborationProcess Strategy Deployment & Hoshin Planning Key Performance Indicators & Balanced Scorecards Kaizen Standard Work ???????? ??????? ??????? ??????????? ?????????? ??????? ?????????? ????? ?????????BPI ???-CPI??????? ??????????? ???? ??????????? ???????? ??????? ???? ???????? ???????? ???????? ????????? ??????? ??????????????????
??? ???????? ????????? ????ESP???.??????.???????? ?????,??????? ????? ??????? ??????? ???? ??????? ??????? ??????? ??????? ?????-??????? ??????? ???????Hoshin Kanri ?????????-X????Hoshin???????????????????????????????????? ?????????????????????????????????????: ??????????????????? ???????????????????? ?????????????? ????????????????????????????? ????????????????????? ?????????????????????????????????????????????????????????????,?????????,????????, ???????????????????????????????????????????????. ???????,???????????????????????????,???????????????????????????????????????????????????????.
??? ???????? ????????? ????ESP???.??????.???????? ?????,??????? ????? ??????? ??????? ???? ??????? 7. ´ x 6. Initiate RFQ Process for Customer Service x x x x 5. Implement reliability program for new products x x x x x x 4. Establish LSS Black Belt project for return drivers x x x x x 3. Establish & train order-to-cash process team x x 2. Identify Lean Six Sigma consulting company x x x 1. Define Lean Six Sigma Program x x x QualityManager SystemTestManager SystemsEngineeringManager CustomerSupportManager ´ x $15M in annualized cost savings in 2012 x x x x x x Order-to-Cash cycle time reduction of 25% x x x DSO reduction from 90 days to 45 days x x x x Return Rate reduction from 15% to less than 8% x x x ´ Rev: <Rev#> Revised: <Date> Author: <Name> Status: Draft - Not Released 4.´ 3.ImproveNetPromoterScoreto+50% 2.ReduceDSOfrom90daystolessthan45 days 1.ReduceOperatingCostsby15% 1.ImplementaLeanSixSigmaProgram 2.Map&streamlineorder-to-cashprocess Resource Planning Operational Excellence Consulting Strategy Deployment Matrix 2012 3.ResolveTOP3productreturndrivers 4.Improveproductverificationandvalidation 5.OutsourceCustomerServicefunction 6.´ Measures & Targets Action Items StrategicInitiatives StrategicObjectives Measures & Targets Action Items StrategicInitiatives StrategicObjectives ????????? ???????? ???? ???????????? ???????? ???? ????????? ????????? ?????? ????????(BSC) ???????????? ????????? ???????? ???? ????????? ???????????? ????????? ???????? ???? ????????? ?????? ??????? ??????? ?????? ???????? ??????? ???????Hoshin
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