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Enterprise Mobility? ?? ??, ?? ??, ???? ???? ????? ??, ??? ??? ????? ?? ???? ???? ??? ??? ??? ???? ?? ????. ????? ?? ?????? ?? ????? ??? ???, ??? ?? ?? ??? ?? ?? ??(???? ????) ??? ?? ???? ???, ?? ??? ???? ?? ?? ???? ?? ?? ????.
![[ Source: IDC Worldwide Quarterly Smart Connected Device Tracker, June 17, 2014 ]
Worldwide Smart Connected Device Forecast
Market Share by Product Category, 2013-2018
2013
Actual
2014
Forecast
2015 2016 2017 2018
100%
80%
60%
40%
20%
0%
Desktop PC Portable PC Smartphone Tablet plus 2-in-1
?????????](https://image.slidesharecdn.com/rsupport-cvision-case-study-160726023458/85/-5-320.jpg)
![[ Source: Ericsson Mobility Report, 2014]
?? ???? ??? ? ?? ? ??
2014-2020
27
33
40
46
51
56
61
2014 2015 2016 2017 2018 2019 2020
????????
☆ ?? : ??](https://image.slidesharecdn.com/rsupport-cvision-case-study-160726023458/85/-6-320.jpg)
![[ Source: MIT Technology Review]
??
??
??
??
39?
5? 10? 15?
????????
2.5?
☆ ? ??? ??? 40% ??](https://image.slidesharecdn.com/rsupport-cvision-case-study-160726023458/85/-7-320.jpg)
![[ Source: Nielsen Korea, 2014]
203?
180?
86?
Mobile
TV
PC
??????????](https://image.slidesharecdn.com/rsupport-cvision-case-study-160726023458/85/-8-320.jpg)
![Started on
smartphone
Searching
for info
Browsing
the internet
Shopping
Online
Planning
a Trip
Managing
Finances
Social
Networking
Watching an
Online Video
[ Source: Google Research, 2012]
?????????????
Smartphones are the most common
starting place for online activities
65% 63% 65% 47% 59% 66% 56%](https://image.slidesharecdn.com/rsupport-cvision-case-study-160726023458/85/-9-320.jpg)
![Future : Internet of Things
[ Source: www.iottechworld.com]](https://image.slidesharecdn.com/rsupport-cvision-case-study-160726023458/85/-12-320.jpg)
![IoT : ?? ?? ??
[ Source: ???????, 2014]
☆ forecast 2022, ?? : ??
2.9
3.8
4.9
6.4
8.2
10.6
13.7
17.7
22.9
2014 2015 2016 2017 2018 2019 2020 2021 2022](https://image.slidesharecdn.com/rsupport-cvision-case-study-160726023458/85/-13-320.jpg)
![IoT : ??? ?? ??
[ Source: Machina Research, 2011]
5,430
2,140
380
1,990
850
?? BIM ??/?? ??? ??
☆ forecast 2020, ?? : $ 100 million
50.3%](https://image.slidesharecdn.com/rsupport-cvision-case-study-160726023458/85/-14-320.jpg)
![????????????
[ Source: www.ciobiz.co.kr]
Mobile Business
?? / ?? / ?? / ?? ?
?? ??
Mobile
Service
Mobile Office
?? ??
Mobile
Service
Mobile Worker
??? ???? Smart Business ???](https://image.slidesharecdn.com/rsupport-cvision-case-study-160726023458/85/-18-320.jpg)
![6,105
6,474
6,944
7,243
7,486
7,668
2012 2013 2014 2015 2016 2017
[ Source: 'Korea Enterprise Mobility Market Dynamics, 2012 & Beyond¨ IDC, 2013]
????????????????
☆ ?? : ???](https://image.slidesharecdn.com/rsupport-cvision-case-study-160726023458/85/-19-320.jpg)
![Supportmobility /BYOD
[ Source: Inforgrahpic C Enterprise Mobility in Asia / Pacific, IDC 2014]
32.40%
27.90%
21%
18.70%
No Yes Maybe Unsure
Does your company actively
develop / implement solution for mobility?
