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Desktop PC, Portable PC, Tablets, Smart Phone?? ???? Smart Connected Device? 2019??? 37.1%(????? 51%)? ??? ??? ???? ????.??? ???? ???? ??? ??? ?????? ??? 2020??? ????? ??? 500??? ?? ??? ? ??? ???? ????.
![- 500 1,000 1,500 2,000 2,500
2019
2014 7.3% 9.5% 12.5% 70.7%
4.8% 6.8% 10.7% 77.7% 2014-2019 CAGR 6.5%
Smart Connected Device Shipment, 2014 and 2019
[ Source: IDC Worldwide Quarterly Smart Connected Device Tracker, March 20, 2015 ]
(unit : $M)
Desktop PC Portable PC Tablets Smart Phone
Growth Rate
37.1%
51%](https://image.slidesharecdn.com/rsupport-casestudies-smart-connected-device-160726023103/85/-3-320.jpg)
![Connected Device 2003 and 2020 Forecast
0.5
25
50
6.3 7.3 7.6
2003 2010 2015 2020
World Population
Connected Devices
(unit : $B)
~ 5 Connected
Devices
Each per customer in
mature markets
1.5 Billion
Vehicles
Connected, not
counting railways
3 Billion Utility
Meters
Electricity, gas and
water
100 Billion
Processors
Communicating
processing info
$1.2 Trillion in
Revenues
Smart devices, smart
buildings
[ Source: IBM InterConnect KeyNote by Virginia Rometty CEO , Oct, 2013 ]](https://image.slidesharecdn.com/rsupport-casestudies-smart-connected-device-160726023103/85/-4-320.jpg)
![0 200 400 600 800 1000 1200
2019
2015
Remote Support Software, 2015 and 2019 Forecast
[ Source: IDC Worldwide Clientless Remote Support Software 2015-2019 Forecast, Jan 2015]
(unit : $M)
Growth Rate
87.8%
2015-2019 CAGR 17.4%](https://image.slidesharecdn.com/rsupport-casestudies-smart-connected-device-160726023103/85/-5-320.jpg)
![IT Managers¨ Top Initiatives
[ Source: www.aicpa.org, B2B Forum IoT session by Samsung Business, Sept 2015]
1. Control and Use of Mobile Devices
2. Information Security
3. Data Retention Policies and Structure
4. Remote Access
5. Staff and Management Training
?
?
?](https://image.slidesharecdn.com/rsupport-casestudies-smart-connected-device-160726023103/85/-7-320.jpg)
![support for customer
43.5%
?????????????
[source : RSUPPORT, ｀???+????+??+?? ?? ??? ??¨, April 2014]
support for both
26.1%
support for employee
30.4%
used rate
of
RSUPPORT,
＾RemoteCall + mobile pack￣
(2014)](https://image.slidesharecdn.com/rsupport-casestudies-smart-connected-device-160726023103/85/-8-320.jpg)
![??? ?? ??
19.7
21.8
23.7
29
37.4
26.6
28.9
33.9 34.1 34.5 34.5
29.8
22.1
20.4
17.8
13.7
15.5
13.3 13
12.2
11.3 11.2
2005 2006 2007 2008 2009 2010 2011 2012 2013 2014.
1Q
2014.
2Q
???
??
????
??? ??
[source : Bank of Korea]
???](https://image.slidesharecdn.com/rsupport-casestudies-smart-connected-device-160726023103/85/-15-320.jpg)
![5minute
????
So, What is benefit?
AHT ??? ?? ?? ?? ??? ??1. ?? ??
????? +3.4?
[???? H?? ?? ??? ?? ???? ?? ?? ??]
AHT -71%
?? ?? ??? ??? ?? ?? ?? ??? ?? ??? (20? ★ 6?: 14? ??)
- 35,000? ?(??? 14? X ?? 2,500? ? ??)
?? ???? ?? ??
+ 900? ?(???? Enterprise 6? ID ?? ??, ?? ?? 150? ? )
?? ?? ?? ???
- 34,100? ?
?? ??? ??
???? ??? ??
17minute
????
☆ AHT(Average Handle Time)](https://image.slidesharecdn.com/rsupport-casestudies-smart-connected-device-160726023103/85/-29-320.jpg)
![So, What is benefit?
???? ?? ??? ?? ?? ??? ??2. ?? ?? ??
42minute
???? 10minute
????
????? ??? ?? ??? ?? ??? (2?? 8? ??? ??: 6? ?? ??)
- 24,000? ?(?? ?? 6? X ?? 4,000? ? ??)
