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4126NW 88th Avenue
CoralSpringsFL 33065
954-340-0645
Cell 224-250-7255
e-mail: Robbie@ultramobilexray.com
SuerinderBasdeo
Objective To become a successful partner in a growing company in which I can
best utilize my acquired skills and abilities, enabling me to contribute to
the company’s profitable growth.
Experience 2010 to Present Ultra Mobile Imaging Hallandale Beach, FL
VP of Marketing
 Responsible for 40 accounts.
 Responsible for 100% public relations.
 Coordinate billing for 40 facilities.
 Review daily orders.
 Review why orders are low or not at goal.
 Create action plans to increase business.
 Meet with V.P., D.O.N, and or Administrator to review HIPPA
compliance.
 Responsible for sales, and meeting the hour’s goal.
 Manage the entire office including techs and Radiologist to ensure
compliance.
 Meet with Medicare and or Private Insurance to audit orders and validate
HIPPA compliance.
March 2001 to March 2010 TMS Medical Health 4590 Communication Ave,
Boca Raton, FL
Director Of Operations
 Responsible for managing all day to day service delivery activities
(inbound and outbound primarily) across multiple locations.
 Responsible for meeting client expectations through effective program
management and the delivery of quality program execution ensuring that
goals and objectives are met or exceeded.
 Accountable to effectively manage the center’s forecasted hours and
productivity goals to meet financial and budget targets through
appropriate staff and project planning.
 Responsible for the management and coordination of all operational
components related to program implementations including staffing,
training, set-up, and reporting.
 Support sales and marketing efforts by providing data for client
presentations and meetings.
 Support sales and marketing efforts by participating goal/objective
setting for new client business.
 Manage WFM as it relates to continual analysis and evaluation of
strategic information and provide meaningful reporting of metrics trends.

4126NW 88th Avenue
954-340-0645
Cell 224-250-7255
Assist in creating and implementing policies to advance positive results.
 Manage all reporting for TMS
 Manage and coach 4 Operations Managers with over 200 employees
***Here are some of the accounts I have worked with.
 NOVARTIS
 ACURIAN HEALTH
 LIFESCAN
 SANOIF AVENTIS
 EXELON
 BARR WAFRIN
 ASTRAZENECA
 PHARMACY STOCKING ON MUTIPLE PRODUCTS
TMS Medical Health 4950 Communication Ave, Boca Raton, FL
Senior Operations Manager
 Managed the Sprint business for the Boca office.
 Responsible for sales, and meeting the hour’s goal.
 Responsible for developing supervisors, trainers, and quality department
to effectively deliver Clients goals.
 Communicate with the IT department changes, and enhancement to
systems based on the need of the Client.
 Responsible for Interviewing agents, managers, QA, and trainers for
open positions within the company. Then making a selection based on
experience and or knowledge of the business.
 Responsible for reviewing reporting for accuracy, and or development for
anyone who are not performing.
 Responsible for creating time lines and plan of action for any open
issues.
 In addition to the above I’m also responsible for multiple Clinical
Trial/Pharmaceutical accounts managing Service Levels, and or hours
goals.
 Responsible for issuing call capacities based on agents trained. Also
update forecasting to show how many calls we can handle.
 Knowledge of Rockwell phone system.
 Knowledge of Total Recall reporting associated with Rockwell.
2000-2001 Precision Response Cooperation 1313 NW 167th ,FL
Operations Manager (AMEX MR)
 Focus on increasing sales on MR CFS (Sales increased by 4.5%).
 Focus on increasing conversion (Conversion increased by 9%).
 Develop supervisors and managers to increase performance and
exceed client’s expectation.
 Work with the TCS coordinator to ensure staffing and assumptions are
accurate.
 Create incentive plans for agents, Supervisors and managers

4126NW 88th Avenue
954-340-0645
Cell 224-250-7255
 Budgeting and forecasting.
 Host weekly status call with IT, QA, Management and Clients.
 Review billing for accuracy.
 Work with Account Management to increase revenue.
 Partner up with the Client to increase Business.
 Work with IT for reports enhancements.
Shift Manager (AMEX MCS)
 Manage 6 supervisors and 120 agents.
 Develop training and create incentives for agents to increase results.
 Host weekly client status call.
 Revise scripting for a more consultative sales approach.
 Suggest and implement strategies to increase performance and results.
 Review billing for accuracy.
 Initiate different incentive plan to motivate the agents.
 Implemented training course for new supervisors (work with the
supervisors then recommend PRCU).
Senior Supervisor (AMEX MCS)
 Supervise a group of 20 agents.
 Create action plan for the account based on business needs.
 Communicate the results to the client.
 Coach and develop supervisors and agents.
 Recommend enhancements to reports based on business needs.
 Review training material based on agents performance.
1993-1996 AT&T American Transtech Ft. Lauderdale, FL.
Supervisor
 Managed team of online associates, anywhere from 15 to 20 per team.
 Developed associates, instructed them on different technique of selling
skills, monitored and gave positive feedback. Held client sessions and
did report summarization of those sessions.
 Participated in developmental training.
 Coach and develop agents to exceed goals.
 Observed outbound calling list for maximum yield.
 Motivated associates into achieving and exceeding goals and objectives.

4126NW 88th Avenue
954-340-0645
Cell 224-250-7255
Quality Representative
 Monitoring and giving positive feedback daily for an average of 20
agents.
 Accommodating Client’s sessions and summarizing the report for the
feedback to the agents.
 Motivate and develop agents to meet client requirement.
Sales Representative
 Provided excellent customer service to customers, always giving
accurate information.
 Knowledgeable of company’s product and services.
 Updated customers account information.
 Praised by the client for my dedication and commitment to the
customers on numerous monitoring sessions.
Education 1982-1986 University Of The West-Indies Trinidad WI
 Business Management
 Marketing
Interests Carpentry, computers.

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SUERINDER BASDEO

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