Sujeet Pachpande Technical Support Engineer
- 1. RESUME Name : Sujeet G. Pachpande Mobile : 8275403025 E-mail : sujeet.pachpande@gmail.com Career Objective A growth oriented and challenging position in a progressive organization where my skill will be utilized in the best way with a scope of learning, innovation and career development. Education ( Highest Qualification on Top ) Qualification College/ School Name University / Board Year / Month %age B.A. Pune University Pune University Appear I.T.I Sai Industrial Training Institute Delhi Jul 2007 66.62 H.S.C. B.B.C Nagpur 2004 50.46 S.S.C. Vidya Mandir Nagpur 2002 42.66 Additional Qualification: 1 Year Hardware & Networking Course from Jetking India Pvt. Ltd. , Pune which involves the following modules in the syllabus (25/08/2007 to 3/08/2008). Basic Electronics, Computer Hardware, Networking, Basic CCNA, Basic Red-Hat. 6 Month CCNA Couse from SI Cisco Institute, Ghorpadi (15/10/2008 to 30/4/2009). Experience: o Worked in Scom Network Pvt. Ltd. as a Maintenance eng.(02/03/2008 to 10/12/2010). Work Profile :- 1) Installation & Maintenance Of BSNL Broadband Connection. 2) Installation & Maintenance Of BSNL MYWAY IPTV Connection. 3) Cabling of Airtel Mux to Router. 4) Computer Hardware & Desktop Support in Customer end. 5) Handling & Co-ordinate with technical team as a Co-ordinator. o Worked in Maps Telecom Pvt. Ltd. As a ISP Data & Network Engg. (25/12/2010 to 31/10/2012) Work Profile :- 1) Handling & Co-ordinate with our Technical team. 2) Logging of customer requests & complaints for new installation of product like V-Data, USB Modems, Air cards, Photon Plus, Routers of Photon Plus & 3G Routers and maintenance of these installed equipment. 3) Arrangement of man power as per work load in service area. 4) Provision of online support to the Engineer attending complaint at site. 5) Self site visits in case of extra work load. 6) Planning and scheduling the project activities. 7) Site wise site review with site Engineers and completion of site attendance & issue resolution reports. 8) Attending progress review meetings. 9) Co-ordination with RF teams for resolving bandwidth related issues in Network planning. 10) Updating of site completion data to HO on day to day basis. 11) Faulty material management with proper data records.
- 2. 12) Adopting & implementing stage by stage quality monitoring system to ensure adherence to technical specifications & quality standards. 13) Cross checking of site bills & extra approvals. o Worked in Max Mobility Pvt. Ltd. as a Technical Support Engineer (01/11/2012 to 12/06/2013) 1) Technical support of Airtel 4G CPE / Router / Dongle. 2) Customer end visit for technical compliant resolution for SR raised by customers. 3) Welcome visit at customer location for service delivery. 4) Attend Service request within SLA. 5) Maintain Customer complaint on dail basis with remarks. 6) Co-ordinate with RF team for network up gradation & site Planning. o Worked in Maps Telecom Pvt. Ltd. As a Technical Support Engineer for Tata Broadband Connection (15/08/2013 to 30/08/2014 ) 1) Installation of Tata Indicom wired broadband connection. 2) Maintenance of Tata Indicom wired broadband connection. 3) Attend Complaints within SLA. 4) Configure ADSL Router and Modem for connection of internet. 5) Close complaint within TAT. o Working in Optimized Solution As a Sales Executive (01/09/2014 to till date) 1) Sale Airtel 4G Wireless Internet Connection. 2) Giving Free Live Demo at Customer end. 3) Doing Activities for Lead Generation in Society. 4) Road Show activities on Saturday & Sunday for Free live demo. Personal Details Date of Birth : 25/03/1987 Nationality : INDIAN Gender : Male Marital Status : Married Permanent Address : Flat No 82, E bldg. Urjanagar C.T.P.S. Colony, Chandrapur-442404 Temporary Address : Shahunagar, Chinchwad, Pune-19 Email ID : sujeet.pachpande@gmail.com Contact no : 8275403025 / 9890587710 Date : ____/____/____ Sujeet G. Pachpande