?? ???? ?? ??
+ 300? ?(???? Enterprise 2? ID ?? ??, ?? ?? 150? ? )
?? ?? ?? ???
- 24,700? ?
?? ?? ??? ??
???? ??? ??
[B????? ?? ?? ??? ?? ???? ?? ??]
?????? -76% ????? +4.2?](https://image.slidesharecdn.com/rsupport-casestudies-smart-connected-device-160726023103/85/-30-320.jpg)
![3. ?? ?? ??? ?? ???? ??? ??? ???? ?? ??
So, What is benefit?
[S/W???? R?? ?? ? ?? ?? ??? ??? ?? ???? ?? ??]
???? -80% ?????? +40?
45minute
????
30Hour
????
???
???
???
+
?? ?? ??? ?? ?? ??? ??? (10? ★ 2?: 8? ??)
- 800? ?(2? X ?? 50? ?(??? ??) X ?? 8? ??)
?? ???? ?? ??
+ 150? ?(???? Enterprise 1? ID ?? ??, ?? ?? 150? ? )
?? ?? ?? ???
- 650? ?
?? ?? ?? ??? ??
???? ??? ??](https://image.slidesharecdn.com/rsupport-casestudies-smart-connected-device-160726023103/85/-31-320.jpg)
![ProductIntroduce
[B2B]remotesupportforPC&mobile&video
[B2BC]remotecontrolforPC
[B2BC]remotecontrolforMobile
[B2C]screenrecorderforPC&Mobile](https://image.slidesharecdn.com/rsupport-casestudies-smart-connected-device-160726023103/85/-36-320.jpg)
??? ???? ????? ??? ???? ??? ????
- 1. ??? ???? ????? ??? ???? ??? ???? ???, Joomyung Lee Chief Manager, B2B Marketing Team Golbal Marketing Division
- 2. Smart Connected Device? Desktop PC Portable PC Tablets Smart Phone
- 3. - 500 1,000 1,500 2,000 2,500 2019 2014 7.3% 9.5% 12.5% 70.7% 4.8% 6.8% 10.7% 77.7% 2014-2019 CAGR 6.5% Smart Connected Device Shipment, 2014 and 2019 [ Source: IDC Worldwide Quarterly Smart Connected Device Tracker, March 20, 2015 ] (unit : $M) Desktop PC Portable PC Tablets Smart Phone Growth Rate 37.1% 51%
- 4. Connected Device 2003 and 2020 Forecast 0.5 25 50 6.3 7.3 7.6 2003 2010 2015 2020 World Population Connected Devices (unit : $B) ~ 5 Connected Devices Each per customer in mature markets 1.5 Billion Vehicles Connected, not counting railways 3 Billion Utility Meters Electricity, gas and water 100 Billion Processors Communicating processing info $1.2 Trillion in Revenues Smart devices, smart buildings [ Source: IBM InterConnect KeyNote by Virginia Rometty CEO , Oct, 2013 ]
- 5. 0 200 400 600 800 1000 1200 2019 2015 Remote Support Software, 2015 and 2019 Forecast [ Source: IDC Worldwide Clientless Remote Support Software 2015-2019 Forecast, Jan 2015] (unit : $M) Growth Rate 87.8% 2015-2019 CAGR 17.4%
- 6. Remote Support Software, 2015 and 2019 Forecast ＾Growth in the clientless remote support software market is very strong. The market grew over 35%￣ - Worldwide Clientless Remote Support Software 2013 Vendor Shares, IDC 2014
- 7. IT Managers¨ Top Initiatives [ Source: www.aicpa.org, B2B Forum IoT session by Samsung Business, Sept 2015] 1. Control and Use of Mobile Devices 2. Information Security 3. Data Retention Policies and Structure 4. Remote Access 5. Staff and Management Training ? ? ?
- 8. support for customer 43.5% ????????????? [source : RSUPPORT, ｀???+????+??+?? ?? ??? ??¨, April 2014] support for both 26.1% support for employee 30.4% used rate of RSUPPORT, ＾RemoteCall + mobile pack￣ (2014)
- 9. What about your company? ??? ??? ?????? ?
- 11. ＾??? ???? ??? ???, ?? ??? ??? ?? ?? ??? ??? ???? ????? ??? ?? ??? ????? ?????. ＄ ＄ ＄ ＄ ? ???????? ?? ????? ????? ???? ???? ???? ????? ?? ??? ? ? ??? ???? ? ? ??? ? ? ?? ???? ???? ??????.￣ < ＄ ＄ ＄ ＄ CS IT ?? ＄ ＄ ＄ ?? > ＄ ＄ Telepresence ???
