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1
STKI 2018 Ratios
 PC support
 Networking
 Storage
 Servers
 Data Center
 DBA
 Enterprise System Management (monitoring)
 Cyber per employees (non regulated organization)
2
PC users per first level support staff member
Source: STKI
3
PC users per second level support staff members (on site)
Source: STKI
4
PC users per third level support staff member (build the image)
Source: STKI
5
Employees per first level support staff member
Source: STKI
6
Employees per second level support staff members (on site)
Source: STKI
7
Employees per third level support staff members (build the image)
Source: STKI
8
Employees per total support staff members
Source: STKI
9
Hot ports (connected) per network staf members
Source: STKI
1
0
Total ports per network staff member
Source: STKI
1
1
11
Usable/Raw storage ratio
 Net Storage in this research  usable
for applications:
 After Raids
 After replication to DRP
 WithoutVTLs
 The term Usable storage is tricky
since with snapsactives application
can see more storage then Raw
storage
Source: STKI
1
2
12
Usable/Raw storage ratio
 Net Storage in this research  usable
for applications:
 After Raids
 After replication to DRP
 WithoutVTLs
 The term Usable storage is tricky
since with snapsactives application
can see more storage then Raw
storage
Source: STKI
1
3
13
Usable/Raw storage ratio
 Net Storage in this research  usable
for applications:
 After Raids
 After replication to DRP
 WithoutVTLs
 The term Usable storage is tricky
since with snapsactives application
can see more storage then Raw
storage
Source: STKI
1
4
14
Storage Ratios
 Number of Raw
TB and Usable TB
per Storage Staff
Member FTE
(including backup
and DRP of
storage):
Source: STKI
1
5
15
Storage Ratios
 Number of Raw
TB and Usable TB
per Storage Staff
Member FTE
(including backup
and DRP of
storage):
Source: STKI
1
6
16
Server Ratios - Windows
 Number ofWindows Servers
(logical ) per System member
 Server is either physical or virtual
 This includes SBCVDI
(CitrixWTSJetro) support
 For development environments ratios can
grow up to 700 servers per FTE
 Organizations with 100% identical servers
in branches can get ratios up to 1700
servers per FTE
 Sometimes (separate) virtualization team
gives services to both Windows and Linux
Source: STKI
1
7
17
Server Ratios - Windows
 Number ofWindows Servers
(logical ) per System member
 Server is either physical or virtual
 This includes SBCVDI
(CitrixWTSJetro) support
 For development environments ratios can
grow up to 700 servers per FTE
 Organizations with 100% identical servers
in branches can get ratios up to 1600
servers per FTE
 Sometimes (separate) virtualization team
gives services to both Windows and Linux
Source: STKI
1
8
18
Percent of ProductionWindows server from allWindows servers
Source: STKI
Server is either physical or virtual
1
9
19
Percent of ProductionWindows server from allWindows servers
Source: STKI
Server is either physical or virtual
2
0
20
Percent of ProductionWindows server from allWindows servers
Source: STKI
Server is either physical or virtual
2
1
21
How many users are supported by SBC (Terminal ServerVDI) FTE
Source: STKI
Users and not concurrent users
Users might work completely on
SBC or partly (just deliver several
applications)
The heavy SBC users (above 7500
users) will have mini team of 3-
4 FTE
The rest of the users will have 0.5
to 1 FTE as part of the general
system team
2
2
22
DBA Ratios
Number of open
applications (all instances
 dev, test, prod counted
as 1) supported by DBA
(very big variations)
Source: STKI
2
3
23
DBMS Support Ratios
Number of developers
(in the Open) supported
by DBA FTE
Source: STKI
2
4
24
SOAESB ratio
Interfaces are defined
and architected
differently (example 
unique customer data
interface for all
applications vs. several
customer data interface
per each application)
Source: STKI
2
5
25
ESM (Enterprise System Management)
support ratio
Numbers of servers in Open
(Win prod , Linux, Unix)
covered by ESM team
(including BSM, CMDB, etc. 
if implemented)
MF AS/400 not included in
server count  significant bias.
Source: STKI
2
6
26
Non regulated organizations: cyber security staffing
Source: STKI
2
7
Non regulated organizations  PC users per cyber
security workforce
Source: STKI
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Stki it staffing ratios 2018 v3

  • 1. 1 STKI 2018 Ratios PC support Networking Storage Servers Data Center DBA Enterprise System Management (monitoring) Cyber per employees (non regulated organization)
  • 2. 2 PC users per first level support staff member Source: STKI
  • 3. 3 PC users per second level support staff members (on site) Source: STKI
  • 4. 4 PC users per third level support staff member (build the image) Source: STKI
  • 5. 5 Employees per first level support staff member Source: STKI
  • 6. 6 Employees per second level support staff members (on site) Source: STKI
  • 7. 7 Employees per third level support staff members (build the image) Source: STKI
  • 8. 8 Employees per total support staff members Source: STKI
  • 9. 9 Hot ports (connected) per network staf members Source: STKI
  • 10. 1 0 Total ports per network staff member Source: STKI
  • 11. 1 1 11 Usable/Raw storage ratio Net Storage in this research usable for applications: After Raids After replication to DRP WithoutVTLs The term Usable storage is tricky since with snapsactives application can see more storage then Raw storage Source: STKI
  • 12. 1 2 12 Usable/Raw storage ratio Net Storage in this research usable for applications: After Raids After replication to DRP WithoutVTLs The term Usable storage is tricky since with snapsactives application can see more storage then Raw storage Source: STKI
  • 13. 1 3 13 Usable/Raw storage ratio Net Storage in this research usable for applications: After Raids After replication to DRP WithoutVTLs The term Usable storage is tricky since with snapsactives application can see more storage then Raw storage Source: STKI
  • 14. 1 4 14 Storage Ratios Number of Raw TB and Usable TB per Storage Staff Member FTE (including backup and DRP of storage): Source: STKI
  • 15. 1 5 15 Storage Ratios Number of Raw TB and Usable TB per Storage Staff Member FTE (including backup and DRP of storage): Source: STKI
  • 16. 1 6 16 Server Ratios - Windows Number ofWindows Servers (logical ) per System member Server is either physical or virtual This includes SBCVDI (CitrixWTSJetro) support For development environments ratios can grow up to 700 servers per FTE Organizations with 100% identical servers in branches can get ratios up to 1700 servers per FTE Sometimes (separate) virtualization team gives services to both Windows and Linux Source: STKI
  • 17. 1 7 17 Server Ratios - Windows Number ofWindows Servers (logical ) per System member Server is either physical or virtual This includes SBCVDI (CitrixWTSJetro) support For development environments ratios can grow up to 700 servers per FTE Organizations with 100% identical servers in branches can get ratios up to 1600 servers per FTE Sometimes (separate) virtualization team gives services to both Windows and Linux Source: STKI
  • 18. 1 8 18 Percent of ProductionWindows server from allWindows servers Source: STKI Server is either physical or virtual
  • 19. 1 9 19 Percent of ProductionWindows server from allWindows servers Source: STKI Server is either physical or virtual
  • 20. 2 0 20 Percent of ProductionWindows server from allWindows servers Source: STKI Server is either physical or virtual
  • 21. 2 1 21 How many users are supported by SBC (Terminal ServerVDI) FTE Source: STKI Users and not concurrent users Users might work completely on SBC or partly (just deliver several applications) The heavy SBC users (above 7500 users) will have mini team of 3- 4 FTE The rest of the users will have 0.5 to 1 FTE as part of the general system team
  • 22. 2 2 22 DBA Ratios Number of open applications (all instances dev, test, prod counted as 1) supported by DBA (very big variations) Source: STKI
  • 23. 2 3 23 DBMS Support Ratios Number of developers (in the Open) supported by DBA FTE Source: STKI
  • 24. 2 4 24 SOAESB ratio Interfaces are defined and architected differently (example unique customer data interface for all applications vs. several customer data interface per each application) Source: STKI
  • 25. 2 5 25 ESM (Enterprise System Management) support ratio Numbers of servers in Open (Win prod , Linux, Unix) covered by ESM team (including BSM, CMDB, etc. if implemented) MF AS/400 not included in server count significant bias. Source: STKI
  • 26. 2 6 26 Non regulated organizations: cyber security staffing Source: STKI
  • 27. 2 7 Non regulated organizations PC users per cyber security workforce Source: STKI