TOP 3
Reasoncompanies
supportmobility / BYOD
? Improve employee
productivity goodwill
? Increase business agility
? Improve customer services
& experience
organizations are not very active in developing specific
solutions to enhance mobility, instead they are opting for
built-in or pre-built solutions to achieve their mobility goals.](https://image.slidesharecdn.com/rsupport-cvision-case-study-160726023458/85/-21-320.jpg)
![Supportmobility /BYOD
[ Source: Inforgrahpic C www.blinkmobile.com.au]
Employee Customer Partner](https://image.slidesharecdn.com/rsupport-cvision-case-study-160726023458/85/-22-320.jpg)
![SmartPhoneM/S,4Q2014
Samsung
20.01%
Apple
19.85%
Lenovo
6.59%
Huawei
6.25%
Shaomi
4.42%
Others
42.88%
[ Source: Worldwide Smartphone Vendor Market Share 2014 4Q, IDC]](https://image.slidesharecdn.com/rsupport-cvision-case-study-160726023458/85/-23-320.jpg)
![SmartphoneOSM/S,4Q2014
[ Source : Android and iOS Squeeze the Competition, Swelling to 96.3% of the Smartphone Operating System Market for Both 4Q14 and CY14, IDC
??? ???? ??? ???, ?????? 2015]
Android
76.6%
iOS
19.7%
Windows
2.8%
BlackBerry
0.4%
Others
0.5%
[for personal]
Android
25.0%
iOS
73.0%
Windows
1.0% Others
1.0%
[for enterprise]](https://image.slidesharecdn.com/rsupport-cvision-case-study-160726023458/85/-24-320.jpg)
![ITsupportinenterprise
[ Source: Enterprise and SMB Networks and Telecommunacations Survey, North America and Europe, Forrester Research, 2010]
IT support for personal devices in enterprises.
3%
12%
9%
18%
14%
15%
29%Does not provide any support for personal devices
Provides limited support to certain types of personal devices
Provides limited support to all personal devices
Supports certain types of personal devices
IT supports all personal devices
Our mobile policy prohibits use of personal devices for work
We don't have an official policy
9%](https://image.slidesharecdn.com/rsupport-cvision-case-study-160726023458/85/-25-320.jpg)
![4,126,048
7,223,520
10,945,893
16,244,783
21,106,234
28,244,922
39,442,594
50,093,278
57,487,498
2006 2007 2008 2009 2010 2011 2012 2013 2014
[HintC??24]?????????
13? ??
(2006~2014)
www.minwon.go.kr
?????
?? 24
????
??? ??
??24????????](https://image.slidesharecdn.com/rsupport-cvision-case-study-160726023458/85/-28-320.jpg)
![19.7
21.8
23.7
29
37.4
26.6
28.9
33.9 34.1 34.5 34.5
29.8
22.1
20.4
17.8
13.7
15.5
13.3 13
12.2
11.3 11.2
2005 2006 2007 2008 2009 2010 2011 2012 2013 2014.
1Q
2014.
2Q
???
??
????????????????
(??:????)
(??:%,?????)
[Hint-????]?????????
????
??? ??](https://image.slidesharecdn.com/rsupport-cvision-case-study-160726023458/85/-29-320.jpg)
![(?? : ????, Daily Vitamin, 2013. 4)
[Hint-????]???????????
53.5%
31.4%
15.1%
???
??
??
? ?? ????? ????
? ??? ??? ???
? ??? ? ???
? PC?? ????](https://image.slidesharecdn.com/rsupport-cvision-case-study-160726023458/85/-30-320.jpg)
![ProductIntroduce
[B2B]remotesupportforPC&mobile&video
[B2BC]remotecontrolforPC
[B2BC]remotecontrolforMobile
[B2C]screenrecorderforPC&Mobile](https://image.slidesharecdn.com/rsupport-cvision-case-study-160726023458/85/-49-320.jpg)
???? - ???? ????? ???, ??? ??? ?????? ???? ?? ??
- 1. ???? ????? ???, ???, joomyung lee Chief Manager | ProductMarketing| Global MarketingDivision RSUPPORT Co. Ltd., April 22, 2015 ??? ??? ?????? ???? ?? ?? Capturing usersmovingforward,Enterprisemobility supportstrategyinthemobileera
- 2. Enterprise Mobility Internet of Things CLOUD BigData SaaS PaaSIaaS SmartWork FinancialTechnology PC Social Network Service ConnectedCar RemoteSupport 5Generation Smart Phone RsupportUser eXperience Tablet User Interface Wearable Bring Your Own Device Security Supportfor Everything Carbonless Multi
- 3. Development of Computer face to face non C face to face Online Mobile IoT(Internet of Things) Minicomputer / PC offline online MainFrame
- 5. [ Source: IDC Worldwide Quarterly Smart Connected Device Tracker, June 17, 2014 ] Worldwide Smart Connected Device Forecast Market Share by Product Category, 2013-2018 2013 Actual 2014 Forecast 2015 2016 2017 2018 100% 80% 60% 40% 20% 0% Desktop PC Portable PC Smartphone Tablet plus 2-in-1 ?????????
- 6. [ Source: Ericsson Mobility Report, 2014] ?? ???? ??? ? ?? ? ?? 2014-2020 27 33 40 46 51 56 61 2014 2015 2016 2017 2018 2019 2020 ???????? ☆ ?? : ??
- 7. [ Source: MIT Technology Review] ?? ?? ?? ?? 39? 5? 10? 15? ???????? 2.5? ☆ ? ??? ??? 40% ??
- 8. [ Source: Nielsen Korea, 2014] 203? 180? 86? Mobile TV PC ??????????
- 9. Started on smartphone Searching for info Browsing the internet Shopping Online Planning a Trip Managing Finances Social Networking Watching an Online Video [ Source: Google Research, 2012] ????????????? Smartphones are the most common starting place for online activities 65% 63% 65% 47% 59% 66% 56%
- 10. ＾We no longer live in a mobile-first world. We live in a mobile-only one.￣ - Google CEO Larry Page -
- 12. Future : Internet of Things [ Source: www.iottechworld.com]
- 13. IoT : ?? ?? ?? [ Source: ???????, 2014] ☆ forecast 2022, ?? : ?? 2.9 3.8 4.9 6.4 8.2 10.6 13.7 17.7 22.9 2014 2015 2016 2017 2018 2019 2020 2021 2022
- 14. IoT : ??? ?? ?? [ Source: Machina Research, 2011] 5,430 2,140 380 1,990 850 ?? BIM ??/?? ??? ?? ☆ forecast 2020, ?? : $ 100 million 50.3%
- 17. EnterpriseMobility ? customer ?? ?? partner ??? ?? ?? employee
- 18. ???????????? [ Source: www.ciobiz.co.kr] Mobile Business ?? / ?? / ?? / ?? ? ?? ?? Mobile Service Mobile Office ?? ?? Mobile Service Mobile Worker ??? ???? Smart Business ???
- 19. 6,105 6,474 6,944 7,243 7,486 7,668 2012 2013 2014 2015 2016 2017 [ Source: 'Korea Enterprise Mobility Market Dynamics, 2012 & Beyond¨ IDC, 2013] ???????????????? ☆ ?? : ???
- 20. What about your company? ??? ??? ??????
- 21. Supportmobility /BYOD [ Source: Inforgrahpic C Enterprise Mobility in Asia / Pacific, IDC 2014] 32.40% 27.90% 21% 18.70% No Yes Maybe Unsure Does your company actively develop / implement solution for mobility? TOP 3 Reasoncompanies supportmobility / BYOD ? Improve employee productivity goodwill ? Increase business agility ? Improve customer services & experience organizations are not very active in developing specific solutions to enhance mobility, instead they are opting for built-in or pre-built solutions to achieve their mobility goals.
- 22. Supportmobility /BYOD [ Source: Inforgrahpic C www.blinkmobile.com.au] Employee Customer Partner
- 23. SmartPhoneM/S,4Q2014 Samsung 20.01% Apple 19.85% Lenovo 6.59% Huawei 6.25% Shaomi 4.42% Others 42.88% [ Source: Worldwide Smartphone Vendor Market Share 2014 4Q, IDC]
- 24. SmartphoneOSM/S,4Q2014 [ Source : Android and iOS Squeeze the Competition, Swelling to 96.3% of the Smartphone Operating System Market for Both 4Q14 and CY14, IDC ??? ???? ??? ???, ?????? 2015] Android 76.6% iOS 19.7% Windows 2.8% BlackBerry 0.4% Others 0.5% [for personal] Android 25.0% iOS 73.0% Windows 1.0% Others 1.0% [for enterprise]
- 25. ITsupportinenterprise [ Source: Enterprise and SMB Networks and Telecommunacations Survey, North America and Europe, Forrester Research, 2010] IT support for personal devices in enterprises. 3% 12% 9% 18% 14% 15% 29%Does not provide any support for personal devices Provides limited support to certain types of personal devices Provides limited support to all personal devices Supports certain types of personal devices IT supports all personal devices Our mobile policy prohibits use of personal devices for work We don't have an official policy 9%
- 27. The importance of support ??? ???
- 28. 4,126,048 7,223,520 10,945,893 16,244,783 21,106,234 28,244,922 39,442,594 50,093,278 57,487,498 2006 2007 2008 2009 2010 2011 2012 2013 2014 [HintC??24]????????? 13? ?? (2006~2014) www.minwon.go.kr ????? ?? 24 ???? ??? ?? ??24????????
- 29. 19.7 21.8 23.7 29 37.4 26.6 28.9 33.9 34.1 34.5 34.5 29.8 22.1 20.4 17.8 13.7 15.5 13.3 13 12.2 11.3 11.2 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014. 1Q 2014. 2Q ??? ?? ???????????????? (??:????) (??:%,?????) [Hint-????]????????? ???? ??? ??
- 30. (?? : ????, Daily Vitamin, 2013. 4) [Hint-????]??????????? 53.5% 31.4% 15.1% ??? ?? ?? ? ?? ????? ???? ? ??? ??? ??? ? ??? ? ??? ? PC?? ????
- 31. Enterprise mobility Use Case ?????? ???? ????
- 32. support for customer 43.5% ???????????? (?? : RSUPPORT, ｀???+????+??+?? ?? ??? ??¨, 2014. 4) support for both 26.1% support for employee 30.4% used rate of RSUPPORT, ＾RemoteCall + mobile pack￣ (2014)
- 33. UseCase1.?????? RemoteCall + mobile pack for ????????
- 34. UseCase2.??????? RemoteCall + mobile pack for MTS / HTS of ????????
- 35. UseCase3.???? RemoteCall + visual pack for Global Insurance Company Car Accident Customer Phone Real-time Video Streaming Support in real-time Insurance Agent
- 36. UseCase3.???? Easy to confirm the discount option by mileage Show my drawing~ Easy to confirm the discount option by black box Real-time 3G | LTE | Wi-Fi Show my drawing~ Insurance Agent Customer Phone RemoteCall + visual pack for Global Insurance Company Addons / Premiums
- 37. UseCase3.???? Real-time 3G | LTE | Wi-Fi Wear your helmet! Put on your name tag! To check staff's outfit Wear your helmet! Put on your name tag! Put on your name tag! Service Manager Field / Staff RemoteCall + visual pack for Global Insurance Company Staff Management
- 38. UseCase4.???? RemoteCall + visual pack for ＾??? ???? ??? ???, ?? ??? ??? ?? ?? ??? ??? ???? ????? ??? ?? ??? ????? ?????. LG??? ???????? ?? ????? ????? ???? ???? ???? ????? ?? ??? ? ? ??? ???? ? ? ??? ? ? ?? ???? ???? ??????.￣ < LG ?? CS IT ?? ??? ?? >
- 39. UseCase4.???? RemoteCall + visual pack for
- 40. UseCase4.???? RemoteCall + visual pack for
- 41. Benefit of Remote Support ????? ??
- 42. ＾Growth in the clientless remote support software market is very strong. The market grew over 35%￣ - Worldwide Clientless Remote Support Software 2013 Vendor Shares, IDC 2014
- 43. ☆?? ＄?? ?? ??? ??? ???????????? ☆ ＄??? ??? ??? ??? RemoteCall + mobile pack ?? ???? ?? ?? 2? ?? 35%
- 44. ＾Mobility is no longer innovation, it is a must￣ - Worldwide Clientless Remote Support Software 2013 Vendor Shares, IDC 2014
- 45. Mobile Support
- 46. ???? ??
- 47. ??? ??? ??? ??? ???? ??? ???? ??? ?? ??? ???? ?? ?? ???? 10~12? ?? ???? ?? M/S ?? 10~12? ?? ???? ?? M/S ?? CompanyIntroduce 2010 2011 2012 RSUPPORT Others (3) Unit : % Source Ourmarketsharecomparedtoestimatesbasedonsalesdata(basedon2012),referencetoK-report(KoreaEnterpriseData) 67 33 69 31 67 33 2010 2011 2012 RSUPPORT Others (3) Unit : % Source JapanMICresearchcenter(2012)
- 48. CompanyIntroduce ??? ???? "Global 6,000" ?? ??? ???? ???? ??
- 50. ??? ??? ? ??? ??? ?????? ?? ?? ??????? ????? ?? ????? ??? ?????? ?? ?? ?? iOS ?? ??? ?? ? ?? ???? Support for PC ???? ???? Support for Mobile Windows MacOSX Linux iOSAndroid ???? ???? Support for Video PC? ???? ?? ?? ????, ?? ?? ?? ?? ?? ???? ???? ＾???? ?? ???￣ PC??? ?????? ?? ?? PC??? ? ?????? ProductIntroduce
- 51. Thank you. ???, joomyung lee Chief manager | ProductMarketing | Global Marketing Division RSUPPORT Co. Ltd., joomyung@rsupport.com 070-7011-3900