- 12. ＾??? ???? ??? ???, ?? ??? ??? ?? ?? ??? ??? ???? ????? ??? ?? ??? ????? ?????. ＄ ＄ ＄ ＄ ? ???????? ?? ????? ????? ???? ???? ???? ????? ?? ??? ? ? ??? ???? ? ? ??? ? ? ?? ???? ???? ??????.￣ < ＄ ＄ ＄ ＄ CS IT ?? ＄ ＄ ＄ ?? > ??? ??? ??? ??? ＄ ＄ Telepresence
- 13. ＄ ＄ ＄ ???? ??? ＾???? ???? ? ???? ?? ?? ??? ???? ????. ?? ??? ?? ???? ???? ????? ? ? ??? ?? ??? ?? ????? ?? ??? ??? ??? ????? ??? ?? ?? ??? ??? ＄ ＄ ＄ ＄ ???? ??? ??? ???? ?????. ??? ??? ??, ??? ? ?? ?? ???? ???? ? ?????.￣ < ＄ ＄ ＄ ＄ IT?? ＄ ＄ ＄ ?? > ???
- 14. ＾???? ???? ? ???? ?? ?? ??? ???? ????. ?? ??? ?? ???? ???? ????? ? ? ??? ?? ??? ?? ????? ?? ??? ??? ??? ????? ??? ?? ?? ??? ??? ?? ?? ???? ??? ??? ???? ?????. ??? ??? ??, ??? ? ?? ?? ???? ???? ? ?????.￣ < ＄ ＄ ＄ ???? IT?? ＄ ＄ ＄ ?? > Streaming ＄ ＄ ＄ ?? ?? ???? ??? ???
- 15. ??? ?? ?? 19.7 21.8 23.7 29 37.4 26.6 28.9 33.9 34.1 34.5 34.5 29.8 22.1 20.4 17.8 13.7 15.5 13.3 13 12.2 11.3 11.2 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014. 1Q 2014. 2Q ??? ?? ???? ??? ?? [source : Bank of Korea] ???
- 16. ??? ??? ?? ??? ??? Security Edition 1. Control and Use of Mobile Devices 2. Information Security 3. Data Retention Policies and Structure 4. Remote Access 5. Staff and Management Training ? ? ? ???
- 17. ??? ??? ?? ??? ??? Security Edition 1. Control and Use of Mobile Devices 2. Information Security 3. Data Retention Policies and Structure 4. Remote Access 5. Staff and Management Training ? ? ? ???
- 18. ??? ??? ?? ??? ??? Security Edition 1. Control and Use of Mobile Devices 2. Information Security 3. Data Retention Policies and Structure 4. Remote Access 5. Staff and Management Training ? ? ? ???? 1?? ??? ?? 3?? ???/???? ??? ???? ??? 2?? ?? ??/?? ???
- 19. ???? ?? T??? - C2C Mobile 2 Mobile SK Telecom ??? ?? ?? 50? ?? ? 20%
- 20. Mobile 2 Mobile SK Telecom ??? ?? ?? 50? ?? ? 20% Remotely ??/?? ??/?? ??? ?? ???? ??? ???? ?? T??? - C2C
- 21. Mobile 2 Mobile SK Telecom ??? ?? ?? 50? ?? ? 20% Remotely ??/?? ??/?? ??? ?? ???? ??? ???? ?? T??? - C2C
- 22. SMART SUPPORT for SMART UX ??? ??? ??? ???
- 23. SMART SUPPORT for SMART UX PC to Printer Support Provide Seamless Tech Support. Solve any software related issue remotely without costly site visits. ??? ??? ??? ??? ???
- 24. SMART SUPPORT for SMART UX PC to Printer Support Provide Seamless Tech Support. Solve any software related issue remotely without costly site visits. Paper jam? Show customers how to fix it remotely. For simple problems, see and guide customers to resolve the issue. Visual Support for Field ??? ???
- 25. SMART SUPPORT for SMART UX PC to Printer Support Provide Seamless Tech Support. Solve any software related issue remotely without costly site visits. Visual Support for Field Paper jam? Show customers how to fix it remotely. For simple problems, see and guide customers to resolve the issue. Mobile to Printer Support Keep Customers Satisfied Provide live support from anywhere, at anytime. ??? ??? ??? ??? ???
- 26. SMART SUPPORT for SMART UX PC to Printer Support Provide Seamless Tech Support. Solve any software related issue remotely without costly site visits. Visual Support for Field Paper jam? Show customers how to fix it remotely. For simple problems, see and guide customers to resolve the issue. Mobile to Printer Support Keep Customers Satisfied Provide live support from anywhere, at anytime. PC to PC Support Too complicated to understand it over phone? Avoid frustration and confusion by connecting to local PCs remotely. ??? ???
- 27. SMART SUPPORT for SMART UX PC to Printer Support Provide Seamless Tech Support. Solve any software related issue remotely without costly site visits. Visual Support for Field Paper jam? Show customers how to fix it remotely. For simple problems, see and guide customers to resolve the issue. Mobile to Printer Support Keep Customers Satisfied Provide live support from anywhere, at anytime. PC to PC Support Too complicated to understand it over phone? Avoid frustration and confusion by connecting to local PCs remotely. ??? ???
- 28. So, What is benefit? ????, ????
- 29. 5minute ???? So, What is benefit? AHT ??? ?? ?? ?? ??? ??1. ?? ?? ????? +3.4? [???? H?? ?? ??? ?? ???? ?? ?? ??] AHT -71% ?? ?? ??? ??? ?? ?? ?? ??? ?? ??? (20? ★ 6?: 14? ??) - 35,000? ?(??? 14? X ?? 2,500? ? ??) ?? ???? ?? ?? + 900? ?(???? Enterprise 6? ID ?? ??, ?? ?? 150? ? ) ?? ?? ?? ??? - 34,100? ? ?? ??? ?? ???? ??? ?? 17minute ???? ☆ AHT(Average Handle Time)
- 30. So, What is benefit? ???? ?? ??? ?? ?? ??? ??2. ?? ?? ?? 42minute ???? 10minute ???? ????? ??? ?? ??? ?? ??? (2?? 8? ??? ??: 6? ?? ??) - 24,000? ?(?? ?? 6? X ?? 4,000? ? ??) ?? ???? ?? ?? + 300? ?(???? Enterprise 2? ID ?? ??, ?? ?? 150? ? ) ?? ?? ?? ??? - 24,700? ? ?? ?? ??? ?? ???? ??? ?? [B????? ?? ?? ??? ?? ???? ?? ??] ?????? -76% ????? +4.2?
- 31. 3. ?? ?? ??? ?? ???? ??? ??? ???? ?? ?? So, What is benefit? [S/W???? R?? ?? ? ?? ?? ??? ??? ?? ???? ?? ??] ???? -80% ?????? +40? 45minute ???? 30Hour ???? ??? ??? ??? + ?? ?? ??? ?? ?? ??? ??? (10? ★ 2?: 8? ??) - 800? ?(2? X ?? 50? ?(??? ??) X ?? 8? ??) ?? ???? ?? ?? + 150? ?(???? Enterprise 1? ID ?? ??, ?? ?? 150? ? ) ?? ?? ?? ??? - 650? ? ?? ?? ?? ??? ?? ???? ??? ??
- 32. ?? ?? ROI ???? ?? So, What is benefit?
- 33. ???? ??
- 34. ??? ??? ??? ??? ???? ??? ???? ??? ?? ??? ???? ?? ?? ???? 10~12? ?? ???? ?? M/S ?? 10~12? ?? ???? ?? M/S ?? CompanyIntroduce 2010 2011 2012 RSUPPORT Others (3) Unit : % Source Ourmarketsharecomparedtoestimatesbasedonsalesdata(basedon2012),referencetoK-report(KoreaEnterpriseData) 67 33 69 31 67 33 2010 2011 2012 RSUPPORT Others (3) Unit : % Source JapanMICresearchcenter(2012)
- 35. CompanyIntroduce ??? ???? "Global 6,000" ?? ??? ???? ???? ??
- 37. ??? ??? ? ??? ??? ?????? ?? ?? ??????? ????? ?? ????? ??? ?????? ?? ?? ?? iOS ?? ??? ?? ? ?? ???? Support for PC ???? ???? Support for Mobile Windows MacOSX Linux iOSAndroid ???? ???? Support for Video PC? ???? ?? ?? ????, ?? ?? ?? ?? ?? ???? ???? ＾???? ?? ???￣ PC??? ?????? ?? ?? PC??? ? ?????? ProductIntroduce
- 38. ??? ??/??? ? ???? ????? ?? ??? ??? ??????? ｀RemoteView Security Edition¨ ProductIntroduce
- 39. ???, joomyung lee Chief manager | ProductMarketing | Global Marketing Division RSUPPORT Co. Ltd., joomyung@rsupport.com