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Sumedh-CURRICULAM VITAE

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Sumedh Thorat
Sumedh Thorat

Sumedh Thorat has over 9 years of experience in technical support with expertise in ITIL, GDF, BMC Remedy, Active Directory, desktop support, MS Exchange, and SQL. He currently works as a Senior Practitioner Technical for IBM India on the SARM project. His responsibilities include customer care, managing the IT service desk, providing centralized technical support, working in the network operations center, and various roles within security asset and risk management including user ID validation and system registration management. He has received awards from IBM for his performance and contributions.

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CURRICULAM VITAE Sumedh Thorat Mobile No: +91-9226998399 E-mail: sthorat2@yahoo.co.in Synopsis: A seasoned professional with more than 9.1 years of rich experience in Technical Support with Sound knowledge of ITIL, GDF, BMC Remedy (Incident Management, Change Management & Reports), Active Directory, Desktop Support, MS Exchange, SQL basics, Install/uninstall software as per process guidelines & Network Operations looking for a better opportunity. Current Assignment: Currently working with IBM India- Global Business Services as Sr. Practitioner Technical for SARM Project. Key Responsibility Area’s:  Customer Care: Handling customer issues/requests related to their service on call.  IT-Service Desk: • Monitor and regular updates on trouble tickets, monitor different kind of applications- Tivoli/non Tivoli based • Escalate technical problems or issues to higher level support for resolution while providing regular updates to the user, maintain incident/problem Service Level (SLA)  Centralized Technical Support: • Provide network fault diagnostic on live network to resolve problems • ID management in AD/SSL/VPN servers • Free & licensed Software install/uninstall • Attend to user’s service calls and enquiries and to provide maintenance service support to users - effectively in a timely manner • Provide regular reports and documentations to users after completion of service incident handling • Resolve remotely/on desk OS-XP/7, IE, Citrix, Crystal, MS-Office, Outlook mail related issues by using Tivoli & IBM-Ayudame tool.  Network Operations Center • Monitoring Critical/Major alerts generated on Tivoli tool & escalates to related team to rectify issue. • Monitor data on putty. • Publish Incident data daily to maintain ticket quality.
 Security Asset ant Risk Management  SARM: SysReg Management: • Management of basic record data, including direct basic record management and initial import of complete device entries. • Management of hardware data, including resp. contacts, client assignment, hardware state and location. • Management of system data, including resp. contacts, client assignment, system state, operating system, virtual hardware and change tickets. • Management of system IP data, including IP and IP network addresses. • Management of application/tool data, including resp. contacts, application/database data and systems management/security management tool data. • Management of contract/service level data including service level, client contract/account ID and hardware guarantee and maintenance data.  SARM: User ID Revalidation: Privilege Authorization Review activity for systems • User id Labeling and Clean Up activity • Intermediate Code Management • Publishing User id provisioning/De-provisioning SLA Report-Monthly and Weekly • Assisting SA & D Process for User id, Sysreg and Healthcheck. • Sysreg Reconciliation • Co-ordination with Sysadmin,Wintel,Middleware,Database/Stage,Netwok,Application teams  SARM: QEV/CBN/ID Validation activity: Generate report & analyze to accomplish process requirements Achievements in IBM - • Reward in IBM for Super Talented AchieveR of the year 2010 & 2012. • One of the Top Contributor in Year 2011 & continues 6 years- Above Exceeded performer in Organizations Rating. • Good knowledge of change management techniques. Ability to establish quality management systems. Ability to manage resources. Sound knowledge of BQT, Six Sigma, LEAN-The Quality Methodology techniques. Educational Qualification: • M.Sc. (Botany) - Pune University - 2004 • B.Sc. (Botany) - Pune University - 2001
• H.S.C. - Pune Board - 1997 • S.S.C. - Pune Board - 1995 Additional Certification: • MS-Certificate in Information Technology - 2005 • Certificate in Office Automation - 2000 • Achieved B & C- Certificate in N.C.C.(36 Maharashtra BN) - Authority of Ministry of Defense, Govt. of India – 2000 & 2001 • Active participation in NCC Annual Training Camp twice & National Integration Camp once. • Intermediate Grade Drawing/Painting Certificate- Govt. of Maharashtra – 1996. SPIRIT OF WORK: • Team bonding & leadership • Quick learner • Data Analyzing & assessment • Intensity to Win • Act with Sensitivity • Respect & Responsible for the Work • Honesty & Fairness in the Action PERSONAL PROFILE: Full Name: Sumedh Changdeo Thorat Date of birth: 20th Oct 1979 Marital Status: Married Nationality: Indian Permanent Address: Samyak Empire, Flat No. 104, Gaikwad Nagar, Near Chaudhary Park Lane 9 Dighi, Pune. 15 Lingual Skills: English, Marathi & Hindi Documents: PAN Card, UAID Card, Passport
Location: Pune (Sumedh Thorat) Date:

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Sumedh-CURRICULAM VITAE

  • 1. CURRICULAM VITAE Sumedh Thorat Mobile No: +91-9226998399 E-mail: sthorat2@yahoo.co.in Synopsis: A seasoned professional with more than 9.1 years of rich experience in Technical Support with Sound knowledge of ITIL, GDF, BMC Remedy (Incident Management, Change Management & Reports), Active Directory, Desktop Support, MS Exchange, SQL basics, Install/uninstall software as per process guidelines & Network Operations looking for a better opportunity. Current Assignment: Currently working with IBM India- Global Business Services as Sr. Practitioner Technical for SARM Project. Key Responsibility Area’s:  Customer Care: Handling customer issues/requests related to their service on call.  IT-Service Desk: • Monitor and regular updates on trouble tickets, monitor different kind of applications- Tivoli/non Tivoli based • Escalate technical problems or issues to higher level support for resolution while providing regular updates to the user, maintain incident/problem Service Level (SLA)  Centralized Technical Support: • Provide network fault diagnostic on live network to resolve problems • ID management in AD/SSL/VPN servers • Free & licensed Software install/uninstall • Attend to user’s service calls and enquiries and to provide maintenance service support to users - effectively in a timely manner • Provide regular reports and documentations to users after completion of service incident handling • Resolve remotely/on desk OS-XP/7, IE, Citrix, Crystal, MS-Office, Outlook mail related issues by using Tivoli & IBM-Ayudame tool.  Network Operations Center • Monitoring Critical/Major alerts generated on Tivoli tool & escalates to related team to rectify issue. • Monitor data on putty. • Publish Incident data daily to maintain ticket quality.
  • 2.  Security Asset ant Risk Management  SARM: SysReg Management: • Management of basic record data, including direct basic record management and initial import of complete device entries. • Management of hardware data, including resp. contacts, client assignment, hardware state and location. • Management of system data, including resp. contacts, client assignment, system state, operating system, virtual hardware and change tickets. • Management of system IP data, including IP and IP network addresses. • Management of application/tool data, including resp. contacts, application/database data and systems management/security management tool data. • Management of contract/service level data including service level, client contract/account ID and hardware guarantee and maintenance data.  SARM: User ID Revalidation: Privilege Authorization Review activity for systems • User id Labeling and Clean Up activity • Intermediate Code Management • Publishing User id provisioning/De-provisioning SLA Report-Monthly and Weekly • Assisting SA & D Process for User id, Sysreg and Healthcheck. • Sysreg Reconciliation • Co-ordination with Sysadmin,Wintel,Middleware,Database/Stage,Netwok,Application teams  SARM: QEV/CBN/ID Validation activity: Generate report & analyze to accomplish process requirements Achievements in IBM - • Reward in IBM for Super Talented AchieveR of the year 2010 & 2012. • One of the Top Contributor in Year 2011 & continues 6 years- Above Exceeded performer in Organizations Rating. • Good knowledge of change management techniques. Ability to establish quality management systems. Ability to manage resources. Sound knowledge of BQT, Six Sigma, LEAN-The Quality Methodology techniques. Educational Qualification: • M.Sc. (Botany) - Pune University - 2004 • B.Sc. (Botany) - Pune University - 2001
  • 3. • H.S.C. - Pune Board - 1997 • S.S.C. - Pune Board - 1995 Additional Certification: • MS-Certificate in Information Technology - 2005 • Certificate in Office Automation - 2000 • Achieved B & C- Certificate in N.C.C.(36 Maharashtra BN) - Authority of Ministry of Defense, Govt. of India – 2000 & 2001 • Active participation in NCC Annual Training Camp twice & National Integration Camp once. • Intermediate Grade Drawing/Painting Certificate- Govt. of Maharashtra – 1996. SPIRIT OF WORK: • Team bonding & leadership • Quick learner • Data Analyzing & assessment • Intensity to Win • Act with Sensitivity • Respect & Responsible for the Work • Honesty & Fairness in the Action PERSONAL PROFILE: Full Name: Sumedh Changdeo Thorat Date of birth: 20th Oct 1979 Marital Status: Married Nationality: Indian Permanent Address: Samyak Empire, Flat No. 104, Gaikwad Nagar, Near Chaudhary Park Lane 9 Dighi, Pune. 15 Lingual Skills: English, Marathi & Hindi Documents: PAN Card, UAID Card, Passport
  • 4. Location: Pune (Sumedh Thorat) Date: