This document discusses strategic training and development strategies. It defines strategic training and development as specific actions taken to effectively improve skills in areas like knowledge management, customer service, and retention. Common initiatives include diversification of knowledge, improving customer service, and improving retention and expertise. Metrics should be used to monitor and quantify performance in learning, application, and quality as aligned with each initiative, actions, and timeframes. The strategic training process involves identifying needs, evaluating initiatives and alternatives, creating actions and KPIs, implementing, monitoring, and re-evaluating, just within the context of training and development needs.
2. A method or plan chosen to bring about a desired future, such as
achievement of a goal or solution to a problem.
The term is derived from the Greek word for general ship or
leading an army strat巽gos; stratus (meaning army) and ago
(meaning leading/moving)
3. The true strategic HR Management was born when
companies introduced programs "to win hearts and
minds" of employee.
Mr. Storey in 2001 defined SHRM as: "A distinctive
approach to employment management which seeks to
achieve competitive advantage through the strategic
deployment of a highly committed and capable
workforce using an array of cultural, structural and
personnel techniques."
5. In order to maintain a competitive edge in the marketplace,
your company must invest in the training and development of
your employees.
Strategic T&D implies specific actions that will use to effectively
and efficiently do something better. T&D initiatives will vary
organization to organization.
6. However, common initiatives (here referred as identification )
include diversification in knowledge management, improving
customer service, and improving retention and expertise.
The criteria within each of the identified initiatives will vary
based on the scope and specialty of the firm.
For example, engineering firms will have different T&A activities
in those areas, compared to law firms.
8. Strategic actions to carry out the specific initiative desired
outcomes. The activities may include actions that tie into the
planning, implementation, distribution, and monitoring of training.
These T&D activities are customized to fit the specific initiative.
For example, if one initiative is the development of a knowledge
management system, the actions needed to support that initiative
include main and sub-elements within the planning,
implementation, and monitoring phases.
10. Metrics can monitor and quantify performance in learning,
application, and quality. The metrics should align with each
specific initiative, actions, and timeframes.
For example, with the knowledge management initiative,
tracking metrics related to the specific actions of the initiative
will aid management in reviewing the performance and
identify the influence the activities have on reaching the
desired outcome.
11. Reactive Approach
The traditional approaches to training can be generally termed
as reactionary, driven by tactical delivery of technical skills in
bricks and mortar, classrooms trainings and where training is
seen as an event oriented activity.
Proactive Approach
In the learning organization this approach aligns all learning
activities with the corporate business strategy, and its focus is on
developing competencies.
Active Learning Approach
In this approach, trainees play a leading role in learning by
exploring issues and situational problems under the guidance of
their facilitator.
12. granulate the
specific talent,
department, or
organizational
needs.
The process
helps logistically
see the critical
success
categories, and
actions are
customized
based on the
specific needs.
13. In essence, the strategic training and development process is
similar to the strategic planning process in general.
Identification of needs, evaluation alternatives and initiatives,
creation of actions and key performance indicators, assigning
to the right audience, implementing, monitoring, and re-
evaluation.
The scope, however, is just within the context of training and
development needs.